Software, Product Development and SDLC veteran...

Craig Reino

*** *. ***** ******, **********, NY, 11779 631-***-****

Highly Experienced with the following:

Proficiencies:

Software Platforms: C#, MVC, SQL, Java, LINQ, SOAP, APIs, Lean-stack, Azure, AWS, WinForms, AJAX, JQuery, UIX, CSS, JScript, HTML5, Bootstrap, REST, SAML, XSLT, Classic ASP, PHP, C++, Assembly, Git, PowerShell, TFS, VSS, Bamboo, Jenkins, Octopus, Zephyr, Zapier. Methodologies & Tools: Agile, Scrum, Kanban, Extreme, Waterfall, Project Charter Committee Member, Executive Steering Committee member, Regression Testing, Build Automation, Testing and Quality Assurance, Incremental improvement, Confluence, JIRA, Product Plan, Microsoft Project, Windows Office suite, SharePoint, Office 365, SalesForce, CRM. Platforms: Windows, Mobile, Apache, iOS, Android, Lotus Notes, Domino, Ubuntu Currently Full-time student at St. Joseph’s College since August 2017. Expected graduation May 2019; mostly evening classed to allow for day time employment. 3.7 GPA, Dean List. Professional Experience:

American Portfolios Financial Services October 2014 – July 2017 IT Project/Technical Product Manager

• Developed & managed multiple major software initiatives using Agile frameworks – Scrum and Kanban depending on the team.

• Brought a consistent methodology to the team ranging from two days up to two week Sprints.

• Used D.M.A.I.C. (continuous improvement modeling) to manage our global initiatives.

• Defined clear and attainable project objectives; specific module requirements; oversight of developer times (costs), scope and quality of releases.

• Defined precision burn down and Sprint objectives with clearly identified goals of what the business is looking to accomplish accompanied with the technical specification (translation) to achieve those same goals.

• Liaised between executives, business, software, operations, vendors and various subject matter experts.

• Instituted a complete Test & Quality Assurance system practices and tracked as well as monitored issues that required remediation. Inclusive of UIX, Data, Customer service and general help desk level areas corporate wide.

• Created, maintained and saw to the adoption of a documentation compendium at the corporate level.

• Delivered end-user training of the software platforms, tools and promoted ‘adoption’ events.

• Instantiated the methodologies that allowed the collaboration of platform management, development, business level associates and SME’s to develop, define and perfect real time project documentation and goals.

• Evaluated, selected and implemented a testing framework with the development team to support automated functional, regression and load testing of the firm’s platform.

• Implemented a configuration management and change control framework that provides the ability to manage and evaluate proposed changes, track the status of changes, and to maintain an inventory of system and support documents as the system changes using a system of labels and Meta related information markers.

• Reviewed operational procedures and methods, map business processes, define and analyze business activities, identify best practices and recommend improvements accordingly.

• Project/Product Development

• Software architecture

• SDLC

• Research & development

• Testing & QA solutions

• Business continuity

• Six Sigma Process

• Risk Management

• Data integrity & Disaster recovery

• Team leader & skills coordinator

• Various team matrix exposure

• Global offshore teams experience

Education:

• St Joseph’s College; Bachelor’s Degree,

Applied Science, Computer Information Technology, Exp 5/2019

• Suffolk County Community College

Associates Degree, Applied Science August 1997

Certifications:

• CFA - Investment Foundations Certified

• Six Sigma Yellow Belt Training

• PMI Member

• Lotus Certified professional

LIDAC April 2014 – September 2014

IT Software Project/Director

• Developed Information Technology and web development systems and practices.

• Plan, organize, direct, control and evaluate the operations for web development teams.

• Develop and implement policies and procedures for data processing and operations.

• Met with managers to discuss system requirements, specifications, costs and timelines.

• Managed information systems personnel and contractors to design, develop, implement, operate and administer proprietary systems and website development projects.

• Responsible for the computer systems budgets and expenditures.

• Ensured technology was accessible and equipped with current hardware and software. BZ Media LLC. March 2006 – May 2014

Project Lead, Software Development Director

• Solely responsible for department project management; established the work requirements for business and kept the project tightly bound to the milestones. Included a real time dashboard for executive management. Revision and Agile project management.

• Relocation project that took BZ Media from Huntington to Melville which included the moving of phones, IT infrastructure and mission critical systems with less than 1 hour of down time for the LAN.

• Architecture, design, planning, coding, testing and implementation from development to live servers.

• Project leadership, project planning, and task assignment/allocation.

• Help desk software creation, upgrades, and alterations based on user requests.

• Programmer mentoring, programmer support and QA feedback loops.

• Management of all live data sources. In house as well as external sources.

• Management of all live web servers/services.

• Reporting to C level personnel the progress of all web related projects.

• Central observation of documentation compliance, version control, and version control adoption.

• Regular support of marketing/lead generation one off requests for new/altered reports or updates.

• Evaluation of new web technologies and solutions for implementation.

• Responsible for vendor relationships, budgets and technical objective fulfillments.

• 24x7x365 on call for executive and marketing staff for support, troubleshooting and IT advice.

• Managed all live production deployments, migrations and co-location asset management.

• New employee interview and training responsibilities for IT and marketing departments.

• Architected, developed and deployed three distinct complete lines of software products.

• Built and maintained a web based console for the marketing staff to create reports on demand.

• Designed and deployed complete in house email opt out solution for real time opt outs from campaigns. MSEDP January 2002 – March 2006

Technical Services Manager/Director of Web Development

• Customer relationship management for 200+ customers

• Customer site visits to assist with pre/post sales technical support and assurance.

• Product development and new product architecture and deployment.

• Website architect and design for existing customers as well as upgrades, redesigns and new customers. RGC. August 1999 – December 2001

Project Manager/Customer Support

• On site customer support for IT issues.

• Customer project management and proprietary product development.

• Routinely increased monthly billing rates due to customer satisfaction and quality of deliverables.

Contact this candidate