Manager Project

PROFILE SUMMARY

PMP certified with ** years of rich experience in areas of software development, product management, IT infrastructure management and production support.

* ***** ** * *******/Program Manager with proven track record of successfully leading client-facing engagements and geographically dispersed technology teams.

Hands on experience in Risk and Compliance, Banking and Financial services (eCommerce and Dotcom), Asset and Wealth management (AWM) domain.

Successfully delivered multiple releases of the ‘Department of Labor’ program with an overall budget of $6M.

Managing multiple development teams working on initiatives/enhancements across 3 major applications within Client Systems and Service Delivery.

As a Program Manager at Infosys, managed Risk, Compliance and Business Continuity for Bank of America account.

Responsible for performance, cost, scope, schedule, quality, risk and stakeholder management for the different projects.

Budget and Capacity management for the Infosys team (30+) at Ameriprise. This includes monitoring the pipeline projects, forecasting and ensuring right team and skillset available to execute the project successfully.

Managed projects from initiation through closure, demonstrated proficiency in leading multiple project teams by coordinating and liaising different phases of project development.

Partnered with program managers to facilitate project management process to fit their needs, oversee and execute the plan.

Facilitated program communications, worked with external vendors, identify/implement continuous improvement practices and provide regular status reports as required.

Goal oriented to achieve project deadlines through self-motivation, persistence and determination.

Excellent leadership skills including problem solving, decision making, meeting project deliverables, incorporating effective change management controls and business expectations with the highest quality in a timely manner.

Handled internal/external audits including client audits for Bank of America.

Possess strong client facing skills, excellent verbal and written communication, quick learner, team player, capable of working independently and motivating a team of professionals.

Excellent knowledge of all the phases of the Software Development Life Cycle (SDLC).

Actively involved in account level activities like training arrangements for multiple portfolios, recruitment drives and sales presentations to the client leadership.

TECHNICAL SKILLS:

Tools/Packages

MS Project, MS Office, IBM WCC/MDM, Quality Center, SharePoint, JIRA, SOAP UI, MS Visio and Toad

Time tracking

Project Central, IQN, Clarity

Operating Systems

UNIX/Linux, Windows

Languages

JavaScript, JSP, JAVA/J2EE, Web-services, Struts, PL/SQL and UNIX commands, Markup Languages (XML, HTML and CSS)

Database Technologies

DB2, Oracle

Application Development Tools

Eclipse, IBM Rational Application Developer, IBM Rational ClearCase, Maven, Perforce, AJAX

Application Servers

WebSphere, Web Logic

EDUCATION

Bachelor of Engineering in Information Science.

Visveswaraya Technological University, Bangalore, India - May 2004.

CERTIFICATION

Project Management Professional (PMP)

Certified Scrum Master (CSM)

PROFESSIONAL EXPERIENCE

Senior Project Manager – Infosys Ltd. September 2005 to Present

Senior Project Manager

Ameriprise Financial, Minneapolis, MN May 2018 to Present

Project: Wall Street Concepts to Broadridge migration

Ameriprise’s client tax statements, including brokerage, insurance and annuities, are currently produced through vendor relationship with Wall Street Concepts (WSC). Contract with WSC is expiring soon. Through the course of renegotiating an extended WSC contract, alternative vendors were vetted. Broadridge is the only viable alternative vendor and the 5-year financials show a $2.8M benefit over the 5-year term to convert to Broadridge

Roles & Responsibilities:

Facilitated JAD sessions and worked with the technology teams to formalize requirements, obtain clarifications and secure approvals from business and other stakeholders.

Create and execute project plan, prioritize and revise as needed.

Manage multi-vendor project team within a matrix organization.

Conduct weekly status meeting to gather project status, accomplishments and challenges.

Report to senior leadership on weekly and monthly basis, this includes meetings with business sponsor and other stakeholders.

Responsible for work estimation, planning, execution and tracking of project hours.

Document, track and mitigate risks/issues.

Senior Project Manager

Ameriprise Financial, Minneapolis, MN June 2017 to Present

Applications: Client Correspondence Center (CCC): This is a web-based letter generating system used in Ameriprise for sending servicing letters to clients. Approximately 2000 servicing advisors across USA and India access CCC.

Custodial Operations Support (COPS): This is a system designed to maintain and track data for qualified plans. It also generates the tax data file to CTAX (year end, amendments, April ESA and May 5498) for qualified plans.

Consolidated Tax Statements (CTAX). This application receives and processes feed files from different source systems to generate tax data for the print vendor (Wall Street Concepts) .

Roles & Responsibilities:

Single point of contact (SPOC) for CCC, COPS and CTAX applications.

Ensure all development and maintenance projects are in accordance with client and strategy, adhere to project vision and product innovation roadmaps.

Lead and manage global technology teams (15 associates) to build large scale enterprise solutions.

Partner with business and technical leaders to deliver, maintain and support business solutions.

