Administrative Assistant Customer Service

CYNTHIA PILLA

*** ***** ******

Davenport, FL ***97

978-***-**** (cell)

***********@*****.***

Objective: To expand current knowledge and business skills in a healthy and challenging work environment.

Experience

Nov 1996 -

June 2017

Andover High School Andover, MA 01810

Administrative Assistant

Perform all related administrative, secretarial, and public relations support to principal and assistant principal

Download and process resumes for review by principal

Maintain building principal’s calendar, travel plans, schedule meetings and interviews

Coordinate in-house functions that occur through high school clubs, senior breakfast, underclassman awards or other special events

Maintain senior class parking data base and collect and record parking fees

Interface with town/school department requests for space and keep organized records of events

Responsible for generating all types of confidential correspondence such as discipline letters/suspension letters

Access and generate confidential student records such as schedules, transcripts, and report cards for administrators, teachers, and parents

Generate daily discipline/detention reports as well as record and maintain accurate and up-to-date student files

Regular daily interface with teachers/staff members, students, parents, visitors, and general public

Serve as receptionist – answer phones, greet visitors, direct calls, handle routine inquiries

Resolve routine procedural issues

Handle correspondence and bookkeeping responsibilities

Maintain school records

Maintain personnel files for building staff

Provide administrative financial support on the preparation of the school budget, monitor expenditures, prepare and track purchase orders

Disburse staff paychecks

Microsoft Office

Google Docs

Sept 1994 –

Nov 1996

Cambridge Isotope Labs Andover, MA 01810

Sales Manager/Marketing Administrative Assistant

Processed and prepared reports from sales representatives

Maintained and updated customer database files

Entered orders into customer database files obtained through customer service representatives

Prepared marketing materials/brochures for existing and new customers

Completed various projects for the Sales Department

Answered and directed incoming calls as back-up to receptionist Education Southern New Hampshire University Manchester, NH

(formerly New Hampshire College)

B.S., Business Studies/Administration

Delta Mu Delta Honor Society

Merrimack College No. Andover, MA

A.S., Business Administration

Alpha Sigma Lambda Honor Society

Katharine Gibbs School Boston, MA

One Year Secretarial Program

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