Customer Service Representative
Resume:
James C. Dela Rosa
Killeen, TX 76542
Phone: 254-***-**** (H), 254-***-****(C)
**********@*****.***
WORK EXPERIENCE
DEFENSE COMMISSARY AGENCY, Clear Creek Commissary, Ft. Hood, TX JUNE 2018 - PRESENT
Meat Cutting Worker
• Wrap, tray, stock and price both cut and bulk meat
• Palletize, grind ground beef and pork
• Customer service and cleaning the department
• Receive, prepare, and fill customer orders
• Worked closely with meat cutters, observed and been taught the techniques
& procedures associated with the position
• In this department and the produce department my managers have trusted me to open and close the departments by myself
• I am confident that I have the knowledge and ability to perform the tasks required to the highest level
DECEMBER 2017 – JUNE 2018
Sales Store Checker
• Operate an electronic checkout system, makes change and verifies change fund and amount of currency received during an assigned shift.
• Manage change machines ensuring proper amounts of cash and coins are available.
• Assist customers by answering questions concerning prices, identification and location of items.
• Count cash and negotiable instruments and prepares an accountability report.
• Manage the self-check-out registers assisting customers in the correct processing of their purchases.
• Change register tape and clears routine equipment and scanning jams on registers.
SAM’S CLUB, Killeen, TX
SEPTEMBER 2017 – PRESENT
Meat Department Associate
• Sharpen and adjust knives and cutting equipment
• Receive, inspect, and store meat upon delivery
• Cut, debone, or grind pieces of meat
DELA ROSA, James C.
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• Weigh, wrap, and display meat or meat products
• Cut or prepare meats to specification or customers’ orders
• Store meats in refrigerators or freezers at the required temperature
• Clean equipment and work areas to maintain health and sanitation standards DEFENSE COMMISSARY AGENCY (DeCA), Orote, GU
DECEMBER 2013-MAY 2017
Materials Handler, Central Distribution Center (CDC)
• Counts, weighs or measures incoming or outgoing items to compare identifying information and variety against bills of lading, invoices, orders or other records; examines incoming shipments for damage or shortages and corresponds with shipper to rectify; completes paperwork or forms required for documentation.
• Determines method of shipment utilizing knowledge of shipping procedures, routes and rates; prepares materials for shipping by weighing, packaging and stamping; prepares necessary shipping forms such as bills of lading.
• Provides on the job training to lower level employees and resolves problems utilizing knowledge of shipping/receiving/stock operations.
• Operates material handling equipment such as forklifts, pallet jacks, hand trucks or dollies to move stock or reorganize storage.
• Participates in routing, counting and inspecting items while loading and unloading trucks; delivers and returns items.
• Transports items, supplies and secures cargo properly and safely with weight evenly distributed.
• Performs vehicle inspection as required by Federal and State Law; ensures proper documentation and package marking with appropriate placards when moving hazardous materials.
• Participates in ordering or purchasing standard stock items, such as recommending additions or deletions to standard stock items or ordering replenishment within established procedures and limits.
• Utilizes computerized or automated systems to accomplish tasks.
• Knowledgeable of automated or computerized system operation.
• Knowledgeable of record keeping practices.
• Knowledgeable of safety practices.
• Skilled in lifting heavy packages and objects.
• Skilled in operating forklift or other materials handling equipment.
• Skilled in operating large vehicles in tight and congested areas.
• Skilled in both verbal and written communication. DEFENSE COMMISSARY AGENCY (DeCA), Orote, GU
JANUARY 2010-NOVEMBER 2013
Meat Cutter Worker, Meat Department
• Wrap, tray, stock and price both cut and bulk meat DELA ROSA, James C.
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• Palletize, grind ground beef and pork
• Customer service and cleaning the department
• Receive, prepare, and fill customer orders
• Worked closely with meat cutters, observed and been taught the techniques
& procedures associated with the position
• In this department and the produce department my managers have trusted me to open and close the departments by myself
• I am confident that I have the knowledge and ability to perform the tasks required to the highest level
Job related training includes the following:
-Safety Procedures,
-Facility/Work Areas, -Equipment, -Lifting,
-Sanitation Standards,
-Security Procedures,
-Storing/Rotating Meat Products,
-Position Products in Cooler,
-Retrieve Products from Cooler for Processing,
-Processing Items for Resale,
-Tray, Wrap, or Seal Meat,
-Manually,
-Using Automatic Wrapping Machines,
-Operate Pricing Machines,
-Stock Display Cases,
-Ensure Adequate Selection,
-Rotate Display Items.
