Administrative Assistant Customer Service
Resume:
Angelica DeLeon
PROFESSIONAL SUMMARY
Detail oriented bilingual administrative professional with strong customer service skills and the ability to effectively assist members of management. Possesses highly developed communication, client satisfaction, and time management skills. Team player who is successful working individually with minimal or no supervision. Local to position and available immediately.
SKILLS
Bilingual - English/Spanish
Typing: 75 wpm
Working knowledge of Windows, Word, Excel, PowerPoint, Publisher, Visio, Outlook, Access
Dictation/Transcription
PROFESSIONAL EXPERIENCE
Chap Care - Pasadena, CA Feb 2018 to Jun 2018
Administrative Assistant
Provided administrative assistant to CEO and Board of Directors.
Managed External Contacts for CEO and kept recording for priority contacts.
Developed and maintained alert system for upcoming deadlines on Incoming requests and events.
ADP for 30 providers and receptionist.
Frequently used word processing, spreadsheet, and presentation software.
Transcribed minutes of minutes from Board of Directors, Finance meeting and 6 other committee meetings on monthly basis.
Assisted with development of Compliance Plan, travel managements, calendaring.
Schedule Executive Director’s heavy appointment calendar via Outlook and Google calendars.
Prepared presentation materials, Finance, Operations & Planning documentation, agreements for same.
Attended Board/Committee meetings, minutes, calendaring and review of physician recruitment agreements.
Quest Diagnostics - Valencia, CA Aug 2005 to Dec 2017
Administrative Assistant
Provide administrative support Medical Director, Laboratory Operations Director, Scientific Directors, Managers, Supervisors and QA Department.
Front person for all contact with Medical Director and Laboratory Operations Director.
Prepare and assist in running daily Morning CSMT meeting and obtain and updating information in Access Program.
Responsible for calendaring all appointments and making travel arrangements for all lab personnel.
Prepare Weekly QNS/TNP Report and Monthly QNS/TNP Numbers to Vice President of Esoteric Operations.
Responsible for updating Production Report for the laboratory on a daily basis as well as Weekly Overdue Report and providing credits to departments when authorized.
Responsible for ordering of supplies for all 15 laboratory departments under Laboratory Operations Director.
Responsible for the creation of final minutes from Lab Operations Meeting and Medical Directors Meeting which occur once a month.
Responsible for creating Welcome Signs and Agendas for all visitors pertaining to the laboratory as well as ordering food for the visitors.
Assist with meeting that occur over 1-3 days with food, drinks, snacks, etc.
Responsible for entering expense report for all laboratory personnel.
Scheduling and set up of all CEU Teleconferences and/or Trainings for the Company employees.
Assist with preparing of large events for the laboratory (i.e., Lab Week, Summer BBQ, Thanksgiving, Christmas, etc.
Provide administrative support Vice President of Company, CEO-Emeritus Founder and Laboratory Director.
Provide assistance to laboratory Scientific Directors, Managers and Supervisors (19 departments) on an as-needed basis and when necessary.
Front person for all contact with Vice President, CEO-Emeritus Founder and Laboratory Director.
Responsible for calendaring all appointments for Vice President, several Scientific Directors, Managers/Supervisors and making travel arrangements for all lab personnel.
Responsible for updating Production of laboratory on a daily basis as well as Weekly Overdue Report and providing credits to departments when authorized.
Full responsibility for upkeep of library, renewal of journals and transfer of journals from CEO/Owner to other Scientific Directors, Research Scientists, etc. and of researching and locating journals articles for laboratory personnel.
Responsible for quarterly incentives chart and distribution.
Responsible for the creation of final minutes from Board of Directors meeting, PQI Meeting, CL Management Meeting.
Responsible for creating Welcome Signs and Agendas for all visitors.
Work closely with CEO on all aspects of contact and discovery of new clients for the laboratory.
Organizing of meetings, ordering lunch and set up.
Schedule Executive Director’s heavy appointment calendar via Outlook and Google calendars.
Prepared presentation materials, Finance, Operations & Planning documentation, agreements for same.
Attended Board/Committee meetings, calendaring, scheduling.
Assisted with preparation and review of physician recruitment agreements.
Scheduling and set up of all CEU Teleconferences and/or Trainings for the Company.
Responsible for ordering of supplies for several laboratory departments.
EDUCATION
Alemany High School - Mission Hill, CA
High School Diploma
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