Customer Service Supply Chain

Experienced logistics manager with a demonstrated history of working the whole supply chain.

Skilled in listing optimization, logistics, Amazon/eBay/Walmart/FBA platform management.

Project Management was a large part of my position as I created most departments/processes of my former company (employee recruitment, training & supervising; software implementation; quality control, etc.).

EDUCATION

BACHELOR’S DEGREE: INTERNATIONAL BUSINESS (GPA: 4.0) Dec 2011

Lindenwood University, St. Charles, MO

• Involvement: Delta Mu Delta National Honor Society, Track & Field Team Member (400 hurdles)

SKILLS AND SOFTWARE

Microsoft Office CrazyLister Data Caciques Auctiva FedEx Ship Mngr

Terapeak Reply Manager FreightQuote.com Fluent in French UPS Worldship

PROFESSIONAL EXPERIENCE

E-COMMERCE MARKETPLACE CONSULTANT/FREELANCE Jul 2017 – Jul 2018

Various Companies (incl. Noubco.Com, Irvine, CA)

Accepted one-year contract to work remotely on various projects and assignments. Tasks included Account Management, Software Implementation, Listing Optimization, Customer Service & Returns.

SR. OPERATIONS / SUPPLY CHAIN & ECOMMERCE MANAGER Feb 2012 - Jul 2017

Oceania International, Inc., Irvine, CA

Supply Chain & Logistics

• Logistics/Warehouse system implementation (Freightquote.com, ERP, ChannelAdvisor)

• Continuous process improvement (finding new routes, new systems, new brokers, etc.)

• Rate negotiation / cost-efficiency (parcel, containers, pallets, truckloads): having UPS and FedEx bid against each other for better pricing; implemented systems to automatically inquire from several brokers for best price.

• International ocean freight management for 20ft/40ft HC containers: managed the containers from Shanghai port all the way to Long beach port or Miami port; dealt with customs clearance and terminals.

• LTL/LCL booking and operations: single pallets, crates, fragile & dangerous goods, HazMat.

• Opened two warehouses (one in Anaheim and one in Memphis, TN)

Including floor design, space allocation, software system set up

Hiring and training warehouse team

Freight and shipping rate negotiation with local partners

• Shipping material optimization: packaging items under 16oz to allow USPS First Class shipping

• Packing quality improvement

• Opening and following up on open cases (damage, loss etc.)

Project Management

• As first employee, created and set-up most departments of the company (incl. Marketing & Customer Service, etc.)

o Hiring experts in the field to then take over the day to day operations in each department

o System or software implementation and training of new employees

o Supervision of many different departments

• Procurement/production scheduling and cost budgeting: being the last to sign off on new products, large inventory purchases; ensuring budgets were healthy; etc.

• Opened new international and domestic supply chain lines & continuous improvement of the supply chain lines

• Market analysis and supervision for opening of the second warehouse: analyzed a dozen locations/cities before making an educated choice on where to open the warehouses (bases on local demographics, economics, city incentives, shipping cost and distance etc.)

E-Commerce Marketplace (Amazon/eBay/Walmart sales)

• Implementation of e-commerce tools & software, FBA development

• Material/Product sourcing and bidding overseas

• Listing optimization on all platforms and trained employees in the US and Chinese office

• Designed customer service policy and trained employees on company procedure

• Data analysis

SUPPLY CHAIN & LOGISTICS MANAGER Feb 2012 – Jul 2017

Greenshine New Energy, LLC, Irvine, CA

• Shipped oversized items (26ft poles) through special routes from the manufacture in China to the final customer in the U.S. or Middle East.

• Lowered shipping cost quarterly through bidding; system implementation for automatic bidding from several brokers for each order (the quickest and most efficient winning the bid).

• BOL creating, class determination.

• Improved delivery times through process optimization: switching shipping methods (rail vs. road) or changing delivery methods to improve speed and cost.

• GSA Compliance application process (2-year-project)

Contact this candidate