Customer Service Administrative Assistant

Location:

Posted:

August 05, 2018

Senaida Quiroz Trevino

Dale, TX **616

Email: ************@*****.***

Objective

To obtain a position to enhance my career path, utilize my degree, and to be part of an agency or company that provides services to the public.

Knowledge, Skills, and Abilities

Typing 55 wpm

Strong analytical and organizational skills

Excellent interpersonal skills, phone manner, and office etiquette

Software: All Windows operating systems, Microsoft Office Suite, internet research, and database management

Strong usage of office equipment; copiers, faxes, and printers

Flexible and skilled in meeting deadlines

Experience

2002-2018

Administrative Assistant III, Department of Assistitive & Rehabilitative Services, Austin TX

Responsible for technical completion and accuracy of agency forms, documents, and claimant cases

Extensive knowledge of agency and Social Security administrative policy and procedures

Unit trainer and case consultant for Continuing Disability Review (CDR) claims

Strong interpretation of directorate procedures while working independent judgment

Extensive knowledge of policy on personal identifiable information (PII) and federal laws pertaining to HIPAA

Responsible for processing of medical evidence records (MER) correspondence to medical facilities and consultative exams (CE) to claimants

Update and maintain national database with claimant information

Prepare and review disability decision correspondence

Process referrals to other state agencies

Education

2009-2014

University of Phoenix, Austin TX, Criminal Justice-Administration, Bachelor’s Degree

1993-2003

Austin Community College, Austin TX 21 clocked semester hours Quality Assurance

1984-1988

Del Valle High School, Del Valle TX Diploma