Customer Service Manager

James Del Villar

*** ***** **** **.

Rialto California 92377

Cell 626-***-****

Email:**************@*****.***

OBJECTIVE: To obtain an interesting and challenging position with a growing company.

Career Summary:

A self-motivated professional with 25 years of analytical and managerial experience in all aspects of transportation, logistics, manufacturing, distribution, warehousing, material control, customer service, production, and inventory management.

EXPERIENCEs:

Lakeview Cheese Company: Salt Lake City Utah (2013-present)

Plant Manager

Manage daily plant operations Salt Lake City Utah cut & wrap retail division responsible for scheduling production and labor scheduling for 30 production personnel. Oversee customer service and work with sales department to plan efficiency to accommodate 100% fill rate ratio,work as a liason with our LasVegas operation coordinate product transfers from each location from Salt Lake City Plant to our LasVegas,and our Rancho Cucamonga Ca. DC warehouse responsible for all monthly inventories and yearly third party audits in our Salt Lake City plant involved in all freight scheduling contracting purchasing of all raw materials and packaging materials used for our daily production needs.

DPI Specialty Foods: Ontario, California (2007-2013)

Cut & Wrap Department Manager:

Manage daily production for cut and wrap cheese operation for major retail food chain stores. Production forecasting along with sales department to meet our customer needs. Coordinate to meet inventory levels with production planning. Oversee quality control department on all daily samples sent to certified labs for QC testing. Production monitoring and planning for 35 production personnel. Customer complaint follow up with QC department purchased all packaging material used in the cut & wrap department worked in our dry warehouse as a superintendent running the night shift for two years supervising the night order selectors and loaders before transferring to the cut & wrap department.

Cantare Foods: Baldwin Park, California (2005-2007)

Plant ManagerManaged all daily operations, labor and production scheduling for fresh mozzarella cheese products, developed and implement departmental systems to satisfy company objectives resulting in a higher quality of customer service. Oversee physical inventories on a quarterly basis purchased milk loads coming into the plant for production.

Coordinated inventory levels with production planning, purchasing and warehouse logistics to ensure timely processing of customer orders. Monitor purchase requisitions while interfacing with vendors to expedite and adjust planned order quantities which improved finished availability levels to 100% fill rate ratio. Managed 65 production personnel for two shifts

Custom Dairy Products: Las Vegas, Nevada (2003-2005)

Plant Manager

Managed daily operation activities of Foodservice Distribution warehouse cheese shredding processing plant. Maintain accurate control of all shipments, physical inventories, daily labor scheduling for 30 production workers and local delivery drivers and 8 office personnel responsible on contracting outside freight for out of state customer deliveries responsible on purchasing cheese and all packaging materials for production use oversee all incoming & outgoing freight

A&J Cheese Company : Corona California (1992-2003)

Warehouse Manager:

Managed daily activities of distribution logistics and warehousing. Utilizing 180,000 square foot facility. Maintain accurate control of shipments and perishable goods, physical inventories encompassing $6.5 million monthly inventories, managed 40 direct employees.

Administrate and direct the overall operations of distribution, warehousing and transportation including labor scheduling purchased cheese and packaging materials used in the every day operation.

Develop, implement and coordinate departmental systems, policies and procedures to satisfy company objectives resulting in a higher quality of customer service. Also overseen our sister company A&J Cheese De Mexico managed monthly inventory levels responsible for transfers of products imported into Mexico.

EDUCATION:

Chaffey High School, General StudiesOntario, California (1975-1978) Chaffey Community College, Business Management Rancho Cucamonga, California (1983-1985)

LANGUAGE/ Skills Bilingual English & Spanish Strong organizational & problem solving skills

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