Customer Service Social Media

Julia E. Strachan

** ******* **., **** *******, NJ 08520

*****************@*****.***

704-***-**** (cell)

Experience:

Administrative/Data Processing Temporary Employee, Adtalem (via Atrium Staffing), January 2018 – Present

Administrative and database work for Adtalem Global Education, a university financial aid company.

Data Entry Temporary Employee, J. Knipper & Company (via Atrium Staffing), November 2017 – December 2017

High volume data entry of pharmaceutical samples orders for Knipper’s Lawrenceville location.

Tutor/Nanny, Independent, March 2016 – January 2018

Tutoring and nannying multiple children in a variety of subjects and geographic locations.

Administrative/Clerical Temporary Employee, Keepers, July 2015 – February 2016

Working a variety of temporary assignments, answering phones, accepting packages, restocking office supplies, researching, data entry, creating and editing spreadsheets, and other duties as assigned.

Development Associate (temporary), Land Trust Alliance, May – July 2015

Assisting with annual report mailings, gift acknowledgement mailings, and other mailings as needed; Updating database records to reflect changes in members’ boards of directors, Researching current and prospective donors, pulling database information by request, assisting with other duties as needed.

Governance and Executive Assistant (temporary), The Obesity Society, Jan – Apr 2015

Managing the grants and awards programs, acting as staff liaison for the Council and Executive Committee, participating in conference calls and taking minutes for several committee conference calls per month, putting together credit card expense reports for the Executive Director, managing office supply orders, assisting the Executive Director with other duties as needed.

Education Customer Service Representative (temporary), Mortgage Bankers Association, Aug – Dec 2014

Providing customer service via phone and email to people interacting with the MBA's educational offerings; solely responsible for all incoming education phone calls and two education-related email inboxes; processing financial transactions and batches; assisting with Corporate Training program duties as needed.

Membership Coordinator, Association for Professionals in Infection Control & Epidemiology (APIC), Jan 2013-Jun 2014

Financial processing, applying payments to membership accounts, customer service via phone and email, moderating online member community, processing refund requests, membership record data integrity

Administrative/Clerical Temporary Employee, Keepers, Inc. Aug 2012 – Mar 2013

Various administrative and clerical temporary assignments as assigned.

Program Coordinator, The Academy for Classical Acting – Shakespeare Theatre Company, Jun 2009 – July 2012

Acting as primary liaison between the students and the university; coordinating check requests, purchase orders, and payment for all faculty and guest artists; generating contracts for faculty and guest artists; writing/proofreading copy for STC programs and online newsletters; booking audition venues and arranging travel and lodging for audition adjudicators; accepting application materials and scheduling auditions; generating financial aid paperwork; taking reservations, running box office, creating the program, and coordinating opening night parties for the ACA summer repertory productions; maintaining the ACA’s social media presence; collecting/compiling alumni updates into a biannual alumni newsletter; coordinating all printing and mailings; answering all questions from prospective applicants/students; other duties as assigned

PR/Marketing/Communications Intern – Shakespeare Theatre Company, Aug 2008 – May 2009

Managing all of STC’s social media including the blog, Facebook, Myspace, podcasts, Flickr, YouTube, and Del.icio.us; being the primary press contact for the company; writing press releases; preparing press kits; running press night; maintaining press lists; compiling and disseminating STC information to members of the press and others; coordinating press mailings; coordinating publicity photo shoots; processing photo orders; reading newspapers and searching the Internet to find STC press mentions and ads; filing and maintaining institutional, show, and ad press clipping notebooks; compiling and submitting Helen Hayes Awards information and forms; photocopying and miscellaneous postage duties; managing receptionist duties one lunch break per week

Communications/Development Intern – Theatre Communications Group, Jun – Aug 2007

Writing and disseminating information on all TCG programs, contributing to the monthly TCG Bulletin, maintaining the PR pages on the TCG website, assisting with the day-to-day management Free Night of Theater, managing the internal TCG press lists, updating the contact information for TCG's member theatre PR liaisons

Writing Assistant – University of North Carolina School of the Arts, Aug 2007 – May 2008

Reading and grading class assignments, answering questions relating to writing and grammar, attending classes to assist with teaching duties, conferring with the professor about the relevance and quality of course reading materials and assignments

Development/Marketing Associate – University of North Carolina School of the Arts, Aug 2006 – May 2008

Drafting official correspondence, preparing a grant proposal for the NEH, researching prospective donors, compiling existing donor research, researching and writing a grant proposal for $10,000; writing featured performance copy, formatting program copy, designing and implementing promotional slideshows, designing and distributing production posters, researching area publications for possible feature pitches

Computer Skills: Microsoft Word, Excel, Outlook, PowerPoint, Publisher, SalesForce, iMIS, Banner, Tessitura, Raiser’s Edge, ProVenue, VectorWorks, and basic web design. Operating Systems: Windows 95, 98, 2000, ME, XP, Vista, 7, 8, and Mac OS X

Special Skills: excellent writing and proofreading skills, very organized, experienced at public speaking, eight years of dance training, has valid driver’s license

Education:

Southern New Hampshire University, M.S. in Accounting (expected July 2019)

University of North Carolina School of the Arts, M.F.A. in Performing Arts Management (May 2009) GPA: 3.973;

University of North Carolina at Wilmington, B.A. in Theatre (December 2004) GPA: 3.76

References available upon request

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