Customer Service Sales

**** *. ******* *******, ******** ***** Valerie Urso 773-***-**** ******@*****.***

EMPLOYMENT HISTORY

HMSHost – Chicago, Illinois (O’Hare) February 2018 – Present

Operations Sales Manager

Manages over 40 employees at 3 restaurants in O’Hare International Airport; Summer House, Connect Bar, Wicker Park Sushi – oversee scheduling, delegate day to day/ weekly responsibilities to staff, open and close establishments, supervise staff/ handle reviews

Maintains a working knowledge of all applicable brand standards, equipment and Wholesale Cost Benefit Agreements

Maintain temperature controls for all food products and must be at NSF, Unison and meet The Health Department standards

Continually educated on sanitary, safety, and health standards

Prepares daily orders, ensures units are stocked with appropriate levels of product and coaches on order procedures

Conducts and ensures all associates receive basic sales skills and customer service training to perform their jobs

Assists in developing and implementing marketing campaigns and ininitiatives to increase revenue

Hakkasan Group – Las Vegas, Nevada May 2016 – February 2018

VIP Sales

Recognized by management for consistently being outgoing, providing extensive product knowledge, and superior customer service

Averaged monthly sales of $96,000 per month

Routinely passed sales quotas of $2500 on a daily basis

Worked in business development and account management of high-end clientele in a highly- structured sales culture

Attended frequent seminars in order to enhance product knowledge to increase revenue

Regularly utilized suggested selling techniques to increase sales and introduce new promotional items

Anticipated customers needs to push beneficial products that aligned therefore creating customer delight

BDG Hospitality July 2013 - May 2016

Floor Service Manager

Worked with senior management to lead a team of sales associates responsible for the service and growth of the companies high-end clientele through the establishment of relationships and various networking initiatives

Generated new leads through marketing techniques that attracted business executives across various industries

Attended various networking events to drive sales by leveraging strong interpersonal communication skills

Developed meaningful experience in establishing relationships with prospects through digital outreach and social media

Managed and trained sales associates to work within a high paced environment with multiple table turns while still insuring customer satisfaction and optimal customer service

EDUCATION HISTORY

Northeastern Illinois University – Chicago, Illinois May 2009

Communications, Bachelor’s Degree

SKILLS

Microsoft Office – Word, PowerPoint, Excel, Outlook

Relationship Management, High-End Client Services, VIP Relations, Event Planning, party Services, Purchasing/Organizing/ Vendor Management, Trade shows (Vegas Gambling Services)

Plexus Worldwide June 2017 - Present

Marketing Brand Ambassador

Increased awareness of brand portfolio in the Las Vegas and Chicago market

Educated and sold multiple wellness products for nutritional, weight management and personal care

Engaged customers in networking activities and program/event execution and also by living the plexus brand

Supported brand and marketing incentives

Collaborated with Senior Managers and Field Marketing Team to build community relationships and growth of the company

Drove sales through presentation and training

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