Evaluate team strengths and weaknesses and identify action plans for improvement to bring the best out of the team.

Conduct weekly status meeting for each of these applications.

Report to senior leadership on weekly and monthly basis, this includes meetings with business sponsor, stakeholders, Portfolio PM meetings.

Responsible for work estimation, planning, execution and tracking of project hours.

Oversee the analysis, design, execution and support of all assigned projects, including resource planning, team selection, performance appraisals and budgets.

Effective identification, escalation and management of risks/issues with the appropriate parties and to satisfactory conclusion.

Handle conflict within the teams and help arrive at a resolution.

Senior Project Manager

Ameriprise Financial, Minneapolis, MN January 2016 to March 2018

Project: Department of Labor (DoL) - Disclosures

Based on the DoL regulations, this project created a stand-alone disclosure document to send to the clients via mail or email. This document was also embedded into New Business application for new account setup and archived in a repository that can accessed by the advisors and clients.

Roles & Responsibilities:

Created and executed project work plan, revised as appropriate to meet changing needs and requirements.

Managed multi-vendor project team within a matrix organization.

Ensured program objectives are accomplished in accordance with outlined priorities.

Ensured strict adherence to change management protocol and standards.

Reported to senior leadership on weekly and monthly basis, this included meetings with business sponsor, stakeholders including legal, compliance, technology directors and VPs.

Tracked financials and reported the overall project variance on a weekly basis.

Obtained alignment and commitment from stakeholders and project steering committee.

Risk Management - Assessed and documented the mitigation plan for the identified risks.

Worked with the teams to create the project implementation plan and executed the plan.

Program Manager

Bank of America, Bangalore, India October 2013 to December 2015

Project: Risk and Compliance

As a Program Manager, primarily handled technology governance, business continuity and information security for the account. This program requires strict adherence to bank guidelines and regulations, working on contractual recurring reports for IT infrastructure sustenance and effectiveness of business continuity plan. It deals with planning, design and implementation of strategic IT infrastructure for the account across locations.

Roles & Responsibilities:

Managed the Risk and Compliance of offshore and near shore delivery centers with 2700+ personnel spread across 6 locations focusing on Information Security, Infrastructure management and Business continuity.

Worked with teams from various departments to setup new Offshore Development Center (ODC), decommissioned one of the existing ODC and network related infrastructure changes.

Defined processes for change management, IT compliance and added controls for adherence.

Managed a team of 10 associates working on various client mandated contractual recurring reports for IT infrastructure sustenance.

Prepared program level scorecard for client.

Worked with various department heads to devise a business continuity plan and conducted scheduled Business Continuity Plan (BCP) tests to ensure effectiveness.

Coordinated with corporate BCP team, location Business Continuity Management System (BCMS) teams and business enablers team.

Interfaced with internal audit teams, client BCP teams and external auditors.

Responsible for budgeting and securing management approvals for the program level IT expenses.

Highlights:

Recognized and awarded by account and relationship managers for successful project implementations.

Appreciated by clients and Infosys leadership on business continuity plan execution during various real-time incidents.

Project Manager

Bank of America, Charlotte, NC April 2013 to September 2013

Project: Update Contact Information (UCI)

This project centralized the way online banking customers could update their contact information (Mailing Address, Email address and Contact numbers). This helped the customers to refrain making updates on multiple pages within online banking application.

Roles & Responsibilities:

Led and managed a team of 6 developers.

Led architectural discussions and design review meetings.

Guided development and testing team efforts towards successful project delivery.

Worked with the team members on their individual goals and aspirations.

Budget estimation, status reporting and tracking financials.

Worked with the business users during the User Acceptance testing addressing concerns.

Project Manager

Bank of America, Charlotte, NC March 2012 to January 2013

Project: Bank by Appointment (BBA)

This initiative introduced a feature for scheduling, modifying and canceling Banking Center appointments to meet with banking associates. It allowed customers to authenticate via login on the customer portal as well as transfer from online banking and other previously authenticated spaces.

Roles & Responsibilities:

Led and managed a team of 5 developers.

Worked with architects, business partners and application development teams leading to finalize the requirements and design during JAD sessions.

Reviewed design and test plans.

Performed system integration testing and provided UAT support.

Coordinated with stakeholders and managed expectations.

Created the detailed project plan. Tracked tasks and milestones per schedule.

Budget estimation and financial reporting to stakeholders.

Technology Lead/Systems Analyst

Bank of America, Charlotte, NC August 2011 to February 2012

Project: Customer Assistance Site (CAS)

As a Technology Delivery Lead/SME worked on this initiative that introduced a website for Card customers experiencing financial difficulty to have a centralized location to:

learn general financial educational information;

accept or decline pre-determined programs;

make payments for their products to improve their situation with Bank of America.

Roles & Responsibilities:

Prepared system requirement document, high level design and use cases of impacted customer interactions within eCommerce.