-Storing/Rotating Meat Products,
-Verify/Record Storage Area Temperature,
-Dispose of Condemned Products,
-Processing Items for Resale,
-Perform Fat Test,
-Identify Display Items to be Re-wrapped,
-Maintaining Area/Equipment,
-Conduct Department Sanitation,
-Clean/Sanitize Processing Area,
-Clean/Sanitize Display Areas,
-Dispose of Meat Scraps/Bones,
-Test Scales for Accuracy,
-Receive Meat Products,
-Conduct In-Check Procedures,
-Verify/Assign Call/Tally Numbers,
-Inspect Incoming Meat Products for:
-Identity/Quality.
DEFENSE COMMISSARY AGENCY (DeCA), Orote, GU
FEBRUARY 2009-JANUARY 2010
Storeworker
DELA ROSA, James C.
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• Perform a variety of tasks such as price marking, shelf-stock replenishment, segregating, rotating, receiving, and displaying items for sale.
• Process/price mark subsistence items and segregate damaged or unacceptable merchandise.
• Unload incoming stock, transports to warehouse storage location and stores merchandise.
• Participate in inventory of stock.
• Use cardboard baler, electric hydraulic/hand-operated pallet jacks, and/or operate a fork lift.
• Assist with maintaining adequate standards of sanitation throughout the store. And operate a cash register.
DEFENSE COMMISSARY AGENCY (DeCA), Orote, GU
SEPTEMBER 2008-FEBRUARY 2009
Sales Store Checker
• Operate electronic or scanning cash registers to identify items being purchased by commissary patrons.
• Total the amount due, accept payment, and provide receipt that shows the quantity and price of the items purchased.
• Provide customer assistance. I
• Perform related clerical duties, and provide assistance to other workers, such as stocking merchandise. While on on-the-job training in the meat department, I trained and learned the proper use and care of tools and equipment also learned how to prepare various cuts of meat. I learned to weigh, wrap, and label the cuts of meat and arrange them in refrigerated cases for display.
• Learned to prepare special cuts to fill unique orders by customers.
• Learned to cut meat into steaks and chops, shape and tie roasts, and grind beef for sale.
• Learned the prevention of viral and bacterial infections in the meat department work area by keeping it clean and sanitary. KLOPPENBERG dba “Turtle Tours”
July 2008-September 2008
Tour Bus Driver
• Pick up and drop off passengers at bus stops, stations at regularly scheduled locations, all according to strict time schedules
• Operate vehicles safely, sometimes in heavy traffic
• Drive a range of vehicles from 15-passenger buses to 60-foot articulated buses that can carry more than 100 passengers
• Prepare trip reports and report to dispatch
• Keep vehicles in good condition; check tires, brakes, windshield wipers, lights, oil, fuel, and water supply before beginning routes DELA ROSA, James C.
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• Act as customer service representative, tour guide, program director, and safety guide
PACIFIC TECHNICAL SERVICES, GUAM (PTSG)
NOVEMBER 2006-MAY 2008
Parts/Service Manager
• Supervise 6 personnel on a daily basis
• Advising customers on stock and parts for their machinery
• Loading information into the computer with traders and suppliers
• Performs full range of radio and telephone duties during 24-hour operations
• Receives and validates request and ensures parts/services are provided in the economical manner
• Reviews pending requests to consolidate calls
• Ensures scheduled services remain on time
• Schedule and dispatch workers, equipment, or services
• Maintain information on each call, and then prepare a detailed report on all activities occurring during the shift
• Handles all dispatching calls
• Strong and effective customer service when dealing with customers
• Compile and record production data from such documents as customer orders, work tickets, product specifications, and individual worker production sheets
• Compiles list of available parts
• Compare records and reports on volume of production, consumption of material, quality control, and other aspects of production Write production reports based on data compiled, tabulated and computed, following prescribed formats
• Administration duties as required
DEL-JEN INT’L-Transportation Department
June 2004-September 2006
Dispatcher/Driver
TREND WESTERN, LLC-Transportation Department
March 2004-June 2004
Dispatcher/Driver
• Performs full range of radio and telephone duties during 24-hour operations.
• Receives and validates request and ensures transportation services are provided in the economical manner.
• Reviews pending requests to consolidate calls.
