Customer Service Medical

JOHN MICHAEL HENSLEY

**** ********* ***, ****** ** 25557, 304-***-****, **********@*****.***

SUMMARY: Strong background in team work. Ability to achieve goals utilizing software presentations and coordinated meetings. Conflict negotiator/resolver; multi-disciplined technical skills; presents goals and then explains how to achieve them.

EDUCATION:

DeVry University Columbus, OH Graduated 06/2011

Bachelor of Business/Technical Management GPA: 3.34

Community College of the Air Force Maxwell AFB, AB Graduated 2009

Associate of Applied Science in Bio-Medical Engineering

Certificate-Department of Defense, Bio-Medical Equipment Technician Training Completed 2007

WORK EXPERIENCE:

Aramark/ WMC Winchester, Va 12/2017 – 05/22/2018

BMET III

Lead/Head tech: Angio, Hybrid and Cath labs

Helped maintain over 4000 pieces of equipment including life support devices

Utilized two separate databases to ensure compliance with different accreditation

Minimized purchase service request/orders through personal expertise, thus saving against our budget

Succeeded in completion of compliance with CMS, Joint Commission and DNV surveys

Philips Healthcare Charleston, WV 05/2015 – 2017

Site Manager

Responsible for the 4 CAMC hospital locations

Maintained over 750 pieces of high end medical devices

Coordinated with multiple vendors to support equipment

Ensured safety and compliance through adherence to medical standards and practices

Provided reporting to customer and accreditation institutions

UHS Dunbar, WV 02/2013-04/2015

Bio-Med

Acted as only BMET for West Virginia region\district

Monitored and maintained over 2300 various pieces of medical equipment

Ensure quality customer service for our many accounts in the area

Continued training in new modalities of equipment that has allowed me to evaluate and make repairs in a timely manner saving the company money.

Community Health Systems Louisa, KY 07/2012-01/2013

B.M.E.T III. /Clinical Engineering

Was only Bio-Med on staff for entire hospital

Troubleshoot, repair, calibration, preventative maintenance, safety modifications.

Audited equipment needs and ticketing system

Executed various projects throughout hospital from start\finish

Documentation of equipment maintenance and hazardous equipment recalls.

Catholic Health Initiatives Frisco, CO 12/2011-06/2012

B.M.E.T./Clinical Engineering

Technical Support of Anesthesia, Biomedical/Clinical, computer networking.

Troubleshoot, repair, calibration, preventative maintenance, safety modifications.

Documentation of equipment maintenance and hazardous equipment recalls.

Ardus Medical (AMI) Columbus\Central Ohio 08/2007-11/2011

Field BMET

On site repair, calibrations, and preventative maintenance on medical equipment from over 25 manufacturers

Worked in a client based region of over 100 customers

Assisted in billing and logistical aspects to support my region

Provide management with solutions that would better help facilitate operations

Ohio Air National Guard Columbus, OH 08/2007-07/2011

Bio-Medical Engineering Technician

Install and set up various types of medical equipment

Perform annual preventative maintenance as stipulated by the manufacturer

Troubleshoot circuitry using multi-meters and oscilloscopes

Grew my knowledge base on bio-medical equipment repair

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