Customer Service Sales

CESSNA DEVERA- JAIME

BLOCK ** LOT ** LAGUNA BUENAVISTA EXECUTIVE HOMES BRGY. BARANDAL

CALAMBA LAGUNA

CONTACT NUMBER: +639**-*******

EMAIL ADDRESS: ********@*****.***

OBJECTIVES

A challenging position in a fast paced environment that will allow for personal growth and career advancement

Aims to render excellent customer service by providing high customer value, share my knowledge and to be an asset in your company

Maintains a high degree of professionalism and courtesy at all times when dealing with clients, superiors, co- employee and work as team player

EDUCATIONAL ATTAIMENT

POST GRADUATE

June 2014

TERTIARY 2000-2004

MASTER IN PUBLIC POLICY AND GOVERNANCE (Public Management)

UNIVERSIDAD DE MANILA

Antonio J. Villegas St., Mehan Gardens, Ermita Manila

Under Graduate ( 4 subjects left )

BACHELOR IN SECONDARY EDUCATION

DON BOSCO COLLEGE

Canlubang, Calamba Laguna

SECONDARY 1996-2000

STA.CECILIA CATHOLIC SCHOOL

Canlubang, Calamba Laguna

ADDITIONAL EDUCATIONAL ATTAINMENT

FEBRUARY 8, 2014 - APRIL 26, 2014

BOOK KEEPING NC III

STA ISABEL COLLEGE

Taft Avenue, Ermita Manila

NC III passer

WORKING EXPERIENCES

JULY 28, 2017- OCT. 23,2017

FEBRUARY 22, 2016 - MAY 22, 2016

FOOD COURT OPERATION ASSISTANT

SM CALAMBA, Calamba Laguna

- Administration work ( Filling of documents, signing of entry pass/gate pass, answer email, submit daily Sales report to the manager, monitor programming of POS every 15th/30th of the month, prepares Sales Invoice through SAP, monitor selling, assists delivery of merchandise, monitor cleanliness of store and storage, fixed asset inventory (weekly and monthly), monitors tenants and agency personnel if they abide the policies/procedures, doing/checking agency personnel's schedule/head count and grooming

- Handling customer and Tenants complaints

- Updating and managing database, prepares incident reports, perform X and Z reading, audit the tenants and beer station

- Month end Report: billing, expenses of Food Court and LPG of the Tenants

-Requesting office and food court supplies through SAP

- Checking approve menu list, expiry date of merchandise supplies/deliveries, monitor and check busted lights, equipment, area of the Tenants and report them to Engineering Department

- Follow up some Tenants payment for their daily purchases because some of kios are not enrolled in auto payment

- Serving, assisting food court clients and tenants

- getting everyday order and request of the Tenants

- checking all the food court tenants before and after mall operations.

Reason for leaving: Dying father and aunt who act as my mother and father.

RESOURCES SPECIALIST (project based only)

KGB, Sta. Rosa Laguna

Provides Employee Services:

1.General affairs

2.Administrative procedures ( Workday, employee benefits, enrollment of new tin for first time employee, update BIR forms thru intranet, filling hard copy, submission to BIR Makati, exit interview, update of loans, SSS enrollment of new hire, releasing of loan checks, recording, responding to email queries, follow up new hire requirements, keeping and recording all returned headsets, manuals, id, etc.,and others

3.Enforces monitoring and assisting old and new employees

4.Ensures all records and documents are properly maintained.

OCTOBER 2012- JULY 15, 2013

HR AND ADMINISTRATION OFFICER

HAPPY CREAM PUFF, INC. Makati City

Provides supervisorial functions in the entire shop operations and responsible for the implementation of its marketing and sales plans as well as ensuring delivery of quality products and efficient customer service. Ensure product quality is maintained at the highest level. Sees to it that the all service personnel are properly trained to deliver excellent customer service and skilled in the food service operations. Performs other duties and responsibilities that may be assigned from time to time. Recruitment, selection and hiring

1.Compensation and benefits, Timekeeping and payroll

2.Labor standards and employee relations

3.Company policies and guidelines

4.General affairs, administrative procedures, and other

5.Enforces and monitors implementation of company policies, control standards, systems and procedures.

