Collections, Credit, Operations, Accounts Receivables

~ Credit and Collections Professional with over ** years experience in all aspects of First and Third-Party Collections including Operations, Productions, Sales, Client Service with proven track record of process improvement, cost reduction, employee and management development and profitable operation ~

Agency Employment History and Experience:

Uptain Group, Inc. / MedCo Services 10/2010 – 12/2017

Administrator – 3rd Party Collection Division/Branch Administrator

Healthcare Receivables Group, Inc. 04/2009 – 09/2010

Vice-President, Recovery and Compliance

Receivables Management Bureau, Inc. 11/1989 – 07/2000

Vice-President, Operations

Professional Skills and Responsibilities including Supervision of Staff and/or Direct Responsibility for:

First and third-party collections of consumer and corporate accounts including medical, retail, student loan and commercial accounts including “early out”, past due, charge off, deficiency, pre-legal and post-judgment accounts

Development of collection policies and procedures and workflows; due diligence monitoring and reporting

Workflow Management via manual and dialer assisted campaigns

Licensing (multi-state)

Compliance – assurance adherence to state and federal regulations including FDCPA, FCPA, TCPA

Personnel/Human Resources (recruiting, hiring, terminations, benefit plan negotiations and administration)

Telecommunication (coordination of local, long distance and dedicated services, hardware and software configurations)

Accounting (accounts payable, accounts receivable, payroll and related reporting, cash control and bank reconciliation, financial statement preparation)

Budget preparation, monitoring and variance reporting; Short Term and Strategic Planning and Forecasting

Facilities Management

Training (internal and external including individual training and group seminars)

Information Systems (PC, network, mainframe, hardware and software)

Client Service and Marketing Support including assisting clients with developing, reviewing and implementing credit and collection policies

Client Service functions including reporting, status meetings

Developing and monitor workflow and adherence for various types of accounts

Participation in software enhancement, development, testing and release

Marketing support including preparations of RFPs and Service Proposals

Vendor Management including contract negation and compliance

Michael K. Rainwater

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Other Employment History and Experience:

Elavon (formerly Nova Information Systems) / US Bank Corp 07/2000 – 03/2009

Director – Operations (Collections/Recovery & Credit Underwriting)

Recovery/Collections Department: Responsible for $30mm Recovery Department through direct supervision of Administration, Collection and Reporting managers

Development, review and audit of department procedures to ensure adherence to internal and external service-level-agreements while improving efficiency and cost effectiveness

Ensure production goals met while operating within regulations established by company, regulatory associations and applicable laws through direct and indirect supervision, reporting and performance measurements

Professional development of staff from entry level to management level positions

Budget preparation, monitoring, variance reporting; capacity planning and monitoring

Liaison to Corporate Legal Counsel

Process and Communication Management: Development and communication of process and procedures to various business lines and communication of internal and external procedure updates

Project Management including charters, business requirement development, testing, release validation and post-project evaluation and product, program and regulatory launches

Credentials/Honors:

ACA International (American Collectors Association):

International Fellowship of Certified Collection Executives (“IFCCE”)

Certified Collection Agency Executive (“CCAE)

Certified Credit and Collection Executive (“CCCE”)

Credit and Collections Compliance Officer (“CCCO”)

Scholar and Fellow Degrees

Certified Instructor

State and National Committee member and chair; State Officer

Tennessee Collectors Association – Unit Certificate of Excellence during presidency

“Who’s Who in Collections 2014” by Collection Advisor

Education:

Masters of Business Administration

Bachelor of Arts – Business Administration

Numerous industry specific seminars, classes and training programs

MICHAEL K. RAINWATER

***@**************.*** 1840 Pinestraw Lane

865-***-**** / 865-***-**** Knoxville, TN 37932-1552

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