JANICE PITTS

**** ***** ****, ************, ** **138 H: 757-***-**** C: 757-***-**** ac6jio@r.postjobfree.com Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Skilled in call center operations

Strong organizational skills

Courteous demeanor

Exceptional communication skills

High customer service standards

Multi-line phone operation proficiency

Adheres to customer service procedures

Committed to maintaining data integrity

Quick learner

Strong client relations

Customer Service Representative, 12/2016 to 11/2017 Independence Blue Cross – Philadelphia, PA

Built customer loyalty by placing follow-up calls for customers who reported product issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Referred unresolved customer grievances to designated departments for further investigation. Provided accurate and appropriate information in response to customer inquiries. Preffered Customer Service Representative, 09/2015 to 11/2016 Expert Global Solutions – Newport News, VA

Effectively managed a high-volume of inbound and outbound customer calls. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Front Desk Receptionist, 09/2013 to 08/2015

Seven Unisex Salon – Philadelphia, PA

Managed office supplies, vendors, organization and upkeep. Maintained the front desk and reception area in a neat and organized fashion. Coordinated all aspects of guest services, including supply monitoring and facility maintenance. Checked members and guests in promptly for their appointments. Called clients to confirm upcoming appointments.

Community Service Specialist Assistant, 06/2009 to 12/2011 Community Social Services – Darby PA

Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs. Identified maintenance and safety issues at program facilities and coordinated repairs. Maintained up-to-date and accurate program files and records. Publicized community services to maintain positive public relations with community members. Member Services Representative, 03/2007 to 10/2009 Health Partners Plans Inc – Philadelphia, PA

Demonstrated mastery of customer service call script within specified timeframes. Gathered and verified all required customer information for tracking purposes. Mastery of customer service management systems and databases. Developed effective relationships with all call center departments through clear communication. Managed high call volume with tact and professionalism. Associate of Arts: Elementary Education, 2015

University of Phoenix - Phoenix, AZ

Diploma: Medical Assistant, 2003

Delaware Valley Academy of Medical and Dental Associates - Philadelphia, PA PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION