BAKERY MANAGER/ BAKER
Resume:
CONTACT
***********@*****.***
PROFILE
Versatile Bakery Manager adept at managing a bakery team while ensuring quality preparation of fresh baked goods,food service supervision and who can also take on task ranging from baking to working the cash register. Skilled at Baking,motivating staff and keeping customers satisfied. Specialized in identifying staff needs and implementing food safety standards
SKILLS
Expert in oven baking
Baking
2 years as Customer Care Agent
5 years as Assistant Production
Cash Handling
Supervise 12-15 people
Good Customer Service background
Communicate well to other to convey information effectively
Fluent in English
HENNIZINE CASTRO
BAKERY MANAGER/ BAKER
EDUCATION
Bachelor of Science in Physical Therapy (1996-2002)
Lyceum Northwestern University
Dagupan City, Pangasinan
Philippines
PROFESSIONAL EXPERIENCES
Bakery Manager / Baker
Bossy’s Bakeshop, Bayambang Pangasinan
December 2007 - Present
Determine variety and quantity of production according to orders and sales projections.
Develop budget for bakery operation
Direct coordinates activities involved with production, sale and distribution of orders.
Direct coordinates with staff (bakers, cook, shop assistants and packers).
Assures quality of prepared baked goods to be displayed in store windows to attract more customers.
Check and ensure quality orders for delivery in retail stores.
Responsible for day-to day operation that keep the bakery functioning.
Accountable in sales management, production, inventory, budgeting and workplace safety.
Supervise correct ordering, receiving and stocking of goods.
Communicate verbally with co-workers with any information regarding bakery activities.
Check quality and quantity of packed baked goods.
Hire and train shop assistant
Mixing, preparing and baking bread.
PREVIOUS JOBS
Customer Care Agent, TEAM LEADER and Quality Assurance Analysts
Cybercity Teleservices, CSEZ, Pampanga, Philippines
December 13, 2005 - December 22, 2007
Projects Involved:
MCLOEDUSA TELECOMMUNICATION
(Small Business and Residential Accounts)
Answer inbound calls as well as assist customers who have specific inquiries in small business companies
Provide personalized customer service to the highest level.
Build customer’s interest in the services and products offered by the company
Solution provider for whatever customer concern is (billing complains, repair need).
Performs call monitoring and provides trend data to site management team.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to call center team leaders and managers.
Prepares and analyzes internal and external quality reports.
Projects Involved:
MCLOEDUSA TELECOMMUNICATION
VARTEC AND EXCEL TELECOMMUNICATION
Customer Service Representative
Handle Calls as Customer call inquiries about order, request for catalog, cancel a service and phone trouble etc..
Do transaction in abound and outbound calls
Solution provider for whatever customer concern is (billing complains, repair need)
Telemarketers that handles sales and promotion over the phone
Production Assistant
Wintek Corporation, TEPZ Tantzu, Taichung, Taiwan, Republic of China 427
August 2002 – August 2005
Production Assistant
Canon Ltd, TEPZ Tantzu, Taichung, Taiwan, Republic of China 427
December 1998 – January 2000
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