Customer Service Information Technology

Darryn A. Martin

Phone: 703-***-****. E-mail: ************@*****.***

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Summary of Qualifications

Over eight (8) years of experience in purchasing, commercial, contract negotiation and supplier management environments, of which five (5) have been with the District of Columbia Public Library (DCPL). Worked with DCPL’s Department of Information Technology & Systems to negotiate a $1 million contract to upgrade the library system’s network infrastructure, as well as a $1 million contract for Internet and Wide Area Network (WAN) services for all of DCPL’s 26 neighborhood branch libraries. Manages contracts for DCPL’s elevator maintenance and repair valued at $200,000, and landscaping and grounds maintenance services, valued at $100,000.

Pre-award solicitation

Technical review and evaluation

Contract Negotiations

Contract award

Contract administration

Contract closeout and termination

Ariba & PeopleSoft Proficient

Fiscal-year procurement planning

Procurement customer service

A team player who is adept and comfortable at working with a variety of different offices and agencies, with a focus on providing excellent customer service and achieving tangible results. Exceeds expectations by providing a high level of satisfaction through accountability and quality of work. Exercises excellent organizational, written and communication skills. Professional Experience

Contracting Specialist/Procurement Analyst, District of Columbia Public Library March 2013 – Present

Worked with DCPL’s Department of Information Technology & Systems to negotiate a $1 million contract to upgrade the library system’s network infrastructure.

Worked with DCPL’s Department of Information Technology & Systems to negotiate a $1 million contract for Internet and Wide Area Network (WAN) services for all of DCPL’s 26 neighborhood branch libraries.

Manages contracts for DCPL’s elevator maintenance and repair valued at $200,000, and landscaping and grounds maintenance services, valued at $100,000.

Process automated requisitions utilizing the ARIBA Procurement Automated Support System (PASS); provide technical assistance to customers entering requisitions for supplies and services; obtains required documents to enter new vendors in the PASS system.

Review, evaluate and provide specific guidance concerning contracting policies and procedures relative to the DCPL system. Supervisory General Services Officer/Contracting Officer, American Embassy Abidjan, Cote d’Ivoire September 2008 – July 2010

Coordinated and managed projects of all units within the General Service Office (GSO).

Served as the Embassy’s Contracting Officer for the procurement and contracting of all International Cooperative Administrative Support Services (ICASS) agencies and units.

Coordinated with the Department of State’s Office of the Procurement Executive to draft, solicit and award new contracts for health and life insurance for Embassy Abidjan’s locally engaged staff.

Monitored and maintain internal controls to safeguard against waste, fraud, and mismanagement.

Coordinated with the Department of State’s Bureau of Diplomatic Security and the Office of the Procurement Executive to amend and modify Embassy Abidjan’s local guard contract.

Conducted weekly supervisor meetings with Mission leadership management as key to improved GSO Customer Service Standards.

Multilateral Watch Officer, U.S. Department of State, Nuclear Risk Reduction Center, Washington DC July 2007 – August 2008

Responsible for the exchange of arms control and security building notifications supporting over a dozen treaties and agreements involving over 50 countries via six (6) international communications networks.

Processes incoming notifications via the following communications networks: Darryn A. Martin

Phone: 703-***-****. E-mail: ************@*****.*** Page 2 of 2

o Organization for Security and Cooperation in Europe (OSCE); o Organization for the Prohibition of Chemical Weapons (OPCW);

Prepared accurate French-to-English translations of over a dozen treaty-related notifications daily.

Ensured accuracy and treaty compliance of outgoing United States Government (USG) notifications, coordinating with US military and other experts.

Project Manager – ISO 9000 Certification, U.S. Department of State, Office of Directives Management, Washington, DC July 2006 – June 2007

Researched the ISO standards and their applicability to each A/ISS/DIR program.

Consulted with each A/ISS/DIR section as well as outside contractors for ISO consulting and certification.

Convened meetings with individual section heads, the A/ISS/DIR Office Director and outside contractors on the status of ISO 9001:2000 certification process.

Ensured that A/ISS/DIR complies with Federal law and USG policies concerning ISO 9000:2000 certification. Supervisory General Services Officer/Contracting Officer, United States Embassy, Sana’a, Republic of Yemen July 2005 – April 2006

Supervised procurement, shipping motor pool, warehouse and housing operations.

Drafted the standard operating procedure (SOP) for shipping operations and revised the SOP for the procurement section.

Arranged with the Yemeni Government official clearance and transport of newly purchased official vehicles for the United States Mission to Yemen.

General Services Officer, United States Embassy, Rabat, Morocco August 2002 – August 2004

Supervised daily operations in the property management, reproduction and motor pool sections.

Arranged the motorcade for Secretary of State Colin Powell’s visit to Marrakech, Morocco in December 2003.

Led team from the GSO section to provide disaster relief and logistical support to earthquake victims in northern Morocco in December 2003.

Served as Interim Management Officer at the United States Consulate General in Casablanca, Morocco, June – July 2003. Languages

French: Professional Proficiency (Level 3/3)

o 13 years of formal study

o Served in Francophone Africa (Central

African Republic, Morocco, Cote d’Ivoire)

Arabic: Working Knowledge (Level 2/2)

o 1 year of formal training

o Served in Yemen

Technical Experience

Microsoft Windows95/98/2000/NT operating systems

Ariba & PeopleSoft

MS Office Word, PowerPoint, Excel, Access

WebPass Procurement Tracking System

Education

Masters Certificate in Contract Management, The

George Washington University (December 2016).

Master of Science, Public Policy & Management –

Carnegie Mellon University, Heinz College,

Pittsburgh, PA (May 1999)

Bachelor of Arts, International Relations – Boston University, College of Arts and Sciences, Boston,

MA (May 1996)

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