Worked closely with business to define, refine and baseline the business rules to finalize the pre-determined programs.

Worked with testing partners to identify testing scope and requirements.

Created traceability matrix, test cases and mapped in Quality Center, ran manual test cases from test lab and logged defects.

Assessed opportunities for application and process improvement and prepared documentation to share with team members and other impacted stakeholders.

Participated in design and code reviews.

Coordinated between onshore and offshore teams to ensure task completion and query resolution.

Packaged and supported deployment of releases.

Technology Lead

Bank of America, Charlotte, NC July 2010 to July 2011

Project: “Copernicus”, KTC redirect into WebSphere Customer Center (WCC)

A multi generation project to cut over channels from legacy high cost, high maintenance application into newly developed application called WCC, without adversely affecting any of the 50+ active consumers.

Roles & Responsibilities:

Worked with architects, vendors and business partners to document requirements.

Data mapping and reverse engineering of legacy API business and technical functionality.

Prepared detailed use case diagrams.

Prepared System interaction diagrams to represent AS-IS and TO-BE process.

Helped with data conditioning for testing different channels including but not limited to online banking, phone banking, statement printing systems, notice generating systems, Anti Money laundering monitoring systems.

Worked with QA team to document comprehensive test plan and scripts to ensure the functionality and user interface of channels remains unchanged before, during and after migration.

Provided consultation to vendors to choose the correct APIs for their requirement.

Contributed to interface layouts and design, multi phased and multi interface conversion and release planning.

Managed multi-phased, implementation of target application to all channels in a pre-defined controlled manner over several months.

Technology Lead

Bank of America, Charlotte, NC September 2009 to June 2010

Project: WCC, Continuous Maintenance projects

WCC being the customer hub data store for the bank, several maintenance projects were undertaken to enhance the web service API to include attributes like AML KYC, Bill pay service, Client Segmentation Code and BOA-Merrill customer conversion.

Roles & Responsibilities:

Requirements gathering, high level and low-level design, Test plan/scripts, code review, and project documentation, tracking and planning.

Component testing, Integration testing and load testing to ensure API SLA is intact.

Developed, refined, and tuned integration between applications.

Analyzed and resolved technical and application problems.

Production implementation planning, support and channel verification.

Adhered to high-quality development principles while delivering solutions on-time and on-budget.

Technology Analyst

Bank of America, Charlotte, NC July 2008 to August 2009

Project: Identity Verification [IDV]

This initiative built the required processes to validate the identity of an individual against one or more trusted data sources. It incorporated the authentication process for the new and existing customers. The business objective was to reduce fraudulent activity, risky account bookings and comply with the USA Patriot Act.

Roles & Responsibilities:

Participated in the requirements gathering sessions and created system requirement documents.

Preparing Build Script using ANT and Maven.

Developed Servlets which acts as Controller in MVC Architecture.

Developed user interfaces using HTML, AJAX, CSS, JavaScript and jQuery.

Code merge, retrofitting to different pipelines and release management.

Component testing, Integration testing and load testing to ensure API SLA is met.

Identified defects and provided timely resolution.

Worked with the team to migrate legacy applications to newer technologies.

Production implementation planning, support and channel verification.

Provided third-level support to business users.

Software Engineer

Bank of America, Bangalore, India September 2005 to June 2008

Project: Bank of America Touchpoint

Touchpoint suite of customer interaction solution helps financial institutions enhance sales and service performance through delivery channels. Touchpoint Sales helps financial institutions identify track and close sales with prospect, opportunity, portfolio and contact management features. Touchpoint service consolidates customer and account data so that service requests can be handled efficiently and effectively; provides a customer centric view with contact history, account relationships, current work in progress and cross-sell opportunities; and includes ready to use account specific profiles and workflow-enabled business processes.

Roles & Responsibilities:

Participate in business and system requirements sessions.

Requirements elicitation and translation to technical specifications.

Maintain source code using IBM Rational ClearCase and Perforce.

Used IBM RAD 8.0 as IDE for Development.

Developed Java Components for the core business logic.

Provided inputs on solution architecture based on evaluation/understanding of solution alternatives, frameworks and products.

Interacted with the clients to elicit architectural and non-functional requirements like performance, scalability, reliability, availability and maintainability.

Anchored proof of concept (POC) development to validate proposed solution and reduce technical risk.

Worked with cross work streams, determining solution design impacting the core frameworks and components.

Designed applications based on identified architecture and support implementation of design by resolving complex technical issues faced by the IT project team during development, deployment and support.

Technical Support Specialist

Hewlett Packard, Bangalore, India September 2004 to September 2005

Project: Multiple Imaging and Printing

Worked as a technical support specialist within the Imaging and Printing Group [IPG], providing technical solutions to all the hardware, software and network related issues of various All-in-one (AIO) products.

Roles & Responsibilities:

Product Pilot testing, procedural designs and quality assurance.

Provided feedback on procedural gaps identified during audits.

Contact this candidate