Field Service Engineer
Resume:
Harry R Hache
*********@*****.*** 858-***-****
www.linkedin.com/in/HarryHache
Skills
Product Design / Project management / Technical training/ Technical support / Field service
Microcomputer hardware (integration / optimization / troubleshooting)
System disk / OS imaging for prototyping and production
Multiple operating systems (Windows 3.x - 10, OS2, UNIX)
SQL scripting / Basic DBM tasks / CAD-CAM
Bomgar/TeamViewer/LogMeIn/Axeda / Citrix / Symantec / MS Office / VMWare /TCP IP /Octopus /SQL / Oracle / SAP / Microcontrollers / Encoders /Servos /RFI
Use of DVMs / O-Scopes / GM Meters
Employment History
May 2018 – Current
Operations Manager
Muzzio Drums, LLC (Designer and builder of high-end digital percussion solutions)
www.muzziodrums.com
Managed production and logistics for Muzzio Drums LLC
Implemented production inventory and serialization system for entire company
Assisted in product production, design improvement and quality assurance
Sept 2017 – April 2018
Senior Technical Support Representative
Intelliguard (RFID Medication Management)
www.intelliguard.com
Provided support for the various RFID centered medication inventory systems offered by Intelliguard.
Developed updated OS images (Windows 8.1 and Windows 10) for company’s entire product line.
Updated OR and OS configuration of entire field install base of RFID refrigeration units
Used LogMeIn, RDP and Octopus to support remote customers.
Nov 2015 – August 2017
SOFTARE / NETWORK CONSULTANT
SUBWAVE CONSULTING SERVICES (self employed)
Provided contract system support, SQE testing, technical writing, FDA 510K documentation for a number of San Diego based companies including AccuBar (www.accubar.com), Hospira (www.hospira.com).
Nov 2011 – Oct 2015
TECHNICAL / OPERATIONS ENGINEER
ecoATM (Automated kiosks that buy cell phones from consumers)
www.ecoatm.com
Organized and supervised initial kiosk support / repair departments; Strategic planning for field service and support; Designed initial call tracking system for support; Ongoing technical documentation and training; Hard disk image design, implementation and maintenance; Hardware integration and implementation.
Participated in design and development of flagship product, driving cost out of production by improvements in product and process resulting in higher revenue.
Created and staffed and trained initial helpdesk and field service departments, ultimately having over 50 members, allowing company to expand into new retail opportunities
Employment History, continued
Sept 2006 –
Nov 2011
SR. PRODUCT RELEASE ENGINEER
CareFusion (Medical devices for medication and supply storage used in hospitals world-wide)
www.carefusion.com
Created and optimized system images for CareFusion products Supply Station, Scrub Station, Control Point and data analytics product “The Consultant”. Technical documentation and training for aforementioned products, as well as FDA release documentation for each.
Saved in excess of $1,000,000 in hardware and labor costs by utilizing existing “hardened” images for use in multiple products
Dec 2004 –
April 2006
FIELD SERVICE ENGINEER
SAIC / IRAQ (ONE YEAR CONTRACT)
www.saic.com
Provided service, repair, radiation safety office duties and training on the MVACIS vehicle and cargo system in Iraq in support of Operation Iraqi Freedom.
Improvised solutions using available tools / materials in remote locations
Regularly assisted military members with security duties
Helped to contain costs and increase uptime by learning air conditioning repair as well as diesel engine maintenance in the field
July 2000 –
Mar 2006
TECHNICAL SUPPORT MANAGER
CardioNow (Medical device for sharing angiograms on-line – no longer in business)
Managed phone support team (5-7 FTEs) for web-based angiography product. Stood up server farm, provided direct and supervised support to customers; Field service, field training, technical documentation. Technologies include Windows NT / Windows 2000, TCP/IP, DICOM image support
Helped contain costs by innovative sourcing of servers and workstations
Mar 1999 –
July 2000
CUSTOMER SUPPORT MANAGER
VIDIMEDIX (Telemedicine device company – no longer in business)
Managed phone support team for ASP based telemedicine product. Duties included phone support (team of six) and field installation / training of systems. Technologies include Windows NT, TCP/IP, ISDN.
Dec 1992 –
Mar 1999
SR. PROJECT ENGINEER
PYXIS (Medical device company specializing in medication dispensing solutions) Bought by BD
www.pyxis.com
Provided technical support, field support, training as well as contributing to product release efforts on several Pyxis products flagship.
Developed numerous time-saving methodologies for support and field service, including scripting of repair routines, ensuring better uptime
Awarded “Employee of the Year” 1994
Education
OAK RIDGE NATIONAL LABORATORY
Field RSO (Radiation Safety Officer) certification.
HELP DESK INSTITUTE
Help Desk Supervision
PMP Certification: in progress
CompTIA 901 and 902: In progress
SAN DIEGO STATE UNIVERSITY
Computer science, math
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