Risk Management Coordinator

STEPHANIE MATOS

EMAIL: *********.*****@*******.***

*** ******* ****** *** * Altamonte Springs, FL 32701 Cell:407-***-****

OBJECTIVE

Bilingual Professional seeking a challenging and rewarding career in Hospitality field that will allow me to utilize my strong organizational skills, excellent customer service experience, team work and problem solving abilities to become an asset within the organization that will provide advancement opportunities while assisting with the organization’s growth.

EXPERIENCE

Loews Hotels

Risk Management/OSHA Coordinator 2017- Present

COI verification /COI updates and filing for 200 plus vendors

OSHA data entry for 4k plus employees (yearly)

Conduct OSHA walkthroughs for all properties

Run/attend all Safety Matters Meetings

Order Office supplies

File General Liability Claims

Universal’s Cabana Bay Beach Resort 2014 – 2017

Engineer Coordinator

Purchasing

Inventory control of two engineering shops

Warranty issues

Input schedules, time off requests and review pay period reports

Maintain logs of all personnel

Direct contact with vendors and contractors

Handle various small projects and in charge of booking repairs on a case by case basis

Assist Engineering Director and Engineering Supervisor in different item/product research

In charge of training the companies engineering standards to the new hires

Assured that all engineers are adhering to company policy by having a monthly training topic

Conduct spot checks on a monthly basis to all twenty engineers

Loews Hotels 2008 – 2014 Orlando, FL

Call-In Group Agent

Answering incoming calls for group conferences held at the hotels

Checking availability and entering reservations into the hotel property management systems for all three Universal properties

Answering fax and emails inquiries; making reservations via fax and email

Ensuring calls are answered in a prompt and professional fashion

Ensuring, proper selling techniques and strategies are utilized to maximize room revenues

Handling group inquiries on behalf of properties and coordinating information flow to reflective hotels

Answering all inquiries pertaining to individual hotels: including room types, rates, and facilities, as well as the surrounding areas.

SPECIAL SKILLS:

Fluent in English and Spanish

Typing speed 60wpm,

Microsoft applications (Microsoft Word, Power Point, Excel, Outlook)

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