Business Analyst

Ralph Isaac

** ******** ***** #*** • Meriden, CT • 860-***-**** • ************@*****.***

Education

University of Massachusetts – Lowell, MA, Degree May/2013 B.S. in Information Technology w/ Business Minor • GPA: 3.492 Honors: D ean’s List, Cum Laude

Connecticut Central State University – New Britiain, CT, Current Master’s in Business Admistration - Business Analytics/Accounting Technical Skills

Languages: C++, C#, Visual C++, Java, SQL

Software Applications: Microsoft Office, MS Visio, MS Project, MS Visual Studio Databases: Oracle, MySQL, M S SQL Server, MS Access Reporting: IBM Cognos, Tableau

Systems: Windows 9X/NT/2000/XP/2K3/Vista/7/8, Unix, MAC OS, Ubuntu Desktop/Server Cloud: Amazon Web Services, Google Apps, Windows Azure Additional Coursework in Major

Business Quantitative LAN/WAN Technologies Business Intelligence and Analytics Business Finance Cloud Computing Project-based Information Systems Additional Qualifications

● Excellent interpersonal, written and verbal communication skills to bridge and facilitate efforts between technical and business teams

● Passionate about process improvement and proven ability to creatively solve problems

● Highly motivated self-starter demonstrating integrity, initiative and innovation qualities

● Quickly learn new complex business processes

● Strong critical thinking skills and attention to detail.

● Strong analytical and problem solving skills and experience jumping into and rapidly learning new business areas and data domains.

● uiredStrong reporting and data management experience Work Experience

HRIS Analyst 2016-

Amphenol, Wallingford CT

● Work with large amounts of data. Build Analytics to find conclusions.

● Develop business cases/stories for prioritization

● Prepare, maintain and update employee data for the HR information system.

● Translate technical information into a non-technical representation

● Develop adhoc and custom made reports

● Perform adhoc business tasks as required by the leadership team

● document data flow, systems and interdepartmental processes

● Responsible for system maintenance and individual training

● Lead projects that are integral to business processes

● Review and improve internal controls and HR policies and procedures Technical Consultant 2016

ATOS Solutions, Cheshire, CT

● Troubleshot hardware, software, and network operating problems by applying knowledge of information systems products and services to assist users

● Identified, investigated and researched user questions and problems as well as isolating and resolving information systems problems

Level 2 PC Technical Support 2015-2016

Optimum, Shelton, CT

● Troubleshot technical support calls from customers by providing the highest quality customer service while guiding and educating customers through established troubleshooting procedures. Requires complex knowledge of various PC and Apple/Mac operating systems, Internet communications, and protocols.

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