Health Care

A current graduate student eager to utilize my considerable experience in customer service, expansive financial knowledge, and immeasurable education in health sciences to obtain a professional career in the rapidly expanding field of administrative healthcare.

Core Strengths

Expansive knowledge of current health laws and ethical guidelines, HIPPA Privacy Standards, health care industry insurance workings, and preventative medicine.

Thirteen years of experience in a Hospitality Management Setting to include extensive operational knowledge, marketing interpretation, and ability to control Profit and Loss Statements and Declining Budgets.

Strong leadership and supervisory skills in a fast paced and competitive environment.

Ability to develop and implement operational systems of training to positively impact productivity, retention, and uphold company standards.

Extremely organized, detail oriented, and the ability to prioritize and complete multiple projects at once with impeccable accuracy and proficiency

Capacity to work independently, as well as collaborate with coworkers to promote a highly effective team building environment.

Exceptional customer service skills, with comprehensive experience in a plethora of circumstances and settings.

Possess expert written and oral comprehension skills with ability to deliver those skills in a multitude of situations and professional environments.

Fast paced learner able to take on multiple new concepts at once.

Highly Proficient in all aspects of Microsoft Office

PROFESSIONAL EXPERIENCE

Assistant General Manager, September 2008 – November 2011

Applebee’s - Orlando, FL

Managed the daily, monthly, and yearly operations of a store with $2.8 million in annual sales in conjunction with the General Manager

Monitored and maintained budgeted food, liquor, and labor costs through detailed inventory control, proper scheduling, increased productivity, and accountability to all employees.

Invoice and inventory inputting

Front Manager, December 2006 – August 2008

Applebee’s – Maitland, FL

Formulated schedules for 60-80 employees to properly maintain the company’s high standard of customer service while concurrently meeting budgeted labor costs.

Fellowship with guests as well as problem prevention and problem solving to obtain maximum customer satisfaction.

Kitchen Manager, February 2004 – November 2006

Applebee’s – Kissimmee, FL

Devised and executed par levels for staffing, food preparation, and restaurant supply/food ordering through detailed history of usage and product mixes

Adhered to and upheld high standards of food quality and production through supervised rules and regulations.

Held coordinated quarterly kitchen staff meetings for new menu rollouts and operational procedure standards and changes.

Corporate Trainer, June 1999 – January 2004

Applebee’s International Incorporated – Newport News, VA

Assisted in the training and development of new store associates around the corporation as well as the set up and stability of every station in the kitchen and front of the house.

Participated in new store openings at every position of the restaurant to include 32 kitchen and 11 front of the house for a total of 43 new store openings.

EDUCATION

University of Central Florida, Orlando, FL

Professional Science Master’s in Health Care Informatics, Currently Enrolled - Anticipated Degree May 2020

University of Central Florida, Orlando, FL

Bachelor of Science in Health Science Pre-Clinical, May 2018

Valencia College, Orlando, FL

Associates in Arts, September 2014

HONORS:

UCF President’s Honor Roll (2 Semesters)

UCF Scholar’s Award (2 Semesters)

UCF Dean’s List (1 Semester)

Valencia College Dean’s List (2 Semesters)

PROJECTS:

Pathophysiology I (Celiac Disease Informational Brochure & Add Campaign) Spring 2018

Supervised 8 students in the Chief Operational Leader role.

Served as the Computer Graphics Manager in the formulation and the design of the Informational Brochure to effectively and efficiently streamline the disease information to the public.

Formulated and identified fixed operational duties to fit each student’s specialized skills to be able to properly utilize their talents.

Coordinated all student’s responsibilities, technical work, and research information into one collaboration and assembled the Informational Trifold Brochure into a thorough, illustrated, and comprehensible pamphlet.

Preventive Health Care (Comprehensive Case Studies of Preventive Health Care) Spring 2018

Team Leader/Graphic Designer of an 8-student group.

Assigned functional duties and delegated responsibilities, oversaw the meeting of deadlines and Final Editing of Project.

Researched and orchestrated all group member’s answers of Clinical Case Studies based on Health Care Providers ethical guidelines, HIPPA laws, and CDC recommendation guidelines for Preventive Health Care.

Integrated and Summarized all concepts and research into a comprehensive graphical Power Point Presentation.

Designed format for and fabricated the graphical components of an Osteoporosis infographic used to educate the public on the different components of this disorder to include general information, prevention, treatments, and informational contacts.

CERTIFICATIONS: Center for Disease Control CE Certificates

A Community Health Worker Training Resource for Preventing Heart Disease and Stroke

Immunization: You Call the Shots, General Recommendations on Immunization

Principles of Prevention

Screening for Colorectal Cancer: Optimizing Quality for Primary Care Providers

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