Customer Service Assistant

**** *****, *** *******, ** ***** 210-***-**** ***************@*****.***

Yvonne Perez

OBJECTIVE

Extremely dependable, motivated and eager Optical/Optometric Assistant seeking a position where I can utilize my learned skills, training in the field and customer service background to become an immediate asset to my employer.

MEDICAL SKILLS

Anatomy of the eye

Diseases of the eye

Knowledge of Fluorescein / Injections

Optical Pharmacology

Pre-testing

Knowledge of slit lamp/tonometry

Experience with minor surgical procedures

Front office knowledge – customer service skills, appointment scheduling, basic bookkeeping and computer functions (35 WPM typing skills)

Sterile tray set-up/Sterilize tools

Knowledge of various lenses & frames

Knowledge of ophthalmic hand tools

WORK HISTORY

Labor on Demand – Assembly/Bakery Nov. 2016 – May 2018

Working at Hill Country bakery assembly line.

Command Temp Agency - Construction Oct. 2016 – Nov. 2017

Cleaned up after construction crew.

San Antonio College – Registrar Office Oct. 2013 – July 2016

Help students register for college.

San Antonio College – Phone Operator June 2006 – Oct. 2013

Direct telephone calls.

EDUCATION

Lamson Institute – Optical/Optometric Assistant Pending Extern

Completed 720 hours of comprehensive classroom & laboratory hands-on training to include 160 hours of externship

San Jacinto College – Houston, TX August 2007

Certificate of Completion in Medical Office Professional

AT&T Consumer Local Outbound – San Antonio, TX November 2005

Certification Program

Edgewood/ GED 2016

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