Customer Service Medical Billing

Laron J. Randall

443-***-**** ********@*****.***

EDUCATION:

B.A. Political Science

Morgan State University, Baltimore, MD May. 2013

KEY QUALIFICATIONS:

Strong ability to effectively multi-task and adapt in a work environment

High analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes

Leadership, Communication, Teamwork, Conflict Resolution, and Data Entry

Proficient in Microsoft Office Applications (Excel, Word, PowerPoint, Outlook)

Exceptional customer service skills and detail orientation

PROFESSIONAL EXPERIENCE:

Baltimore Gas and Electric Company, Baltimore, MD Aug. 2013 –

Collections Floor Coach

oProvided payment arrangements, billing information, and payment extensions to customers

oEnsured that entire collections department maintained quality performance and customer service

oTrained new hires in pay plan processing, submission for commitments from Energy Assistance,

Start/stop/transfer of energy services, Smart energy programs, and Equifax credit updating

Talbots, Inc. Towson, MD April. 2012 – Aug. 2013

Sales Associate

oProcessed out going orders and incoming sales

oPartnered with sales and visual associates to promote the Talbots brand and to market the products

oPrepared the floor set for branding moments for promotions

oCoordinated with associates to minimize lost prevention issues

Panera Bread Company, Pasadena, MD Jun. 2008 – Aug. 2009

Cashier

oProvided the upmost customer service and care by inputting meal orders in a timely fashion

oResponsible for balancing the cash drawer before closing

oMaintained cleanliness of established and trained consolidators

OTHER RELEVANT EXPERIENCE:

Cyber Security Hacking Prevention Workshop, Baltimore, MD June 2018

oTrained and certified in threats to cyber security and how to prevent hacking from outside sources

oParticipated in group project identifying the primary threats to cyber security and the potential impacts of a data breach

Medical Billing and Coding Training, Baltimore, MD June 2018

oLearned how to collect and input patient information and how to complete procedural coding

oReviewed insurance forms for completion and accuracy

oPracticed taking patient phone calls for medical billing related inquiries

Customer Service Subject Matter Expert Review, Alexandria, VA June 2018

oRemotely provided subject matter expertise regarding customer service, data entry, and problem solving skills

oReviewed test questions for job relevance, appropriateness, and clarity

oProvided recommendations for improving entry-level test questions

Additional Activities:

oBaltimore Humane Society Volunteer

oMember of American Political Science Association (APSA)

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