Customer Service Sales/International Corporate Travel Agent
Resume:
Donna Gibson
Chicago, IL 60649
Phone: 331-***-****
Cell: 773-***-****
E-Mail: *************@*****.***
Professional Summary
Qualified Corporate Travel Agent with 25 years working for a both large and small organizations, delivering high quality customer service.
Skills
Apollo
Sabre
Worldspan
Amadeus
BABS
Microsoft Word
Microsoft Excel
Advanced interpersonal skills
Relationship/team building
Commitment to quality and service
Strong communication skills
Staff collaboration
Commitment to customer satisfaction
Commitment to attendance
Commitment to customer retention
Advanced training for International rate calculation
Work History
March 2006 to April 2008
American Express Rolling Meadows, Il
Travel Consultant I
Booked air, car, hotel, and train reservations for both domestic and international travel. Also calculated international tariffs for some itineraries. Made sure to utilize company preferences for air, car, and hotels.
GDS-Sabre
May 2004 to March 2006
Carlson Travel Schaumburg, Il
Corporate Travel Counselor
Booked air, car, hotel, and train reservations for both domestic and international travel, as well as individual and group travel. Made sure to utilize all account preferences for air car and hotels. Also did fare calculations for international itineraries,
GDS-Apollo
June 2002 to March 2003
Carlson Travel Downers Grove
Corporate Travel Counselor
Booked air, car, hotel, and train reservations for both domestic and international travel. Made sure to utilize account preferences for air, car, and hotels.
GDS- Worldspan Sabre
March 2002 to June 2002
AT&T Arlington Heights, Il
Customer Service and Sales
Answer customer concerns and questions concerning their bills. Also sales of AT&T products and services.
November 1999 to August 2001
American Express Norcross Ga.
Travel Counselor I
Achieved high customer satisfaction for traveling to certain group events. Had to be on hand in case there were any issues regarding changes, exchanges, etc.
Successfully initiated and implemented script writing program which resulted in being able to more easily book international reservations for large groups of people arriving from multiple countries for travel to a conference in the US.
GDS-Sabre Apollo
February 1998 to November 1999
American Express Irving, Tx
Travel Consultant II
Achieved high customer satisfaction for going above and beyond for booking a clients vacation for him and his family to meet in Europe.
GDS-Sabre
August 1996 to December 1997
Temps We R Chicago Il
Travel Agent
Worked at various travel agencies on a temporary basis booking air car hotel and train reservations for both domestic and International travel
GDS-Sabre Apollo Worldspan
March 1995 to April 1996
Travel Guide Chicago Il
Account Manager
Successfully initiated and implemented home office which resulted in being able to handle any emergencies that came up for client which was Amtrak. Anytime there was a problem with passengers, or irregular train operations, and would book air reservations to fly the passengers to next downline train stop to board continuation of their journey.
GDS-Apollo
July 1993 to February 1995
Iberia Airlines of Spain Rosemont Il
Reservation Sales Agent
Booked air and tour reservations, answered customer questions regarding fares flight times required documents, baggage etc.
Also worked as rate Agent
GDS-Amadeus
February 1991 to March 1993
Southwest Airlines Chicago Il
Reservation Sales Agent
Book air and car reservations. Answer customer questions regarding fares, exchanges refunds, baggage flight times etc
GDS-Sabre
September 1989 to March 1991
British Airwys Chicago Il
Reservation Sales Agent
Booked air and tour reservations answered customer questions regarding fares, flight times, baggage, country entry requirements etc. Also took advanced fare calculation classes
GDS-BABS
August 1986 to July 1989
Midway Airlines Chicago Il
Reservationist-Gate Agent-Gate Control Coordinator
Started out as a Reservation agent booking air reservations and answering customer questions regarding fares, flights and baggage. Was promoted to Reservation Control Coordinator where responsibilities included handling unhappy customers, training for new agents, and assisting reservation agents with any computer issues.
Transferred to airport operations where I worked on the ramp loading aircraft, and marshaling in the aircraft. Moved inside to work as a Gate Agent where responsibilities included checking passengers in for flights, issuing boarding passes and seat assignments and ticket changes. Promoted to Gate Control Coordinator where responsibilities included making sure each gate was staffed properly with the correct number of agents, and also handling gate changes where appropriate, and handling vacation and days off.
Successfully initiated and implemented trade program which resulted in agents being able to take unscheduled time off without penalty, while still making sure there was adequate staffing available for operations.
January 1986 to June 1986
American Airlines Chicago IL
Ticket Agent
Booked reservations, issued tickets checked luggage and answered customer questions regarding fares and flight operations and issue boarding passes.
GDS-Sabre
November 1983 to December 1985
Aarco Travel Chicago Il
Travel Agent
Book air car hotel train and tour reservations for vacationing and corporate travelers. answering customer questions regarding fares, baggage, international entry requirements. Process exchanges refunds and issue tickets.
Education
1983 Chicago State University Chicago Il,
Associate of Arts History-Major Political Science-Minor
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