Customer Service, computer, data entry
Resume:
Jacquelyn Hinton
***************@**********.***
EXPERIENCE:
Fed Ex Trade Networks Transport & Brokerage: 8/2013 - Present
CPA/ECO Import Coordinator: Prepare CPA entries to ensure completion according to CPA customer SOP and according to Customs and OGA laws and regulations with a high level of performance in a time sensitive atmosphere. Analyzes documentation provided to determine that harmonized tariff number and whether the shipment qualifies for special tariff treatment, NAFTA, reduced duty rates and ensures all government agency regulations are followed. Completes the classification of imported merchandise by determining the proper tariff classification and associate duty rate, and calculating the entered value. Completes the release and classification processing of each aged shipment after obtaining all missing information or documentation or move to the proper queue for processing. Accesses the internet, FedEx systems for customer databases, spreadsheets & manifest scrolling. Makes necessary adjustments to the FedEx account as requested by management.
State Government 02/1982 – 06/2013
Eligibility Assistant: 2007-2013 - Interviewed clients in person and by telephone. Collected and copied necessary documentation to determine eligibility. Wrote up cases, documented case files and released suspended benefits. Verified citizenship.
Secretary: 2005-2007-Processed nursing home cases for 13 case workers, assisted over 30 nursing homes with budget sheets and questions pertaining to nursing home cases. Scheduled appointments for caseworkers, scheduled conferences, and took minutes. Responsibilities also included running weekly nursing home reports, sorting/routing incoming mail, maintaining office supplies, answering a multi-line phone system.
Front Desk Secretary: 2003-2005 - Assisted caseworkers with customers by collecting, coping and organizing necessary documentation for their case, also scheduled appointments.
Secretary: 1984-2003 - Assisted clients with complaint filed against Insurance Companies. Took applications, made necessary copies and collected documentation. Typed affidavits given by Insurance Agents. Sold Insurance manuals, made bank deposits, bookkeeping, maintained appointment calendar, scheduled conferences and made travel arrangements. Routed mail and ordered supplies.
Secretary: 1982-1984 – Assisted 2 blind Rehab. Teachers with bookkeeping (both teachers had a budget of $3000 per year each). Ordered supplies, took bids, typing, read memos, and updated cases.
AutoZone Corporate Office: 1999-2004
Scanner – Sort, batched and scanned employees’ applications and personal information into the computer and keyed into file folders.
SITEL Corporation: 1997-1999
Call Traffic Controller - Monitored incoming call volume for up to four queues, recorded call spikes, changed ACD seat configurations, coordinated voluntary down time and provided overtime advancements, keyed overtime into TCS for payroll, answered multi-line phone system, utilized strong customer service skills.
Education: Southwest Tennessee Community College
Miller Hawkins Business College, Diploma -Medical Secretary
Carver High School, Diploma
Skills: Typing 60+ wpm, Word Perfect, Microsoft Word, Excel, Access & Power Point, and People Soft. Data Entry, multi-line phone system, 10 key by touch, copier, fax machine and printer.
REFERENCES: Available upon request
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