Customer Service Administrative Assistant

TERESA C. BRYANT 678-***-****

**** ******** *****, ********, **. 30058 *******.******@*****.***

Professional Profile

Experienced customer service professional with over ten years of experience looking to apply education, an extensive background in processing incoming calls, evaluating the needs of the consumer, and troubleshooting errors with a company that’s seeking driven team players that provide five-star customer care for numerous lines of business.

Analytical

Adaptable

Able to Build Relationships

Loyal and Discreet

Flexible

Fast Learner

Expert Listener

Organizational Skills

Time Management

Responsible

Able to Operate Under Pressure

Efficient

Detail-oriented

Mathematics

Computer and Internet Skills

Written and Verbal Communication

Multi-tasking

Knowledge of Claim Filing Procedures

Professional Accomplishments

REAL ESTATE ADMINISTRATIVE ASSISTANT/TELECOMUTE

05/2017-CURRENT TOWER MANAGEMENT GROUP (TELECOMUTE), BRONX, NY.

Assist broker with clerical support.

Coordinate and schedule meetings.

Confirm LINC and Section 8 inspection appointments.

Prepare forms and other documents related to leasing renewals, and evictions

Manage contact database.

TRAINER/RETENTION

10/2016-04/2017 NEXXLINX (TIME WARNER CABLE), DULUTH, GA.

Contributed to the retention department achieving a 95% score in quality.

Implemented an effective coaching structure to help staff reach full sales potential and meet all goals.

Maintained accurate management reports and assisted with day to day operations.

HOME AUTOMATION & SECURITY REPRESENTATIVE

08/2012-1/2014 AT&T DIGITAL LIFE, PEACHTREE CORNERS, GA.

Handled 80% of all incoming calls within 30 seconds.

Demonstrated superior customer service and empathy when responding to customer inquiries.

Researched all customer inquiries, prioritizing loss of life and significant property loss situations.

Collaborated with Police, Fire, and Medical agencies to verify jurisdiction.

MEDICAL LEAVE OF ABSENCE

10/2010-05/2012

CUSTOMER REPRESENTATIVE II

08/2005-09/2010 COMCAST, DECATUR, GA.

Proficiently handled 150+ customer interactions per day which entailed troubleshooting services and billing issues, as well as escalations.

Swiftly identified, analyzed and interpreted customers’ needs through specialized consultation, and offered suitable solutions via education and recommendation.

Managed customer records, processed payments, and created field work orders while maintaining a production rate averaging over 3.74%

Provided base/advanced level technical support to customers, and educated clients on the various troubleshooting techniques.

Previous Experience

RECEPTIOMIST MEDICAL CENTER ATLANTA, GA. 04/2004-08/2005

CNA/TRAINER

WESTMINSTER HOME ATLANTA,GA.

08/1999-03/2004

PRESCHOOL TEACHER

PREMIER DAYCARE ATLANTA,GA.

09/1995-06/1999

CNA

JOHNSON HOME CARE ATLANTA, GA.

07/1993-09/1995

CNA

JEWISH HOMES ATLANTA, GA.

05/1992-06/1993

PARAPROFESSIONAL

GARY SCHOOL CITY GARY,IN.

04/87-03/1992

Education

ASHFORD UNIVERSITY, SAN DIEGO, CA.

Bachelors of Art in Health & Human Services

Masters of Art in Healthcare Administration

Masters of Art in Teaching & Learning with Technology

References

References are available upon request.

Contact this candidate