Manager General

TED VONDEN BENKEN, CFBE

*** ******* *****, **********, ** 45231 – 513-***-**** - ********@*****.***

Hotel Executive

As a top-performing hospitality executive, I have been instrumental in the development of reliable, customer-focused teams and improving the bottom-line for a number of full and select service hotels. I now look forward to the opportunity to serve as General Manager for your organization, bringing along a true passion for the industry and desire to create truly memorable experiences for your guests.

Core Competencies

•Hotel Operations

•Revenue Management

•P & L Analytical Skills

•Employee Development

•Team Building

•Food & Beverage

•Budgeting

•Cost Analysis

Professional Experience

SREE Hotels 2014-2017

Dual Brand General Manager 2014-2017

Hampton Inn & Suites (144 Rooms & Suites)/Homewood Suites (105 Suites) Cincinnati Downtown

•Successfully opened dual branded hotels

•Maintained both hotels in top 7 on Trip Advisor in the overall Cincinnati market

•Received Hilton award for top historic project

Interim General Manager 2017-2017

The Cincinnatian Hotel (147 Rooms)

•Successful transition in ownership and management conversion

Millennium Hotels & Resorts 2008-2014

Assistant General Manager, Director of Operations 2011-2014

Millennium Hotel Cincinnati (872 Rooms)

•Improved Guest Service Score ranking to top 10 of Millennium US portfolio

•Maintained 28% Associate Turnover

•Decreased OSHA recordable injuries by 63%

Assistant General Manager, Director of Food & Beverage 2008-2010

Millennium Hotel Cincinnati (872 Rooms)

•Increased F & B revenues by 31%

•Increased F & B profit up 73%

•Served on the F & B task force at the Millennium UN Plaza in New York

Commonwealth Hotels, Inc. 1994-2007

General Manager 2002-2007

Hilton Cincinnati Airport (306 Rooms)

•Increased hotel revenues by 37%

•Increased GOP from -$.5M to $2.4M

•Received hotel’s first Outstanding Quality Assurance Score

with an overall guest loyalty score of 70%

•Received Commonwealth Hotels’ RevPar Increase Award

•Maintained lowest associate turnover in full service portfolio

General Manager 1998-2002

Hampton Inn Cincinnati Riverfront (151 Rooms)

•Increased hotel revenues by 44%

•Increased GOP by 100%

•Lead region in Most Improved Guest Satisfaction scores

•Received Commonwealth Hotels’ Most Improved Revenue award

Assistant General Manager 1996-1998

Hilton Cincinnati Airport (306 Rooms)

•Instrumental in 100 room expansion

Director of Food & Beverage 1994-1996

Hilton Cincinnati Airport (306 Rooms)

•Increased F & B revenues by 24%

Winegardner & Hammons, Inc 1980-1994

General Manager 1992-1994

Holiday Inn Cincinnati Downtown (244 Rooms)

•Led the Greater Cincinnati market in guest loyalty scores

Assistant General Manager 1990-1992

Embassy Suites Cincinnati River Center (226 Suites)

•Received the President’s Award for the highest guest service scores

in the Embassy Suites system

•Served On Opening Team

Assistant General Manager 1989-1990

Holiday Inn Cincinnati Downtown (244 Rooms)

Assistant General Manager 1988-1989

Holiday Inn Cincinnati Riverfront (160 Rooms)

Assistant General Manager 1987-1988

Carousel Inn Cincinnati (287 Rooms)

Departmental Food & Beverage Manager 1980-1987

Holiday Inn Cincinnati North (409 Rooms)

Certifications & Associations

Certified Food & Beverage Executive, American Hotel Educational Institute

Certified TIPS Trainer

Board Member Northern Kentucky Restaurant Association 1996 - 2007

President, 2007, 1st Vice President, 2006, 2nd Vice President, 2005

Dale Carnegie Customer Service Skills Training & Dale Carnegie Management Training

Education

Cincinnati State University Associates Degree in Hospitality Management, 1988, Cum Laude

Of Note

University of Cincinnati (Carl Lindner School of Business)

Adjunct Professor Department of Hospitality Management 2012 & 2013

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