Business Manger, ATD Master Trainer, Instructional Designer,SFDC Admin

Consult President and senior management on operations, marketing, sales, customer service, and finance. Established centralized reporting systems, standard operating procedures, training policies, maximized use of software programs and office tools improving company communication and increasing efficiency by 62%.

*Designed New-Hire Onboarding program for Regional Sales Management team, spearheaded inception and directed implementation of Salesforce.com platform to improve organization customer relations management.

*Established and streamlined processes which improved order processing by 15%, decreased outstanding delinquent AR collections by 20%, and reduced backlogged AP processing by 40%.

*Negotiated more cost-effective contracts with facility service providers for savings between 12% - 35%

*Directed restructure of 4 websites and improving use of social media platforms Jawna C. Williams

Arlington, TX 76006 (504) 874- 7550 682-***-**** *************@*****.*** 6+YEARS – INSTRUCTIONAL DESIGN AND TRAINING FACILITATION

*Administered needs assessments to identify training opportunities

*Trained use of Salesforce.com (Sales/Service Cloud), Insidesales, Knowledge Tree Pardot, SPIN Selling, DISC

*Developed learning objectives supporting organization goals

*Designed training programs, courses, learning paths using ADDIE & ROPES

* Instructed via Classroom, Webinar, and eLearning

*Applied Blended learning methods

* Conducted ILT to individual learners and groups up to 50

* Created content material using various authoring tools (InDesign, Zebra Zapps, Illustrator, Publisher Camtasia) also familiar with Captivate, Articulate

*Managed various LMS tools ( Traincaster, Docebo, Accord)

*Evaluate training effectiveness (pre and post assessment)

*Conducted “Train the Trainer” sessions

Summary of Qualifications

10+ YEARS- MANAGEMENT AND ADMINISTRATION:

*Provided support for CEO and senior management

* Negotiated contracts and prepared proposals

* Prepared budgets, reports, and procured goods/services

*Coordinated events, meetings, and projects

*Managed A/R, A/P, Payroll and developed SOP manuals

*Trained/supervised employees and resolved conflicts

* Utilized tools MS office suite, Adobe suite, Quickbooks, Demand Tools 15+ YEARS -SALES AND MARKETING

*Developed concepts for marketing products and services

*Skilled in direct consumer and B2B sales negotiations

*Experienced in presenting to small and large groups

*Created ad materials and marketing collateral

*Conducted consumer surveys for market research

Experience Highlights

Business Manager

TWEAKER ENERGY DRINK Dallas, TX

2016 – Present

Jawna C. Williams

ID# 18599853

Credentialed Master Trainer

Incorporated centralized training processes and instituted compliance/policy standards for Haider Corporation That improved job knowledge by 40% and increasing employee productivity by 15% over a 12 month period. Directed and monitored Teletrac Navman corporate mentorship program. Improved learning transfer by 22% and reduced time to competency by 20%.

Established Data News Weekly as DBE certified entity with City of New Orleans 2002-2005 acquiring 4 major contracts for participation in citywide ad campaigns increasing advertising revenue over 25%. Produced, coordinated, and promot- ed annual Data News/JMJ Scholarship fundraising program increased fundraising contributions (public, private, and cor- porate) by 36% from 2001-2004.

Jawna C. Williams

Experience Highlights

Corporate Training Specialist

Teletrac Navman operating company of DANAHER CORPORATION Arlington, TX 2012 – 2016

Co-developed Corporate Education & Communications department from inception. Coached and mentored trainers to both design and facilitate training. Managed new hire on-boarding and continued education for US sales regions. Served as Saleforce.com administrative support and help desk.

*Attained 61% reduction in Sales attrition in 2013 with implementation of 6 month onboarding program.

*Improved job readiness by 45% with revision of training delivery methods, support materials/job aids.

*Provided internal Tier 1 support for CRM, LMS, Product, and Policy help requests minimizing escalations by 15%. Team Lead/National Accounts Administrator

TNT Marketing ( Crossmark Convenience division) Plano, TX 2009 – 2012

Served as sales POC for Convenience Store class of trade clients in foodservice/merchandise. Established, documented, and maintained SOP for Convenience Store class of trade clients. Managed contract agreements, coordinated presentations and handled customized marketing creatives/collateral for various clients.

*Trained staff on various books of business ensuring team knowledge of client portfolios.

*Received award and acknowledgement for performance and support by principal client.

*Improved vetting of conflicts, cancellations, pricing & delivery issues with 95% accuracy/approval rating. National Accounts Coordinator

US Foodservice dba North Star Foodservice Hurst, TX 2007 – 2008

Enhanced process for procurement of featured menu items to 13 divisions of the servicing US Foodservice West region increasing on-time fulfillment for scheduled promotions by 13%.

*Formulated tracking system reducing processing errors for client (Unified Supply Chain) YoY by 12%.

*Coordinated purchasing volumes over 570M/yr for entire book of business. Jawna C. Williams

Arlington, TX 76006 (504) 874- 7550 682-***-**** *************@*****.*** National Accounts Administrator

The Container Store/Elfa North America Coppel, TX 2005 – 2007

Supported B2B sales and order processing of elfa® brand shelving a for US, Canada, Central and South America (3.5M/yr) and contributed to exceeding 2006 sales projections by 48%.

*Decreased errors with order fulfillment by 10%.

*Reduced order processing times by 8% for domestic and international customers.

*Devised system that improved interoffice communication and access to shared data. Certified Salesforce.com Administrator Credentialed ATDTM Master Trainer Certificate in Instructional Design Certificate in eLearning Instructional Design Certificate in Evaluating Learning Impact Certificate in Essentials of Conducting Needs Assessment Certificate in Crucial Conversations© Certificate in SPIN Selling Certificate in SPIN Coaching Certificate in HACCP/HARPC Certificates/Accreditations/Education

Bachelor of Science, Marketing University Of New Orleans

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