Sales Customer Service
Resume:
Thomas J. Kokenge
Shorewood, WI 53211
********@***.***
Education: B.A. English Literature, 1981. University of Cincinnati, Cincinnati, OH.
Work Experience:
2010 - 2018 MINACS MARKETING/CONCENTRIX
1543 N. 2nd Street, Floor # 5
Milwaukee, WI 53212
Title: Lead Generation Specialist
Throughout tenure at Concentrix, worked with three Automotive OEMs on long term projects
involving parts sales enhancement, technical data collection for Engineering Department and
rebates/rewards processing.
contacted independent repair facilities (IRFs) via phone, email and fax to offer incentives to purchase original parts through dealerships.
worked with dealerships by phone on a monthly basis to assist in electronic extraction of sales data to gauge effectiveness of Program.
contacted specific Dealerships and their customer base to find participants for long term data collection programs for OEM's Engineering Department.
performed follow up calls and emails at regular intervals to Program Participants to schedule next data collection visit to dealership .
logged visits and data onto spreadsheets and ensured Participants compensation for the visit.
processed online and mail-in rebate claims and contacted by phone and email both customers and dealerships to resolve issues
When needed, assisted Service and Support Department with office phone coverage, mail
processing and mailing suppression.
2007 - 2009 APEXX GROUP, LLC
6737 West Washington Street
West Allis, WI 53214
Title: Integrated Account Manager
Throughout tenure at Apexx, worked exclusively on the Rockwell Automation account
contacted established and prospective customers to increase awareness of RA/AB products and services
arranged for appropriate RA/AB sales engineers to contact customers for resolution of issues or assist with new projects
cold called business, universities and municipalities from IIR project postings to determine if there was a need for or interest in RA/AB products and services
2000 - 2007 HUNTER BUSINESS GROUP, LLC
4650 N. Port Washington Road
Milwaukee, WI 53211
Title: Account Manager
Throughout tenure at Hunter, was assigned to three accounts, 3M Industrial Adhesives (2000 to 2002), Rockwell Automation, (2002) and Panasonic Computer Solutions (2003 to 2007)
worked in tandem with area sales managers, national sales managers, technical service managers and business development managers to create an exceptional customer experience
developed and nurtured relationships with top tier customers via a focused customer retention program to develop loyalty and generate incremental revenue
manned exhibits at vertical specific trade shows and provided lead generation
targeted and developed key relationships with sales channel partners to develop new business opportunities
1998 - 2000 GOODWILL INDUSTRIES OF SOUTHEASTERN WISCONSIN, INC.
6055 N. 91st Street
Milwaukee, WI 53225
Title: Employment Specialist
assisted graduates of Goodwill training programs in securing employment
conducted job seeking skills workshops to ready participants for job interviews
worked with employers for job development and job retention of clients
worked with members of the local Business Advisory Committee to arrange seminars
1997 - 1998 STATE OF WISCONSIN DEPARTMENT OF WORKFORCE DEVELOPMENT, UNEMPLOYMENT INSURANCE DIVISION
6081 N. Teutonia Avenue
Milwaukee, WI 53209
Title: Adjudicator
resolved eligibility issues that arose from claimant’s initial and reopened unemployment applications by applying State of Wisconsin Unemployment Law, based on claimant and employer statements
entered decisions into State records
1983 - 1996 OHIO BUREAU OF EMPLOYMENT SERVICES
1916 Central Parkway
Cincinnati OH 45214
Title: Employment Services Representative
registered applicants for unemployment benefits and Employment Services in both individual and group settings
administered continued claims services to applicants and employers in person and by telephone
visited employers to explain available Bureau services and to obtain job orders
visited area high schools and vocational schools to register graduating students for Job Service programs
informed local media of current job openings and new developments in OBES programs
performed on-line file searches to match qualified applicants with job orders
pre-screened applicants for employers hiring from 50 to 300 new employees
administered the following government programs:
1.Targeted Jobs Tax Credit (TJTC) - determined eligibility and provided vouchers, both in the office and at job sites
2.General Aptitude Test Battery (GATB) - administered and scored tests both in the office and at job sites for major employers, as well as for area apprenticeship training programs
3.Rapid Response Unit - visited places of business in the process of downsizing to explain unemployment benefits and Job Service programs available to affected workers
4.Department of Labor Adult Literacy Survey (1989-90) - administered via random selection a test designed to determine the state of literacy in the unemployed adult American work force
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