Customer Service Sales Representative/ Administrative Assistant

JOANN NEWBERRY

**** ****** **** ***** **** Michigan, 48416 810-***-****

Email **************@*****.***

Professional Summary:

Accountable Office Administrator, demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Sales Representative professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

EXPERIENCE

04/2015 – 09/2016

MANAGER, Robert B. Lester Pirvate care

Responsible for overseeing the general operations of the home. Scheduling home maintenance and repair work and supervising the project. Handling household bills and administrative duties. Running errands and performing necessary tasks. Hands on care with the client as well as bathing, dressing, oral hygiene, feeding, prepping food, interaction with the client. Scheduling and totaling up the hours for the week.

07/2014 – 04/2015

CERTIFIED NURSING ASSISTANT, Lapeer County medical care facility

Obtained information about clients’ medical history, drug history, complaints and allergies.

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Maintained accurate records of patient care, condition, progress and concerns.

Transported patients to other areas of the hospital in wheelchairs and gurneys.

Maintained sanitary residents' and program rooms.

Monitored vital signs, such as blood pressure and pulse.

Helped patients move in and out of beds, baths, wheelchairs and automobiles.

Collects patient specimens and data, including vital signs, input/output and other delegated measurements.

Assisted patients with ambulation and crutch walking.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.

Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.

Monitored fluid outputs, documented results and collected specimens for testing.

Observed patient responses and input updates into the computer system.

Helped residents programming goals and increase their independence.

EDUCATION

MAY 2006

DIPOLOMA, Marlette High SChool

General Studies that prepare you for college.

JANUARY 2020

BACHLERS IN HEALTH MANAGEMENT, Colorado technical university

So far caring a 4.0 GPA. Started attending this college in May of 2018. This degree leads to all office administration jobs.

SKILLS

Customer service

Sales and marketing

Verbal and written communication

Team building expertise

Strong interpersonal skills

Skilled problem solver

People-oriented

Multi-line phone talent

Mediation capability

Computer literate

Active listening skills

Medical terminology knowledge

Goal-oriented

Personable

Excellent work ethic

Strong client relations

Employee relations

Credit card processing

Proficient in cash management

Natural leader

Quick learner

Customer-oriented

MS Windows proficient

Motivated team player

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