Customer Service Sales
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lesli holland
Wed 6/6/2018, 12:27 PM
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Lesli L. Singleton
Yorktown, VA 23693
HIGHLIGHTS OF QUALIFICATIONS
* Personality traits: friendly, courteous, articulate, creative, and artistic
* Highly experienced in customer service telecommunications
* Excellent time management skills, known for completing projects ahead of schedule
* Expansive background of multicultural and diverse work environment
* Experienced with multitasking in a fast paced environment
* Extensive experience in billing and payment systems
WORK EXPERIENCE
. Supply Technician- Langley AFB Officer Club-May2014-June2018
Managed supplies for Food, Beer, and Liquor.
Monthly inventory of all Food, Beer, and Liquor.
Sole individual of government purchase card, to purchase Alcohol, Food, and supplies for both buildings.
Unloaded trucks when they arrived and placed items in their correct places.
Certified in Hazardous Materials of receiving and disposable of materials.
Accounted for materials/supplies in computer database.
* Homemaker - Aug 2009 – Sep 2013
o Unable to work for four years due to being stationed in Germany with my military husband. Lack of available jobs coupled with large crowd of unemployed spouses made any available job not cost effective due to the high cost of child care.
* Sales Associate - T-Mobile – Aug 2008 – July 2009
o Telephone and front desk reception in a high volume environment
o Opening and closing responsibilities
o Assisting customers in the purchasing of phones
o Payment transactions
* Secretary/office manager/warehouse worker - AFL Network Service – Jan 2001 – Jan 2004
o Answered telephone, took messages and directed calls as needed
o Handled a variety of customer service and administrative task
o Accounted for materials/supplies in computer database
o Disputed incorrect shipping documents/corrected inappropriate files
o Operated forklift daily; moved and stored merchandise after delivery or shipment
o Tracked material being shipped and received in computer database
o Wrapped and boxed various items for shipment to numerous companies
o Responsible for closing and locking facility at the end of the business day
* Assistant floral arranger (Temp seasonal position) – Jan – Feb 1999
o Designed and arranged various types of flowers according to customer orders
o Color coordinated balloon arrangements with mylar and latex balloons
* Sales/Representative - Raleigh Eye Care Center – 1998-1999
o Assisted customer with critical decision on choice of eye glass frames
o Ensured glasses met customer needs
o Fit and adjusted glasses to individual client’s facial structures
o Repaired damaged frames and lenses
o Manufacturing of lenses
* Waitress/Retail Sales – Zest - 1996
o Processed daily cash, debit and credit card transactions
o Created gift basket arrangements for sale with selected items throughout the store
o Answered telephone, answered customer inquiries and directed calls as needed
o Waited table, took orders and seen customer needs were met
* Retail Sales/ Wait Staff - Upper Crust - 1995
o Answered telephones, took orders for gift baskets, took reservations
o Created seasonal gift baskets along with daily gift orders
* Cashier/ Stocker - Food Lion - 1991
o Checked out customers and relieved payment for merchandise
o Assisted customers in finding various food items throughout store
Education
* Durham Technical Community College
o Major: Optician
o Minor: Business Management
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