Manager Project
Resume:
Wayne Denning
Fuquay Varina, NC 27526
Profile
IT Management Executive with 20+ years of achievement in leveraging technology to drive growth, performance, profitability, and expansion of intellectual property capital. An effective change agent capable of organizing transformative business strategies through business analytics and data-driven decisions. A champion of innovation with a focus upon developing flexible, scalable solutions for consumer and organizational problems. Hands-on solution integrator with specific experience in the design and development of web-based call center applications with telephony integration.
Experience
VICE PRESIDENT & CIO, FMA ALLIANCE, LTD; HOUSTON, TX - May 2000 - Apr 2017
•Responsible for IT, Telephony, Client Services and Enterprise Security for a collection agency with multiple call centers.
•Managed technology budget of up to $10MM.
•Performed a complete technology refresh including platform change from unix to windows server, telephony change from Mitel to Genesys (ININ), dialer change from Ontario to Genesys and software from Ontario FACS to a custom solution.
•Developed, implemented, enhanced and maintained a custom collections application (developed in Java with Apache Tomcat web services and MS SQL Server database services ported from PostGreSQL) with integrated telephony and rules based governance to enforce calling restrictions.
•Designed, developed and maintained an internet payment portal with client and agency branding.
•Responsible for IT governance and audit remediation (PCI-DSS, ISO 27001, ISO 27002, SSAE 16, SAS 70, HIPAA and NIST).
•Crafted and managed the company’s business continuity plan and annual disaster recovery testing.
•Provided direct Technical Support for executives and managers on a 24/7 basis.
•Provided business development support providing assistance in drafting responses to requests for proposals.
MANAGER, HOUSTON CELLULAR; HOUSTON, TX - Apr 1998 - May 2000
•Provided oversight for financial, marketing, point of sale, collections and call center applications projects for a regional cellular services provider.
•Lead the implementation of a collections system porting the database from Oracle to Microsoft SQL Server.
DIRECTOR, LIDELL, SAPP, ZIVELY, HILL & LABOON; HOUSTON, TX - Apr 1989 - Mar 1998
Responsible for a complete technology refresh, implemented a unified network consolidating financial applications, word processing, document management and litigation support resources onto the same network.
PROJECT MANAGER, GC SERVICES; HOUSTON, TX - Dec 1988 - May 1989
In consultation with IBM, participated in the preparation of a winning proposal to provide the US Government with equipment, software and services for a collection system for the Internal Revenue Service.
MANAGER APPLICATIONS, TENNECO INC; HOUSTON, TX - Feb 1987 - Dec 1988
Responsible for the development, implementation and maintenance of financial and corporate consolidation applications.
BRANCH MANAGER, GE CONSULTING SERVICES; HOUSTON, TX - Jun 1980 - Feb 1987
Responsible for Marketing, Recruiting and Technical Direction for startup consulting operation.
Education
MBA - National University, 1982
BSEE - University of Washington, 1976
BS Mathematics - University of Washington, 1976
Skills
Strategic Planning, Business Continuity, Security Administration, IT Governance, VoIP Telephony, Project Management, MS SQL Server Database Administration, Microsoft Office Applications, Windows and Mac environments, Exchange Administration, Windows Domain Administration and Vulnerability Assessment and Mediation.
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