IT System Administrator

Alex Meyer

LINKEDIN E-MAIL TELEPHONE

https://www.linkedin.com/in/alex-meyer-it/ *************@*****.*** 608-***-**** ABOUT ME

Results-driven IT professional; Five years of experience in Information Technology; Notable success in infrastructure, application, and web services projects; Continued focus in AWS, Azure and GCP. Experience is highlighted with repeated successful project management from conception to completion. Strong communication and interpersonal skills enable the continued delivery of high quality services. AREAS OF EXPERTISE

Project Management System Administration Testing & Troubleshooting Disaster Recovery Inter-departmental communication Identifying & Presenting Solutions Infrastructure Automation SKILLS

Platforms

AWS Azure SQL Jira Office 365 HyperV

Nutanix Windows Server Cisco AD DNS

Languages/Software

Python Powershell Microsoft DPM

SCCM Cisco ASA Salesforce.com

WORK EXPERIENCE

November 2015 – Present

SonicFoundry, Madison, WI

IT Systems Administrator

Promoted to technical role accountable for

maintaining and implementing critical

technology. Lead technician and project

managerial role responsible for many projects.

Daily work includes supporting junior team

members, responding to infrastructure outages,

planning short term and long-term

implementations. As a senior member of the IT

department, my strong interpersonal skills have

allowed me to maintain strong relationships with

department leads throughout the company.

October 2013 – November 2015

SonicFoundry, Madison, WI

Lead HelpDesk Technician

Recruited to Lead Help Desk Technician to lead

all internal service desk requests. Created

helpdesk policies and procedures to increase

efficiencies and reduce delay between ticket

creation and completion.

EDUCATION

Madison College, Madison, WI

Associates degree in Computer Systems

Administration

ACHIEVEMENTS

Project manager and technical lead in the

implementation of an internal phone system and

contact center for over 150 employees across two

office locations and multiple remote users. Contact center solution through SalesForce integration

added workflow automation. Phone system

implementation saves 15k a year for the company.

Migration of community and support website from

on-premise servers to AWS. Moving to AWS

allowed for new technologies with Auto-Scaling

and CloudWatch.

Implemented and migrated to Office 365 for email,

file server documents and group folders.

Successful and on-time rollout to over 357 users

resulting in the decommissioning of our on-

premise file server in exchange for OneDrive for

Business.

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