• Ensures scheduled services remain on time.
• Provides all forms of ground transportation services to personnel on official duty, ensuring all requirements are satisfied under a 10-minute response time.
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• Maintains current status of vehicle operations fleet, and records each dispatch using Dispatch Automated Fleet Information System (DAFIS).
• Operates various types of vehicles to include: sedans, buses, forklifts, and other assigned vehicles.
• Manages the operation of vehicles ranging form sedans to tractor/trailer combinations.
• Performs duties to include: operator care, vehicle cleaning, and reporting vehicle discrepancies to Vehicle Maintenance.
• Performs duty as Controller for command and control response actions to all emergency, contingency plans and scenarios.
• Strong and effective customer service when dealing with customers.
• Knowledgeable of computer operations and administrative procedures.
• Able to read and comprehend Air Force regulations. PACIFIC SECURITY ALARM
September 2003-March 2004
Dispatcher
• Schedule and dispatch workers, equipment, or service vehicles.
• Keep records, logs, and schedules of the calls received, the transportation vehicles monitored and controlled, and the actions taken.
• Maintain information on each call, and then prepare a detailed report on all activities occurring during the shift.
• Handles all dispatching calls to the stations and patrol supervisors.
• Receive incoming calls and deals with the clients
• Hourly checks with stations.
• Issue incident report numbers as needed.
• Find relievers for stations when call off occur.
• When needed call upon Guam Police Department for assistance. RAYTHEON TECHNICAL SERVICES, GUAM (RTSG)–Transportation Division
March 2002–June 2003
Production Control Clerk
• Strong and effective customer service when dealing with customers.
• Compare records and reports on volume of production, consumption of material, quality control, and other aspects of production.
• Perform any combination of the following duties: Compile and record production data from such documents as customer orders, work tickets, product specifications, and individual worker production sheets.
• Follow prescribed recording procedures and use typewriter and other devices.
• Calculate factor types and quantities of items produced, materials used, amount of scrap, frequency of defects, and worker and department production rates, using adding machine or calculator.
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• Write production reports based on data compiled, tabulated and computed, following prescribed formats.
• Maintain files of documents used, prepared, and compiled from customer orders and other specifications, detailed production sheets or work tickets for use by production workers as guides in assembly or manufacture of products.
• Prepares written work schedules based on established guidelines and priorities.
• Compile material inventories, record and prepare requisitions for procurement of materials and supplies.
• Charts production, using chart, graph, or pegboard, based on statistics compiled for reference by production and management personnel.
• Sort and distribute work tickets or material to workers.
• May compute wages from employee time cards and post wage data on records used for preparation of payroll.
RAYTHEON TECHNICAL SERVICES, GUAM (RTSG)–Transportation Division
April 2001–March 2002
Dispatcher, Motor Vehicle/Lead
• Assigns motor vehicles and drivers for conveyance of freight or passengers.
• Compiles list of available vehicles.
• Assigns vehicles according to factors, such as length and purpose of trip, freight or passenger requirements and preference of user.
• Issues keys, record sheets, and credential to drivers.
• Records departure, destination, cargo, and expected time of return.
• Investigates overdue vehicles.
• Confer with customers to expedite or locate missing, misrouted, delayed or damaged merchandise.
• Maintain record of mileage, fuel used, repairs made and other expenses.
• Establish service or delivery routes.
• Supervise loading and unloading.
• Issue equipment to drivers, such as handtrucks, dollies, and blankets.
• Direct activities of drivers, using two-way radio.
• Assign helpers to drivers.
• Work at vehicle distribution center and assign vehicles to customer agencies. RAYTHEON TECHNICAL SERVICES, GUAM (RTSG)–Transportation Division
April 2000–April 2001
General Clerk II
• Serve as a receptionist.
• Provide general information.
• Answer and screen telephone calls.
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• Maintain operating files, records, and logs.
• Radio operator.
• Receive, sort, and distribute mail.
EDUCATION
June 1984
Rochville University, Rochville, MD
ADWARDS
NOVEMBER 2002 Employee of the Month.
MARCH 2002 Achievement award for assistance with TYPOON CHATAAN.
MARCH 2001 Employee of the Month.
2000.2001 Volunteer Firefighter at Naval Hospital Fire Department w/ Capt. BA Cruz
CPR and First Aid Certified w/ Red Cross
Current License(s):
A-Operator
B-Chauffers
D-Bus
Forklift 4K-20K
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