Data Customer Service
Resume:
Renhao Li
Clarksville, MD ***29
Mobile: 302-***-****
Email: *******@*******.***
Summary: Twenty years of experience in data processing, statistical analysis and modeling, credit risk analysis and financial reporting. Two years of team management experiences.
Education:
University of Idaho Moscow, ID USA M.S. Statistics
Shandong Institute of Technology Taian, China M.S. Software Engineering
Shandong University Jinan, China B.S. Computational Mathematics
Work Experience:
Commodity Futures Trading Commission, Office of Data Technology Washington DC
Contractor 9/2017-Present
Worked as SAS EBI Platform Administrator. Supported SAS users daily analytical activities
Monitored CFTC SAS platform usages and provided recommendations for future SAS capacity and platform architecture up gradings
Worked with System Administrators and SAS to identify and remove vulnerabilities on SAS application servers
Created and updated documentations to track, monitor, and plan SAS Platform user activities
Fannie Mae, Credit Disclosure Reporting Washington, DC
Contractor 9/2014-11//2016
Performed data extract and analysis for FHFA 10Q and 10K reports, including independently program computers using SAS to extract, compile, and analyze data to create reports from very large data files
Worked on monthly REO and Serious Delinquency reports
Developed the process to provide data for Tableau analysis
Worked adhoc reports and streamlined existing ongoing reports
Worked on automation of existing SAS processes and transferring SAS processes from Unix servers to SAS Grid system
EBay, Inc., BillMeLater, Timonium, MD
Principal Statistical Analyst 4/2009–8/2014
Developed Customer Revenue and Tenure Performance Models to support customer credit risk decisions
Worked with credit bureau data and identified drivers in the acquisition risk model development. Built Credit Risk Acquisition models. Performed credit analysis and credit policy management for online alternative payments.
Built PayPal customer behavior model to measure customer trust worth. This Trust Worth Score is used as a bridge to link PayPal customers and BillMeLater Credit system for both Acquisition and Customer Management
Worked on integrating BillMeLater and PayPal data systems, including data transfer and between Teradata and Oracle systems. Investigated and analyzed customer profiles between PayPal and BillMeLater Customers.
Built response models for prescreen campaigns. Tracked prescreen campaign and other channel performance. Set up risk index to control loses. Worked on integration of BillMeLater credit risk processes with PayPal products. Assisted marketing teams to attract and retain credit worthy customers at an acceptable cost per account
Independently translated marketing plan into technical requirements and analyzing the requirements and technical concepts using SAS programming
Merkle, Inc. Quantitative Solutions Group. Columbia, MD
Lead Data Analyst 12/2006–1/2009
Developed response models, trigger models, and collection models for clients; tracked performances. Provided senior management with findings and recommendation.
Performed segmentation analysis to improve acquisition campaigns
Worked on mortgage lender projects. Managed monthly collection and solicitation campaigns
Supported credit card client ITA campaigns by providing data profiling and research
JPMorgan & Chase
Chase Card Services Wilmington, DE
Vice President/Business Programmer Lead 11/2004–11/2006
Designed, implemented, evaluated and improved many acquisition campaigns. Managed data transfer between Chase and Vendors.
Analyzed customer service campaign segmentation and used findings to create new campaign list and improve existing campaign creation logic.
Integrated and enhanced Bank One and Chase databases independently programming computers using SAS programming to access, extract, compile, and analyze data from tables or flat files
Independently programmed SAS programming to access, extract, compile, and analyze data from Oracle database
Chase Home Finance Edison, NJ
Vice President/Financial Analysis Manager 03/2002–10/2004
Managed group responsible for customer retention reports and campaign analysis/tracking
Analyzed key drivers in mortgage retail channels and wrote monthly reports
Cooperated with the Retail MIS team to manage and maintain datasets for timely and accurate analysis
Chase Card Services New York, NY
Assistant Vice President/Policy Analyst 12/98–03/02
Developed acquisition risk policy and credit line assignment decisions using regression, multivariate analysis, categorical data analysis and other quantitative methods. with the Retail MIS team to manage and maintain datasets for timely and accurate analysis.
Designed and analyzed acquisition and customer activation campaigns. Tracked performance and made recommendation to senior management.
Evaluated data from the credit bureau and vendors to improve acquisition policy. Independently programmed SAS programming to access, extract, compile, and analyze data from Oracle table and Credit Bureau flat files
North American Integrated Marketing, Inc. West Paterson, NJ
Senior Analyst 9/1996–12/1998
Developed and maintained SAS databases for credit card clients and performed credit analysis
Devised and implemented methods to track marketing promotion efficacy
Designed models on customer segmentation, retention responses, and acquisition to enhance marketing efficacy.
Contact this candidate