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BAKERY MANAGER/ BAKER

Location:
Australian Capital Territory, Australia
Salary:
AU$18 per hour
Posted:
August 05, 2018

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Resume:

CONTACT

+63-090********

+63-091********

ac6jyz@r.postjobfree.com

PROFILE

Versatile Bakery Manager adept at managing a bakery team while ensuring quality preparation of fresh baked goods,food service supervision and who can also take on task ranging from baking to working the cash register. Skilled at Baking,motivating staff and keeping customers satisfied. Specialized in identifying staff needs and implementing food safety standards

SKILLS

Expert in oven baking

Baking

2 years as Customer Care Agent

5 years as Assistant Production

Cash Handling

Supervise 12-15 people

Good Customer Service background

Communicate well to other to convey information effectively

Fluent in English

HENNIZINE CASTRO

BAKERY MANAGER/ BAKER

EDUCATION

Bachelor of Science in Physical Therapy (1996-2002)

Lyceum Northwestern University

Dagupan City, Pangasinan

Philippines

PROFESSIONAL EXPERIENCES

Bakery Manager / Baker

Bossy’s Bakeshop, Bayambang Pangasinan

December 2007 - Present

Determine variety and quantity of production according to orders and sales projections.

Develop budget for bakery operation

Direct coordinates activities involved with production, sale and distribution of orders.

Direct coordinates with staff (bakers, cook, shop assistants and packers).

Assures quality of prepared baked goods to be displayed in store windows to attract more customers.

Check and ensure quality orders for delivery in retail stores.

Responsible for day-to day operation that keep the bakery functioning.

Accountable in sales management, production, inventory, budgeting and workplace safety.

Supervise correct ordering, receiving and stocking of goods.

Communicate verbally with co-workers with any information regarding bakery activities.

Check quality and quantity of packed baked goods.

Hire and train shop assistant

Mixing, preparing and baking bread.

PREVIOUS JOBS

Customer Care Agent, TEAM LEADER and Quality Assurance Analysts

Cybercity Teleservices, CSEZ, Pampanga, Philippines

December 13, 2005 - December 22, 2007

Projects Involved:

MCLOEDUSA TELECOMMUNICATION

(Small Business and Residential Accounts)

Answer inbound calls as well as assist customers who have specific inquiries in small business companies

Provide personalized customer service to the highest level.

Build customer’s interest in the services and products offered by the company

Solution provider for whatever customer concern is (billing complains, repair need).

Performs call monitoring and provides trend data to site management team.

Uses quality monitoring data management system to compile and track performance at team and individual level.

Participates in customer and client listening programs to identify customer needs and expectations.

Provides actionable data to various internal support groups as needed.

Coordinates and facilitates call calibration sessions for call center staff.

Provides feedback to call center team leaders and managers.

Prepares and analyzes internal and external quality reports.

Projects Involved:

MCLOEDUSA TELECOMMUNICATION

VARTEC AND EXCEL TELECOMMUNICATION

Customer Service Representative

Handle Calls as Customer call inquiries about order, request for catalog, cancel a service and phone trouble etc..

Do transaction in abound and outbound calls

Solution provider for whatever customer concern is (billing complains, repair need)

Telemarketers that handles sales and promotion over the phone

Production Assistant

Wintek Corporation, TEPZ Tantzu, Taichung, Taiwan, Republic of China 427

August 2002 – August 2005

Production Assistant

Canon Ltd, TEPZ Tantzu, Taichung, Taiwan, Republic of China 427

December 1998 – January 2000



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