Shanna Shorts

Providence, RI *****

ac6jiu@r.postjobfree.com

401-***-****

Work Experience

Housekeeper

Fatima Hospital - North Providence, RI

May 2016 to June 2018

routinely clean patient rooms, nursing units, surgical areas, administrative offices, laboratory areas, waiting areas and public restrooms, as well as launder all hospital linen. Using various cleaning chemicals and disinfectants, housekeepers wipe equipment, clean furniture, polish floors and vacuum carpets. They make beds, empty trash and restock medical supplies. Housekeepers also collect dirty laundry from all patient areas and distribute the clean linen and hospital gowns back to the appropriate floors.

Housekeeper

Courtyard Marriott - Providence, RI

2015 to 2016

Ensured each and every customer was served as VIP by providing detailed information, resolving complaints,

following through on specific requests and putting smiles on their faces

* Request maintenance orders to fix non-working equipment or address damage

* Removed debris from outside hotel and informed management of any damage or problems found to hotel

Housekeeper

2000 to 2016

Housekeeper

Ideal Contractors and Cleaning - Providence, RI

2004 to 2015

Completed required daily reports

* Established and maintained clean and comfortable "home" environments by performing cleaning duties

including vacuuming cleaning all indoor window surfaces, dusting, sanitizing bathrooms and replenishing

Housekeeping management

Burkshire Nursing Home - Providence, RI

2000 to 2004

Providence, RI 2000 - 2004

* Provided VIP service to every customer and delivered specific customized service

* Received room assignments, priority room requests, keys and supplies from Housekeeping management

* Reviewed list for any special requests

* Cleaned and stocked current and new guest rooms with appropriate supplies in accordance with policies,

procedures and brand standards

* Changed linens and towels, made beds, cleaned bathrooms, vacuumed, mopped, dusted, washed windows,

mirrors and walls, removed trash, placed amenities

* Responded to and resolved housekeeping requests and complaints by guests

* Reported all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards to manager

* Consistently followed attendance and uniform policies

* Oversaw hotel common area and addressed cleaning issues

* Met every guest with smile and friendly greeting in fast paced environment

* Checked rooms to verify vacancies post checkout

* Completed required daily reports

* Returned vacant rooms to occupant ready status including deep cleaning

* Emptied and cleaned waste receptacles

Teacher Assistant

YMCA - Providence, RI

March 1999 to December 1999

Assisting teachers in developing childcare programs to motivate mental and physical growth in children

Feeding meals to children and ensuring their hygiene Recognizing children's needs and providing them comfortable environment Taking safety precaution for children when they are studying, playing, and eating Encouraging and teaching children in developing social and academic skills Offering help to children and teaching staff when needed Education

High School Diploma

Hope High School - Providence, RI

1994 to 1997

Skills

Housekeeping Supervisor, Janitorial, Houskeeping, Hospital Additional Information

SUMMARY OF SKILLS AND QUALIFICATIONS

* Extensive experience in housekeeping

* Passion for providing attentive, responsive customer service

* Dedicated to customer satisfaction by going above and beyond

* Dependable and prompt, strictly adhere to attendance and uniform policies

* Honest, background free of incidence

* Able to lift, bend, stoop, bend

* Full time or part time availability

* Able to work under pressure while meeting deadlines

* Multitasker, enjoy working independently to meet goals

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