Divina de Leon, PMP, CSM, CSPO

Toronto, ON 416-***-****

https://ca.linkedin.com/in/divinedeleon0916 ac6jee@r.postjobfree.com

Senior Project Manager PMO Manager

Project Management Professional Certified Scrum Master Certified Scrum Product Owner

Possesses the commitment, initiative, drive and energy to continually improve and enhance IT and business processes.

Project management office (PMO) expertise, bringing continuous improvement and project management standards and best practices into the aspects of project lifecycle, overseeing end-to-end process for successful project delivery organization. Enforce and establish company’s standardized methodology by using dashboards and metrics. Established KPIs to achieve project quality and structure. Build rapport and good working relationships with clients and with global teams. Professional, open to change and views challenges as opportunities.

Directly manage all, including technology and business readiness deliverables, and change management activities. Team builder, encouraging, collaborating, prioritizing, delegating, and motivating teams and business partners. Experience leading complex projects with a capital budget of $5M+, involving global teams (30+) on schedule and budget, within a continuously changing, fast-paced business environment.

Core Business Competencies:

Financial Analysis/Strategy

Process Change & Improvement

Forecasting & Budgeting

Project Tracking & Reporting

Client Relations

Global Team Management

Agile & Waterfall Methodologies

Leadership

PMO/Project Governance

Collaboration /Communication

Time Management

Cultural Awareness

Professional Experience

CGI, Toronto, ON 2006 – 2017

Senior Project Manager, (Business Intelligence, Billing, Promotion Systems) 2014 – 2017

Spearheaded project planning and delivery executions, and introduced new processes, innovations and solutions to drive sophisticated processes at Bell TV. Identified opportunities and insights to business stakeholders and share innovative ideas to help resolve organization’s business challenges.

Using Scrum Framework, implemented Bell IFRS15 project, moving to ordering / contract event-based revenue reporting model to be industry compliant. The main goal is to provide a common global language for business affairs so that company accounts are understandable and comparable across the globe. Jira Confluence was used to track project activities.

Executed billing enhancements project, improving operations by boosting billing extracts applications, decreasing number of BEVA kick outs, and addressing production problems in billing systems, and performance of other extracts, such as Conso, OBE, and IPTVB.

Enhanced subscriber promotions, boosting system application, bettering related system processes to prevent potential production issues, reducing downtime while not impacting overall promo job performance.

Delivery of the Fibe Alt TV in the market allowing customers to consume live Bell TV streaming online and on mobile device (cell phone or tablet, Android), enabling client to be in competitive market of streaming services.

Delivery of Bell TV 4K self-install project, improving quality, revolutionizing customer’s experience, using 4K resolution ultra-high definition television technology.

Program Manager, Marketing Promotions, 2010 – 2014

Managed and directed implementation of new promotions and changes to existing promotions. Led cross-functional teams of 65+ onshore and offshore members to develop and deliver marketing promotion solutions.

Generated $25M in revenue to CGI, within 4 years, proposing, planning, and carrying out various projects, including enhancements, and re-structuring of system to be more cost effective to client but generating project revenue to CGI.

Divina de Leon ac6jee@r.postjobfree.com Page Two

CGI (Continued)

Redesigned and restructured subscriber promotions system by building infrastructure for configurable promotions and simplifying billing profile (SBP) database, standardizing data structure, supporting more efficient data access for promotion processing, and establishing huge cost savings for client by building new promotions at lower cost ($12K promotion vs $38K / previous promotion cost) – 60% Savings.

Introduced launch of Bell TV new hardware billing management system and Bell TV invoice redesign, improving accuracy, clarifying and simplifying residential customer invoice, order confirmation, and enforcing consistency from time of order to receipt of invoice, resulting in improved and increased customer satisfaction.

Senior Consultant: PMO Analyst / Contract and Account Manager PMO 2006 – 2010

Provided professional service in areas of contract administration and compliance, procurement, price analysis, and other business services to support projects. Understands client needs and manage client relationships and deliver on revenue objectives.

Complied with corporate policies and procedures, supporting periodic internal and external project audits. Interfaced with accounts payable, processing invoices. Confirmed each invoice processed for payment was consistent with terms, conditions, and payment provisions of valid obligation instrument. Maintained deadlines on deliverables, communicating on ongoing basis with business partners and internal clients.

Collaborated with executive level PMO defining, maintaining, and applying processes related to project process improvement and asset management. Conducted monthly project reviews, tracking overall company portfolio project health, and reporting project activities for quality, timeliness, and cost control.

*** Received 6x Applaud awards, 6x BRAVO awards, 4x CGI Impact awards, and Client Appreciation Award, in recognition of commitment to intrapreneurship, partnership, quality, and for celebrating CGI values with regards to multiple projects.

Additional Related Experience

ASPEN TECHNOLOGY, Toronto, ON / Houston, TX

Project Management Analyst, PMO Business Operations Group

Supported project management and business operations teams, in NALA and EMEA services groups, including North American and European regions.

Earned employee award for consistent committed service to client support.

Education & Professional development:

Certified Scrum Master and Certified Scrum Product Owner Training (Scrum Alliance)

Scrum Master Fundamentals (Simplilearn and Scrumstudy)

Risk Management Certification, Information Technology, University of Toronto, Toronto, ON,

Project Management Certificate, University of Toronto, Toronto, ON

Negotiation Skills for Project and Contract Managers, Nexient Learning Center / McMaster University, Hamilton, ON

Accounting for Non-Financial Managers

Bachelor of Arts (BA), Political Science, University of the Philippines, Philippines

Professional Associations

Project Management Institute (PMI), Southern Ontario Chapter and International

Scrum Alliance, Scrum Org, Scrumstudy

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