CHARLENE CHAN

Savannah, GA *****

301-***-****

ac6jbt@r.postjobfree.com

HUMAN RESOURCE SPECIALIST

ON-SITE MANAGEMENT/ CREATIVE PLANNING / RECRUITMENT

Seasoned and dynamic professional with experience in event coordination, recruitment and retention, conflict resolution and change management. Proven experience collaborating with senior management to conduct strategic planning in order to support and further corporate goals. Demonstrated experience initiating cost containment strategies resulting in significant savings. Excellent ability to address and implement strategic plans for talent acquisition and succession planning.

Leadership & Training

Applicant Counseling

Event Coordination/Execution

Recruiting

Administrative Management

Harassment/EEO Compliance

Compensation/Benefits

Strategic Planning

Database Management

Budget Management

Customer Relationship Management

Policy Design & Administration

PROFESSIONAL EXPERIENCE

Connections Academy / Pearson Education Service 2013- Present

Admissions Advisor / Relationship Manager

Source, evaluate and recruit new applicants for Admissions Department positions

Assist in developing and expanding the client base

Conduct outreach to inform students and school staff of program services and to identify potential project participants

Plan and implement workshops and other activities focusing on course selection, college preparedness, college selection and financial aid resources

Respond to client inquires via email and telephone

Generate Admission Status Reports for Management review

Assist with admission enrollment including providing guidance to potential students on the completion of required documents

Assess participants’ need for services and determine eligibility

Provide information and advice about educational opportunities, financial aid, careers and other issues related to planning for postsecondary education

Work with participants to develop personalized academic plans and goals

Provide information and advice about educational opportunities, careers, financial aid and other issues related to postsecondary planning

Conduct follow-up with participants through correspondence or telephone inquiries to assess their progress; provide additional assistance or referrals as needed

Maintain confidential data required to support goals and regularly update participants’ files

Establish and maintain relationships with staff of pre-college, alternative education programs and community agencies serving students and families in need of services

Participate in organizational/departmental planning sessions regarding training, travel and staffing levels

National Health Service Corps RTSC 2009 - 2013

BLS- Placement Advisor

Establish and maintain positive working relationships with client program participants, such as health care professionals who participate in the National Health Service Corps program

Ensure ongoing communication and follow-up throughout the placement cycle

Maintain detailed and updated information for documentation in appropriate database

Provide instructions to program participants to guarantee program completion

Review clinician information and material submissions against client program requirements to maintain program compliance

Guide and support program participants during the relocation process

Provide assistance to program participants related to resume writing and interviewing skills

Preserve confidentiality of information and safeguard commitment to standards as outlined in security compliance policies

Westwood College 2007 - 2009

Master Admissions Representative

Recruit, counsel and sell education to prospective students

Conduct applicant interviews to determine interest and abilities to qualify for various programs

Review programs and conduct guided tour of facility with prospective students

Discuss accreditation, placement assistance and student services with each prospective student

Handle student enrollment application process

Update/track leads, including representative generated leads and monitor enrollment activities

All-State Career School (Multiple)

Assistant Director of Admissions (2006 - 2007)

Assist the Director of Admissions in the hiring, training, motivating, and monitoring of the admissions staff

Conduct one on one interviews, evaluate and make sound recommendations for student enrollments

Assign prospective client to qualified admission representative.

Assist in management and client follow-up procedures.

Assist in developing and expanding the client base in the city and surrounding suburbs.

Advise students on career decisions including needs of assessment and transition planning throughout the duration of program

Provide high levels of customer service as well as provide training to new interns

Handle large volumes of incoming and outgoing calls

Admissions Representative (2000 - 2004)

Conduct one-on-one interviews, evaluate and make sound recommendations for student enrollments

Advise students on career decisions including needs of assessment and transition planning throughout the duration of program

Provide high levels of customer services as well as provide training to new interns

Handle large volumes of incoming and outgoing calls

Tesst College 2004 - 2006

Admissions Representative

Demonstrate the ability to utilize Commitment-Based selling (CBS)

Team lead for planning, scheduling and implementation of new and original ideas as it relates to recruiting and retaining students

Conduct orientation for prospective students on all available programs to aid in their decision making process

Perform multiple roles and tasks related to mentoring, improving, and ensuring successful graduates

EDUCATION

University of Maryland 2001 - 2009

Continuing Education Courses

Barclay Career School 1988 - 1989

Office Management Certificate

COMPUTER SKILLS

Highly proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook, etc.). Cross platform MAC/PC knowledge. 10-key numerical typing.

REFERENCES AVAILABLE UPON REQUEST

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