Customer Service Insurance

Cassandra L. Smith

**** ****** **** *** **** ** - Jacksonville - Florida 32244 904-***-****

Objective

To obtain a challenging position in a business environment that will allow me a better opportunity for rapid growth and promotion, utilizing my extensive skill set to reach all goals set forth.

Skills & Abilities

-Experienced in customer service, collections and auditing

-Exquisite communication skills

-Dependable, confident and a great listener

-Excellent typing, computer and time keeping skills

-A responsible and participating team player

Experience

Correspondent Operations Supervisor JPMorgan Chase & Co.

02/2012 Current

-Managed several teams with multiple functions.

Specialized Review team that resolved complex issues to get loans funded.

Flood team that reviewed and resolved any issues related to flood insurance coverage.

Fund review team that did the initial review of loan files for any deficiencies.

Post-Closing Review and Resolution Specialist Bank of America (Aerotek)

01/2010 04/2011

-Review of loan documents to resolve any discrepancies according to agency guidelines.

-Utilized many bank systems and process, coupled with interaction with closing agents and borrowers to ensure timely and accurate resolution.

-Special projects (including but not limited to working reports assigned by management, One on One trainer and assisting with organizing team functions),

References available upon request

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