Thomas J. Kokenge

**** *. ******** ******

Shorewood, WI 53211

414-***-****

ac6k1y@r.postjobfree.com

Education: B.A. English Literature, 1981. University of Cincinnati, Cincinnati, OH.

Work Experience:

2010 - 2018 MINACS MARKETING/CONCENTRIX

1543 N. 2nd Street, Floor # 5

Milwaukee, WI 53212

Title: Lead Generation Specialist

Throughout tenure at Concentrix, worked with three Automotive OEMs on long term projects

involving parts sales enhancement, technical data collection for Engineering Department and

rebates/rewards processing.

contacted independent repair facilities (IRFs) via phone, email and fax to offer incentives to purchase original parts through dealerships.

worked with dealerships by phone on a monthly basis to assist in electronic extraction of sales data to gauge effectiveness of Program.

contacted specific Dealerships and their customer base to find participants for long term data collection programs for OEM's Engineering Department.

performed follow up calls and emails at regular intervals to Program Participants to schedule next data collection visit to dealership .

logged visits and data onto spreadsheets and ensured Participants compensation for the visit.

processed online and mail-in rebate claims and contacted by phone and email both customers and dealerships to resolve issues

When needed, assisted Service and Support Department with office phone coverage, mail

processing and mailing suppression.

2007 - 2009 APEXX GROUP, LLC

6737 West Washington Street

West Allis, WI 53214

Title: Integrated Account Manager

Throughout tenure at Apexx, worked exclusively on the Rockwell Automation account

contacted established and prospective customers to increase awareness of RA/AB products and services

arranged for appropriate RA/AB sales engineers to contact customers for resolution of issues or assist with new projects

cold called business, universities and municipalities from IIR project postings to determine if there was a need for or interest in RA/AB products and services

2000 - 2007 HUNTER BUSINESS GROUP, LLC

4650 N. Port Washington Road

Milwaukee, WI 53211

Title: Account Manager

Throughout tenure at Hunter, was assigned to three accounts, 3M Industrial Adhesives (2000 to 2002), Rockwell Automation, (2002) and Panasonic Computer Solutions (2003 to 2007)

worked in tandem with area sales managers, national sales managers, technical service managers and business development managers to create an exceptional customer experience

developed and nurtured relationships with top tier customers via a focused customer retention program to develop loyalty and generate incremental revenue

manned exhibits at vertical specific trade shows and provided lead generation

targeted and developed key relationships with sales channel partners to develop new business opportunities

1998 - 2000 GOODWILL INDUSTRIES OF SOUTHEASTERN WISCONSIN, INC.

6055 N. 91st Street

Milwaukee, WI 53225

Title: Employment Specialist

assisted graduates of Goodwill training programs in securing employment

conducted job seeking skills workshops to ready participants for job interviews

worked with employers for job development and job retention of clients

worked with members of the local Business Advisory Committee to arrange seminars

1997 - 1998 STATE OF WISCONSIN DEPARTMENT OF WORKFORCE DEVELOPMENT, UNEMPLOYMENT INSURANCE DIVISION

6081 N. Teutonia Avenue

Milwaukee, WI 53209

Title: Adjudicator

resolved eligibility issues that arose from claimant’s initial and reopened unemployment applications by applying State of Wisconsin Unemployment Law, based on claimant and employer statements

entered decisions into State records

1983 - 1996 OHIO BUREAU OF EMPLOYMENT SERVICES

1916 Central Parkway

Cincinnati OH 45214

Title: Employment Services Representative

registered applicants for unemployment benefits and Employment Services in both individual and group settings

administered continued claims services to applicants and employers in person and by telephone

visited employers to explain available Bureau services and to obtain job orders

visited area high schools and vocational schools to register graduating students for Job Service programs

informed local media of current job openings and new developments in OBES programs

performed on-line file searches to match qualified applicants with job orders

pre-screened applicants for employers hiring from 50 to 300 new employees

administered the following government programs:

1.Targeted Jobs Tax Credit (TJTC) - determined eligibility and provided vouchers, both in the office and at job sites

2.General Aptitude Test Battery (GATB) - administered and scored tests both in the office and at job sites for major employers, as well as for area apprenticeship training programs

3.Rapid Response Unit - visited places of business in the process of downsizing to explain unemployment benefits and Job Service programs available to affected workers

4.Department of Labor Adult Literacy Survey (1989-90) - administered via random selection a test designed to determine the state of literacy in the unemployed adult American work force

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