6.Ensures all both records and documents are properly maintained specifically the following: Delivery reports/ Sales Invoices, Petty Expenses/ Disbursement from cash fund, BIR documents

JAN. 19, 2009 TO FEB. 15, 2012

CUSTOMER SERVICE / ACCOUNT MANAGER / SALES REPRESENTATIVE

(VONAGE Phone Service)

VISION X INC. 1024 Global Center North Edsa

Duties and Responsibilities: Solving billing, inquiries of the customers who have Vonage phone service. Making adjustments, changes in their account and basic trouble shooting of the phone. Offering better plan appropriate for the customer (upgrade or down grade), number porting and rebate

APR.28,2008 TO JAN.19,2009

HOTEL RESERVATION SALES CONSULTANT (HOTELS.COM) AND TECHNICAL SUPPORT REPRESENTATIVE (QWEST) Basic computer trouble shooting

SYKES ASIA INC. Quezon Avenue

Duties and Responsibilities: Making hotel reservations. Looking for hotels available all over the world and describing all the amenities and how to get go to the specific hotel over the phone using only the internet tool such as google map/search etc.

SEPT. 1, 2007 TO APR. 28,2008

AIRLINE RESERVATION CONSULTANT (SPIRIT AIRLINES)

ADVANCE CONTACT SOLUTIONS INC. Makati City

Duties and Responsibilities: Making flight reservation in the different states of America and some Caribbean area

JULY 22,2005 TO MARCH 31,2007

SCHOOL TEACHER (PREPARATORY AND GRADE 1 STUDENTS)

MARY HELP OF CHRISTIANS SCHOOL Mabiga,Mabalacat Pampanga

CHILDREN OF GOD LEARNING CENTER Ceris III Canlubang, Laguna

MARCH 30,2000 TO MAY 31,2000

CASHIER (JOLLIBEE) Summer Job

Crossing, Calamba Laguna

TRAINING/SEMINAR ATTENDED

AUGUST 23, 2013 FRANKLIN COVEY FOCUS: Achieving Your Highest Priorities

Help employees clarify, focus on, and execute their highest priorities based on the Franklin covey Planning System

Venue: Crimson Hotel

Facilitator: Elaine Bernardo- Rodriguez (Assistant Vice President of Center for Leadership and Change Inc.)

NOVEMBER 29, 2010 VONAGE TRAINING

MAY 30, 2008 HOTELS.COM TELESALES NEW HIRE TRAINING

AUGUST 2007 SPIRIT AIRLINES RESERVATIONS TRAINING

SKILLS

Can do work with minimum Supervision

Can handle incoming and outgoing calls

With good communication skills

Knows MS Software (MS word, Excel, Power Point, and do internet surfing/search)

Can do and handle paper works (email/fax/scan)

Have strong sense of discipline (time, work and personality)

Can make effective decision-making – knowing what to do based on the information available

Can do multi-tasking and the ability to work accurately

Ability to work in a flexible way and exercise flexibility

Answering all phone calls, making outbound calls, sending and receiving fax

OTHER INFORMATION

Nick Name:Cess

Age: 35 years old

Birthday: February 12, 1983

Status/ Nationality : Married /Filipino

Height: 5’3 inches

Weight: 60 kg

Religion: Roman Catholic

Language spoken: English and Tagalog

SSS NO.: 043******* TIN NO.: 205779995

CHARACTER REFERENCES

CARMELLA GARGALLIANO

HR Supervisor of SM Calamba

Contact Number: +639**-*******

Address: Mayapa, Calamba Laguna

MA. VICTORIA CRUZ

Customer Care Representative

Contact Number: +639**-*******

Address: Blumentritt,Manila City

JUSIE DADO

College Professor

MICHELLE ALIPIO

General Manager

Contact Number: +639**-*******

Cebu, Cebu City

HAPPY CREAM PUFF INC.

Contact Number:+639**-******* or +639**-*******

Address: Makati City/ Mayapa, Calamba Laguna

I, hereby certify my honor the correctness of the foregoing.

CESSNA DE VERA - JAIME

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