Customer Service Medical
Resume:
Kouri L Gwyn Sr
Houston, TX 77084
****.****@*****.***
Objective: To join a team within a healthcare organization, where my impeccable knowledge, leadership, and experience will be mutually beneficial that affords the opportunity for growth and advancement.
Qualifications: I served as a medic in the United States Army where I provided care for those injured, provided leadership, and trained other soldiers and medics. My diligence and leadership provided the support necessary to advance the vision of each company in which I was employed. I have worked in the healthcare industry for more than 15 years which doesn’t include my experience as an Army medic. I am very detail oriented, reliable, and professional with a wide knowledge base of healthcare services and customer service industry. I have impeccable leadership experience. I am a self-starter and learn very quickly to provide the best service possible and always exceed the expectations which are set.
Work Experience:
Global Parking April-Present
3303 Louisiana St Suite 115 Houston, TX
$33,000/year
Concierge/Security
40 hours/week
Monitor/Maintain integrity of facility Documentation
Assisting tenants Patrol grounds
Property management
Ensure that facility and parking area remains secure
Gospel Radio Nation/Kingdom Business October 2015-Present
11000 Fondren Rd Houston, TX
Radio Personality
Developing Programming Fund Raising/Sponsorship
Minister and teaching the bible Marketing and promotion
DJ
Interviewing/Recruiting Guests
Good Faith Catering 2015-Present
Houston, TX 77084
Owner/Operator/Chef
10-20 hours/week
Marketing and Advertisement Customer Service
Scheduling Events/Food Tasting Supervising servers and events
Catering
Food preparation/display/serving
Veterans Affairs Medical Center 2/2001-5/2015
1670 Clairmont Rd Decatur, GA 30034 (2001-2013)
2002 Holcombe Blvd. Houston, TX 77030 (2013-2015)
Medical Technician
40 hours/week
$41,000/year
Duties, Accomplishments, and Related Skills:
Phlebotomy stocking
Instrumentation for testing managing
Organizing files filing
Front Desk Intake logistics
Drawing blood bank specimens Scheduling
Morning blood draws for 400+ bed facility/specified units
Ordering logistics for main lab operations
Processing and Accessioning specimens for in-house testing
Coordinating and preparing specimens for out-source lab
Apheresis and therapeutic phlebotomy
Documentation in electronic medical records
Microsoft office/word
1st Professional Inc. 02/2004-01/2007
Atlanta, GA
Medical Assistant
40 hours/week
Duties, Accomplishments, and Related Skills:
Maintained and observed HIPPA laws Performing clinical/procedural duties
Phlebotomy Medical records
Immunizations Medical Tech duties in main lab
Scheduling Therapeutic phlebotomy
Medical Filing Morning lab draws 400+ bed facility
Instrumentation for testing Documentation
Accessions
Testing blood sample
American Red Cross 06/2000-04/2002
Atlanta, GA
MUTT II, Technician II
40 hours/week
Duties, Accomplishments, and Related Skills:
Blood Banking
Driver
Setup and tear down blood drives
Phlebotomy
Vital Signs
Health histories
Cleaning and sanitizing work area
Evaluating for acceptance of blood donation
Evaluate and treat patient reactions to blood donation
Properly preparing and sealing blood platelets and products
Packing/storage of blood products
Delivery of blood product
Maintained and observed HIPPA laws
Apheresis
UPS 1999-2003
Atlanta, GA
PT Supervisor
Duties, Accomplishments, and Related Skills:
Area management
Loading/Unloading parcels/packages
Personnel management (time and attendance)
Training and Safety
Enforced company policies to ensure safe work environment
Equipment operation
Driving Trucks
United States Army 1988-1996, 1998-2004
Medic
Duties, Accomplishments, and Related Skills:
Provided care for injured soldiers
Supervised and managed clinics and operations
Facilitated training
Established safe and efficient work environment in hospital and clinical setting
Operated heavy machinery and armored vehicle
Intricate knowledge of HAZMAT
Managed 12 bed ER facility over 40 individuals at level I trauma center
Education:
American Intercontinental University Business Major
Atlanta, GA
Business Studies 05/2010
Grand Canyon University Christian Studies
Christian Studies 2012
The Living Word Bible Institute and School of Ministry Bachelor’s Degree Christian Studies
Christian Education 2013-2017
Volunteer Work:
Licensed Elder at The Living Word Faith Center
Teen ministry
Outreach/evangelism ministry
Prison ministry
Ministry of Arts (singing and gospel mime dance)
**References Available Upon Request**
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