Customer Service Help Desk
Resume:
Patricia B. Kumar
Bolingbrook, Il 60490
***********@*****.***
Administrative professional with extensive experience in Banking, Customer Service, and Database Administration looking to utilize my expertise within an organization that offers opportunities for professional development and growth to members who demonstrate excellence.
SKILLS SUMMARY
• Able to act as a liaison between leadership, operations staff, clients and key stakeholders effortlessly establishing positive, productive partnerships
• Effectively identifies, implements, and communicates clear objectives in order to achieve positive outcomes
• Propensity to reconcile and rectify customer situations with tact and efficiency
EXPERIENCE
Preschool Teacher/Day Care Attendant October 2005 - Present
Bolingbrook Park District - Bolingbrook, IL
• Plan and schedule lessons promoting learning, following approved curricula; design and implement specialty classes; establish positive, productive partnerships through daily interaction, frequent communication and in-person meetings.
• Member of annual Week of the Young Child committee that plans, fundraises and oversees a week long series of free events for early childhood age children.
Executive Board - Communication Liaison and Fundraising Chairperson (Volunteer) September 2015 – May 2017
BPD DanceForce Parent Association - Bolingbrook, IL
• Utilize email, Mail Chimp, Sign-up Genius, Google Groups, and Facebook group page to ensure consistent, coordinated communication with clients and company officials.
• Plan annual budget and fundraising goals to ensure adequate funding of operational and organizational goals.
• Research and implement fundraising campaigns, coordinating all aspects of annual fundraisers including communication, processing and fulfillment.
• Identify and partner with community businesses for sponsorship, fundraising, donation, and program advertisement opportunities.
Database Administrator July 2000 - March 2004
Mid-America Bank - Naperville, IL
• Created Microsoft Access databases containing network inventory, purchase orders for the department and help desk jobs; backed-up, maintained and upgraded server databases holding critical banking information; administered help desk supporting for all banking databases.
ADDITIONAL EXPERIENCE
Administrative
• Provided administrative support to Regional District Manager and 6 reports with a demonstrated ability to meet demanding deadlines.
• Organized travel arrangements and itineraries.
• Maintained personnel records, typed proposals and created external correspondence for district office.
• Created and maintained customer databases and executive lists for entire district.
Processed monthly expense reports reflecting supporting documentation and budget code indexes..
Banking
• Reviewed loan applications for credit eligibility, Opened new accounts (Savings, Money Market, and IRAs) and cross-sold retail banking products.
• Reconciled daily transactions of branch office including balancing of general ledger, accounts payable, utilities and the vault cash, processed Cash Station Accounts (ATM), and performed routine data entry of savings and checking transactions and deposited accumulated checks to main branch.
• Conducted daily analysis of overdrawn drafts and prepared monthly reports for audit purposes.
• Instrumental in the implementation of Visual Basic based database to track all mortgage operations activity; responsible for training operations staff on the use of the new system
• Supervised and trained staff of 8 tellers and four closing coordinators; administered weekly teller meetings to keep abreast of policy and procedure changes.
Customer Service
• Received all incoming calls for a 25-line switchboard and manned hotline to address customer questions and concerns regarding a bank merger.
• Courteously greet customers and effectively process transactions within fast paced retail environment. • Operate cash register, scanners, and computers to itemize and total customer purchases; collect payments and make change for cash transactions.
Computer Skills
Microsoft Outlook
Microsoft Word
Microsoft Access
Microsoft Excel
MailChimp
Sign-Up Genius
Google Forms
Facebook groups
EDUCATION
Associate in Arts and Sciences John Tyler Community College - Midlothian, VA
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