Manager Customer

VINAY NARWAL

*** * **** **, ********* Heights, IL, 60004, Phone:201-***-****, Email: ***********@*****.***

Agile Coach

An accomplished senior IT leader / Agile Coach with 19 years of overall IT experience working in both Information Technology industry (Fortune 500) and Professional Services organization (Delivery) servicing technology and business clients across the geographies in a global delivery model.

10+ years of leadership experience in leading software development teams of application development in a Global Delivery Model.

Hand-on software development experience working in enterprise-wide systems (worked across all phases from Conceptualization to Customer usage) with significant design, development, testing and implementation experience using Agile methodology

Certified Scrum Master (CSM), Certified SAFe Practitioner(SP), Certified Program Manager

CORE COMPETENCY

Agile Transformations

Agile Methodologies, SAFe, Scrum, Kanban

Benefits management/Value Steam

Product Implementation

Application Development

TDD, BDD, ATDD

Devops (CICD)

Program Management

People/Staff development /Mentoring

Global delivery Model

Change Management

Knowledge Management

Contract Management / Negotiation

Budgeting & Operations

Profitability forecasting)

Compliance Standards

Vendor Management

MANAGEMENT AND TECHNICAL EXPERIENCE

Agile Coach, Cognizant USA, Riverwoods, IL, 2017 to Present

●Built a solution to bring significant incremental improvements to fraud detection.

●Focused on working as a servant leader to enabling teams to deliver incremental value, be self-organized, improved collaboration at all levels (within teams, across teams and with customer), speed to market

●Continued working on improving feedback loop

●Coaching teams on agile best practices, measuring & tracking key metrics, conducting program increment(PI’s) planning’s, program/team level retrospectives

●Lead a self organised team of software developers, as part of larger Advanced Analytics group, to build a solution to automate fraud detection using customer events using Hadoop platform and microservices for near real time response. Solution was build using Hadoop, Scala, Spark, Hive, Akka framework, Kafka, Nifi, Oozie, PostGreSQL, ReactJS, HTML, CSS

●Identifying and managing risk & issues with the respective stakeholders to minimize impact on initiative goals, timelines and budgets.

Agile Coach, Cognizant USA, Bentonville, AR, 2015 to 2017

●Built solutions for associate schedules and improved significant productivity in stores

●Establish multiple Scrum teams(3) using Agile principles and tools like Jira & Leankit

●Align effort between scrum teams

●Coaching teams on agile best practices, measuring & tracking key metrics, conducting program increment(PI’s) planning’s, program/team level retrospectives

●Focused on enabling teams to deliver incremental value, be self-organized, improved collaboration at all levels (within teams, across teams and with customer), speed to market

●Manage risks & issues, track key metrics and drive continuous improvement

●Continued working on improving feedback loop

●Customer Stores are the largest chain of retail stores in the world. Customer project management shared services engaged into an initiative for GWFM (global workforce management) to implement Red Prairie solution for forecasting, demand generation and schedule generation for stores employees (hourly). The schedules are generated for US stores, US clubs, Brazil, China, Chile, Canada and Mexico markets.

●A key initiative to improve productivity of store employees by having the right people at the right time at the right place to improve customer experience. This also improves overall workforce efficiency towards customer demand.

●Technologies used - Hadoop 2, spark, Red prairie 9.0, DataStage 9.1, tumbleweed, Cleo, Leankit, Jira

Scrum Master, Cognizant USA, Santa Barbara, CA, 2011 to 2015

●Coaching teams on agile best practices, measuring & tracking key metrics, conducting program increment(PI’s) planning’s, program/team level retrospectives

●Establish strong relationship with the customer and transition customer relationship from customer-vendor relationship to customer-partner relationship

●Effectively managing and achieving organization customer satisfaction(CSS), revenue and profitability annual goals

●Built marketing products website maintenance, enhancement and migration from legacy to CMS platform

●Focused on emerging technologies like Social, Mobile, Analytics and Cloud

●Proactively assess, clarify, and validate customer needs on an ongoing basis

●Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel

●Technologies used - HTML, CSS, JQuery, JavaScript, PHP, Wordpress, CQ5, Maven, VersionOne, Jira

Manager application development, Cognizant India, Pune,India, 2008 to 2011

●Customer Satisfaction rating improved by 17%

●Client appreciated the final delivery and this project was coated as “the BEST IT project executed in past 3 years”

●Win repeat business for ongoing AVM contract and many other project

●Worked as a development manager in Technology Vertical for technology vertical industry leading accounts

●Setup Marketing products website support team for SaaS division

●Developed strategic plans and technology roadmaps for improving enterprise resource planning and the next generation of e-commerce applications to further enhance the customer experience.

●Focused on innovation, quality and customer satisfaction

●Role and responsibility included project Management, Financial Mgmt of projects, Vendor Mgmt, Metrics Mgmt, Executive Reporting to client/senior mgmt.

●Technologies used - HTML, CSS, JQuery, JavaScript, PHP, Wordpress, Maven, VersionOne, Jira, Java, Servlets, JSP, JDBC, Oracle 9i, Tomcat 5.5 server

Project Lead, Capgemini India(former Kanbay), Chicago (US), Pune (India), 2002 to 2008

●Worked as a development lead for large banking industry customer

●Consolidated 11 websites under single code base resulting into 40% reduction in maintenance cost.

●Lead multiple development teams of engineers and designers

●Interacted with Business Users to understand Pain Areas and provided technical solutions to resolve the business problems.

●Involved in Scoping, Sizing, Estimation of the customer requirements.

●Prepared release plan for the next year and scoping and sizing for each release.

●Each year we had 4 major release and 6 minor releases.

●Conducting code reviews, establishing coding best practices, training and coaching

●Technologies used - HTML, XML, Core Java, Servlets, JSP, JDBC, RAD, WAS6.0, XSL, DB2, Teamsite, Ant, CruiseControl

●I joined this project as a Senior developer and worked at Onsite for 2 years and Offshore for 4 years. I was promoted to Team Lead, Project lead and to Project Manager role during this period.

Software Developer, NETDECISIONS Ltd India(UK based company), India, 2002 to 2008

●Worked as a application developer for multiple projects to build websites

●Involved in Scoping, Sizing, Estimation of the customer requirements.

●Involved in software development using Java, JSP, Oracle 8, ASP, peer code reviews, design discussions with the team

●Technologies used - Java, XML, JSP, JBuilder 4, Tomcat 4.0, Oracle-8.1.6

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