Administrative Assistant

LORI A. DOERR

***** ******** **. *******, ***** *7377 Phone: 346-***-****, 832-***-****

*********@*****.***

ADMINISTRATIVE ASSISTANT

Dynamic, qualified and highly ethical Administrative Assistant and with extensive experience providing key support to staff members, customers and stakeholders.

Expert in analyzing data, resolving problems and providing superb customer service to personnel; experienced in writing comprehensive reports and creating compelling presentations.

Experienced in developing process improvements that streamline workflow, coordinating schedules, maintaining the office/appointment calendar, and keeping inventory records.

Able to perform administrative support work including managing projects, drafting memos, correspondence, sending messages, answering phone calls and providing additional office support as required.

Excellent leadership, communication and interpersonal skills; ability to build rapport with key stakeholders and succeed in high-pressure, challenging and deadline-driven environments.

CORE STRENGTHS

Exceptional Customer Service

Human Resource Functions

Inventory

All Microsoft Applications

Cash Handling, Cash Register

College Level Math, Reading, Writing

Meetings and Travel Coordination

Office Management

Benefits Management

Accounts Payable and Receivable

Calendar/Schedule Management

Team Oriented, Training

Reception/Superior Phone Etiquette

Client/Customer Resolutions

PROFESSIONAL EXPERIENCE

WALGREENS, TOMBALL, TX JAN 2017-CURRENT

CSR, CASHIER

Direct customer service in all retail transactions.

Customer resolutions with returns, out-of-stock merchandise, etc.

Strict handling of cash, credit, and check purchases.

Overstock and inventory control in multiple departments.

Training of new personnel.

Successful passage of state audits. TBAC Certified

HUNINGTON PROPERTIES, INC, HOUSTON, TX AUG 2015-NOV 2015

LICENSED ASSISTANT PROPERTY MANAGER

Cultivate and enhance tenant and vendor communications & relations via the phone, Internet, email, and fax.

Organize and prepare lease modifications and scan new leases.

Preparation of monthly delinquency and HOA Violation letters.

Maintain and update the company’s comprehensive internet-based accounting database.

Collection calls, rents, and lock-outs per Landlord request.

CONNECT REALTY, THE WOODLANDS, TX APR 2000-CURRENT

LICENSED REAL ESTATE AGENT

Attained a Real Estate License in 2002.

Currently active in referrals only on my own time, outside of work and school, marketing, negotiations, and continued legal education and expertise.

Previous experience: Certified Nursing Assistant for the Spalding Rehabilitation Hospital, Aurora, CO Castle Rock Care Center (1999-2000); Benefits Administrative Assistant, R.M. White & Associates, Englewood, CO (1998); Office Manager, TNN Manufacturing, Houston, TX (1995-1996); Legal Receptionist/Assistant, O’Connor, Wisner, & Craig, Houston, TX (1993-1994), Various Administrative temporary and contract positions (1991-2006)

EDUCATION, LICENSES & CERTIFICATION

Distance Learning, BS Healthcare Management, Grand Canyon University, Phoenix, AZ

May 29, 2017 – Current (Expected graduation is May 2021) 4.0 GPA

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