Customer Service Training

Summary

Skills

Experience

RACHEL SAHLBERG

**************@*****.***

Respected Veteran with strong work ethics and compassion to both animals and people in need. Handles difficult situations calmly and with focus. Over 10 years experience in customer service and 3 years with both domestic and wild animals helped create strong/genuine relationships with both the public and animals. Adaptable and flexible

Patient and Reliable

Exceptional problem solver

Use of muzzles and restraints

Wildlife Rescue volunteer

Previous military and martial arts

expierience

Server May 2017 to Current

Beso De Arte - Morrison, CO

Assisted co-workers.

Attempted to limit problems and liability related to customers' excessive drinking. Informed patrons of establishment specialties and features. Performed serving, cleaning, and stocking duties in establishments. Communicated with customers regarding orders, comments, and complaints. Body Care Specialist Nov 2015 to Dec 2016

Plum Market Bloomfield - Bloomfield Township, MI

Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Cross-trained and provided back-up for other customer service representatives when needed.

Designed and suggested new display ideas to improve accessibility to merchandise. Managed quality communication, customer support and product representation for each client.

Attended local training courses to stay informed and up to date about new products and supplements.

Guaranteed positive customer experiences and resolved all customer complaints. Accurately logged all daily shipping and receiving orders. Martial Arts Instructor Apr 2015 to Nov 2015

The UFC Gym - Davie, Florida

Led clients and groups ranging between 1-20 people of all ages through personal workouts and skill development training.

Designed each class to match the skill and learning levels of all participants. Assisted other coaches when help was needed.

Received numerous emails, phone calls, and texts from students/clients stating how much my classes has helped them both physically and mentally. Corrected dangerous movements and suggested alternate exercises. Prepared teaching area for each class and returned all equipment to storage at the end of class. Dog Daycare Supervisor Sep 2013 to Oct 2014

Education and Training

Volunteer Work

Digstown - Denver, CO

Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training.

Adhered to high standards of safety, cleanliness and professionalism. Supervised other staff (1 employee per 8 dogs) to ensure proper feeding, boarding, and safety of each dog was held above our standards.

Administered proper medication to the pets in need (both pills and insulin shots). Used attention to detail skills to determine which dogs go in what runs to keep the safety of both employees and animals in check.

Paramedical Skin Care Certification, Skin Care 2015 Florida College of Natural Health - Pompano Beach, FL, United States Over 960 credited hours (100+ hours in clinic).

Attained Esthetician License (F.L.).

3.8 GPA.

Administered facials, chemical peels, microdermabrasion, LED treatments, micro current, massages to both clients and other students. Studied skin disorders and proper treatments to help clients achieve results. Certification, Patriot Missel Operator and Maintainer 2002 U.S. Army

Save The Chimps Wild Life Rescue

Fort Pierce, FL

Volunteer dates: 2016-2017

Duties: Prepared meals and snacks that helped stimulate the chimps brain activity. Made runs to stores and homes to pick up donations of food and products to be delivered to the chimp rescue. Helped with organized fundraisers/events. South Carolina-C.A.R.E.S.

Georgetown, SC

Volunteer Dates:2013-2014

Duties: Prepared breakfast and meds for each animal. Cleaned cages and living areas of fecal matter. Gave individual attention and care to the variety of animals accordingly.

Contact this candidate