Manager Customer Service

*********@*******.*** **** Lake Vista Lane ● Indianapolis, IN 46217 ● 317-***-**** ●

Sarah Taylor

Objective

Seeking an opportunity with a vibrant organization that has professional expertise and allows for personal growth and opportunities to prosper within the company

Professional Experience

01/14- to Present: Forever Heather Boutique

Manager of a Ladies Boutique at the Indianapolis Airport and CVG Airport

Responsible for all employees including training and scheduling

Building a rapport with clients to sell high end ladies clothing and jewelry

Projecting and achieving sales goals for the month

Responsible for inventory and daily cash deposits

2012-2013: Parcha Sweets- Broad Ripple

Managed all operations including the Pastry Chef, bakers and counter staff

Successfully increased revenue by 20% each month by developing new corporate accounts such as : Hilton Hotels, Razor Fish, Joy’s House

Responsible for making cold calls each week via phone calls, cold calling and networking events

Managed daily cash receipts, making deposits to bank and responsible for paying invoices and communication with vendors

Maintaining good relations with all new and regular customers

2001- 2012: The Marott Apartments / Van Rooy Properties

Property Manager for 263 residential apartments, 14 commercial tenants including a catering company within the property with a 24 hour 7day on-call responsibilities. Site continually demonstrated one of the highest resident retention levels company wide.

Worked with sale staff for approval of all new leases, and finalizing initial move ins

Take necessary measures for recruiting, training and supervising for maintenance staff, concierge/security and leasing staff

Provide designing and consulting on building reconstructions with soliciting and assessing the bids.

Provide various measures for negotiating and organizing lease agreements and rent agreements along with the capitol developments

Property Event Coordinator for residential events

Experience in using Microsoft Office

1996- 2001: Worked as the Leasing Consultant/Assistant Manager for Van Rooy Properties, Marott Apartments, Indianapolis, IN with the following responsibilities

Site Sales and Customer service representative/leasing consultant for commercial and residential units

1993- 1996: Fast Advertising Company

Sales Representative for Advertising Specialty Company throughout Indianapolis area.

Established new accounts via cold calling

Maintained relationships with existing customers for new ideas and products for their company; problem solving, and collections for the accounts when need be.

Education

Indiana University, Indianapolis (IUPUI); Business Major

Awards

2010 Van Rooy Captain of the Year Award for Outstanding Personal Achievement – Most Prestigious award in Van Rooy Company

2006 Customer Service of the Year Award

2000 Leasing Consultant of the Year Award

References

Jenny Holden- Sales Manager- CCR Technology Partners, ***.*****@*****.*** / 317-***-**** ext. 5202

Carol Murphy- Bolin Court Reporting – owner/ **************@*********.*** / 765-***-****

James Ammeen – Attorney Ammeen-law *******@******-***.*** / 317-***-****

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