Executive Assistant / Office Manager
Resume:
PATTY ODEGAARD
Fontana, CA *****
*************@*****.***
OBJECTIVE: Seeking a challenging position where my abilities and experience can be utilized to
benefit the company as well as myself.
EDUCATION: Woodrow Wilson H.S.
El Sereno, CA
General Education
EXPERIENCE:
09/17 – 01/18 Patient Account Representative
nThrive, El Segundo, CA
Directly contacted self-pay patients regarding payment unpaid medical bill.
Submitted claims on 1500 HCFA forms in an expedited manner. Pulled patient files for insurance requests. Utilized patient information to determine which patients received write-offs. Effectively evaluated medically indigent clients referred by contracted agencies for Medi-Cal eligibility. Completed and submitted UB-92 and CMS 1500 forms. CPT coded for hospitals, physicians, and followed up on billing submissions and denials. Kept current with insurance companies on claim status, rebilling, invoices, and Medi-Cal and Medicare issues, utilizing Meditech program. Extensive knowledge of National Government Services website used to research and determine eligibility, copayments, co-insurance, and claim status. Electronically submitted the UB-92 to initiate reimbursement, and reviewed Medicare Remittance Advices for accuracy and forwarded adjustments to the posting department. Reviewed remittance advice for adjustments and non-covered services, and evaluated for appropriateness of denial.
02/16 – 07/17 Clinical Appeals
KPC Healthcare, Inc., Santa Ana, CA
Review patient medical records and process them to insurance company or at attorney’s request. Regulatory knowledge skills as well as knowledge of payer requirements to determine why cases are denied and whether an appeal is required. Proficiently read and understand abstract information from handwritten patient medical records. Ensure compliance with HIPAA regulations, to include confidentiality, as required. Work closely with the Director to understand working processes and to assist with time management and work flow needs. Responsible for the insurance contracts electronic and hard copy. Handle medical billing and process adjustments. Also, manage all HR functions which include manage employee files, coordinate interviews, new hires, exit interviews, manage time off requests, and record keeping using the ADP system. Coordinate events and meetings.
09/10 – 08/15 Corporate Patient Finance Service Director
Prime Healthcare Management, Inc., Ontario, CA
Assist the Vice President of Health Plan Operations and Vice President of Patient Finance with projects. Manage and maintain Vice President’s schedules, appointments, and travel arrangements. Coordinate meetings and events. Handle all aspects of building needs that include the managing of a maintenance crew and janitorial crew. Supervise and coach office managers on a bi-weekly basis. Process all expense reports for management. Meet and greet with vendors and clients. Process monthly reports and create binders for the directors of each hospital facility. Prepare and edit correspondence, communication, presentations, and other documents. Manage and audit the hospital agreements. Maintain the hospital’s contracts, credentials and maintain licenses up to date. Handled medical billing. Manage a staff of eight-five employees. Conduct orientation of new employees to the organization. Handled personnel issues, recruitment, transfers, time-keeping into the JB Dev system, discipline, hire, interview, exit interviews, and counsel employees. Assist in developing policies and procedures regarding employee matters. Maintain employee files records in an up-to-date manner by handling changes in employee status and/or data promptly and accurately. Track and record all employee requests for time off. Research, gather, and analyze data to prepare reports and documents.
05/08 – 08/10 Office Manager/Executive Assistant
Brave Brands, Fontana, CA
Assist the President and Vice President with their calendars, travel arrangements, and schedule meetings. Duties are client account management, answer phones, schedule online web conferences, remote login to companies VPN. Manage project deliverables and assets. Handle accounts payables and receivables, payroll, invoicing, billing, monthly/quarterly accounting and project reports using Quickbooks. Process expense reports. Also, clerical duties such as filing, faxing, and collecting & distribute mail.
04/04 – 07/04 Administrative Assistant
Woodard Furniture, Ontario, CA
Assisted human resources department and accounting department. Input payroll into ADP program, type offer letters, processed new hires and their orientations, maintained personnel files, assisted with disciplinary actions, processed terminations and keep track of vacation and time clock issues. Processed accounts payables, accounts receivables, budgets, helped with month end projects and reports. Planned company events. Also, relieved receptionist with answering phone calls, directing calls, take messages, greet visitors, print employee & visitor badges, ordered & take inventory of office supplies, handled Fed Ex, UPS, and mail distribution.
06/00 – 11/03 Office Manager
Integrated Environmental Systems, Wilmington, CA
Assist the President, Vice President, and General Manager with projects, screen phone calls, schedule travel and meeting arrangements. Responsibilities include administering customer orders between Sales, Service and Operations. Prepare order entry packages, ensuring compliance with company booking policies; expedite equipment deliveries; negotiate prices, contracts, and issue purchase orders. Assist USDA and customs with documentation overseas. Process contracts, scheduling, submittals, customer contact, site visits and establish and maintain vendor relations. Handle credit, collections, invoicing, billing, accounts receivables and accounts payable. Manage customer service department and administrative staff. Prepare all month end reports and expense reports for General Manager, Vice President and President also, schedule itineraries for travel, hotel, and rental car accommodations. GL posting, budgets, and bank reconciliation. Manage and process weekly vendor check runs. Plan and organize company events. Also, responsible for inputting payroll, employee attendance records, timesheets, and personnel matters. Coordinate company seminars, employee training programs, and organized company picnics and Christmas parties.
08/93 – 05/00 Operations Manager
IDM Properties, World Trade Center, Long Beach, CA
Managed engineering, security, janitorial crew and administration department. Managing activity functions for the building and the tenants. Assist Property Managers and the owner in scheduling appointments, meetings and travel arrangements. Assist new tenants with the contractors, their move in, and signage. Also, tenants leaving the building assist them with moving out and finalizing paperwork. Handled monthly, weekly reports, budgets, input leases and contracts, invoicing, accounts payables, budgets, general ledger, customer service, and schedule events. Provide administrative support to Human Resources. Planned company and building events. Answer busy phones, typing, faxing, sort mail, and perform various office duties.
07/87 – 08/93 Office Manager/Executive Assistant
Fairchild Communications, World Trade Ctr, Long Beach, CA
Assist the General Manager, District Manager and the Sales Department with projects, screening phone calls, schedule travel and meeting arrangements. Managing the front office, greeting customers, in charge of check requisitions and purchase orders, matching invoices, accounts payables and accounts receivables. Duties involve administering customer service department, data entry, and entering orders. I am also responsible for billing department, posting payments, proofreading invoices, assist the Human Resources Department in inputting and calculating timesheets, new employee orientation, exit orientation, input payroll, and company training. Perform various duties in clerical work, sort and distribute mail.
SKILLS: Bilingual in both English and Spanish. I have extensive customer service abilities and office
skills. Computer skills with Mac OSX, Windows 2000, Windows 97/98, Lotus, Excel, Access, Outlook, WordPerfect, Microsoft Word, PowerPoint, Internet, AS400, JD Edwards System, ADP Payroll, JB DEV, PeopleSoft, Quickbooks, and type 65 wpm. I have management and leadership experience. Able to work well under pressure, maintain confidentiality, discretion, and handle multiple priorities. I am able to take responsibilities in any area and highly flexible to assist. Dedicated, loyal, positive, and a team player.
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