Customer Service/ Retail/ Cashier

Profile

A dedicated manager with strong work ethic's and the ability to build lasting client

relationships. Experienced in operation management, sales management, budget development, staffing, and cost control. Adapt to communicating efficiently with customers, vendors, and staff. Able to motivate employees to perform at their maximum potential. Exceptional organizational and planning skills; adaptable; enjoy new challenges. Experience

MANAGER / HOMEMAKER, HOMECARE INC, CHICAGO ILLINOIS 2011 TO 2016 Accountable for budgeting, cost control, payroll, General accounting, and full profit and loss. Develop marketing campaigns to increase the clientele and visibility of the organization. Analyze market demographics, defined the target market, determined advertising placement. Created new businesses with community involvement and active public relations programs. Performed home management tasks, communicated and fixed unsafe conditions to ensure safety of clients. Escorted clients to various appointments and assisted with daily needs. Calculated funds to be used on a monthly basis for each individual client. Implemented and improved rules and guidelines for the team to ensure a better business.

SUPERVISOR / BARISTA, STARBUCKS COFFEE, CHICAGO ILLINOIS 2006 TO 2011 Successfully supervised a corporate restaurant increase in retail sales by 100% through exceptional customer service, quality product, and core values. Continuously received 4 stars on customer satisfaction ratings. Won several top selling barista awards in the area of retail product. Maintain expenses below budget due to accurate planning, waste reduction, purchasing, and cost effective operating procedures. Recruit it hired supervised schedule and motivated a staff of 30 or more employees. Trained staff to enhance customer service experience and to increase sales by suggestive selling. Investigated and resolved food and beverage quality and service complaints, ensuring quality customer service and repeated business. Monitored and reviewed store performance on a daily weekly and monthly basis. Maximized sales through effective merchandising and marketing. Lead, drove energized and motivated team to perform and exceptional level. Ensured the store operated effectively and efficiently in all operational areas. Education

Suncheka Henderson

773-***-**** ************@*****.*** 2575 Jackson Street Apt 1 Dubuque, Iowa 52001 Dillard University, New Orleans, Louisiana Bachelors of Science in Natural Sciences

-2006

Skills

Blueprint reading, C++, CADCAM, conflict management, dream weaver, Internet knowledgeable, Java-based, Oracle database, retail sales, sales management, SQL, 10 key, training efficient, UNIX programming, Visual basic, Microsoft windows, Adobe, home management, marketing, merchandising, customer service, accounting, sales data base, public speaking

References

available upon request

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