Customer Service Sales

Julia M. Barbuzza Iowa City, Iowa 319-***-**** **************@*****.***

Professional Profile: Julia embraces and encourages peoples’ uniqueness, and does everything within her power to give them the strength and confidence to ensure total satisfaction. She has considerable interpersonal as well as social skills, and is passionate about making a difference to the lives of the people that she mentors. Right now Julia is looking to join an organization that will give her the opportunity to grow in the customer relations field, specifically working with Spanish speaking individuals.

Bilingual Trainer-Quality Coordinator

5/16 – 7/18 Associated Materials Inc. Cedar Rapids, IA

●New Employee Orientation in Spanish/English. Manage employee training records and the reporting of training compliance. Provide new employees with a comprehensive orientation to Associated Materials LLC, the company's products, general Quality requirements, Manufacturing policies and practices, and safety awareness.

●Monthly Safety Training in Spanish/English

●Manage employee training records and the reporting of training compliance.

●Train new on-the-job Trainers to guidelines and best practices for being effective on-the-job trainers. Identify opportunities for improving and enhancing trainer skills.

●Modify, maintain and translate Spanish/English Standard Work Controlled Documents

●Created training processes and documents according to ISO: 9001 Guidelines

●Conducted Process, Product, Measurements Audits

eMarketing Specialist – Inside Sales Bilingual

06/14 – 4/16 Hibü, Cedar Rapids, IA

●Exceeded corporate sales quotas.

●Top 10% sales closer for new business sales.

●Mentored new sales representatives during on-boarding period.

●Lead call coaching for new and low performing representatives.

●Followed up appropriately with new and existing clients to ensure satisfaction with products and services.

Indexer

05/11-08/11 C.H. Robinson, Iowa City, IA

●Ensured accuracy in attaching documents to appropriate client accounts.

●Supported office team with daily operational functions.

Spanish Interpreter

10/07-10/07 Robert Zimmerman Attorney at Law, Iowa City, IA

●Interpreted from Spanish to English for defendant’s case.

Bilingual Supervisor

05/03-02-04 Local Carpenters Union 1062, Santa Barbara, CA

●Supervised a picket line by Carpenters Union standards.

●Recorded time schedules for 12 employees.

●Trained employees in workplace safety protocol.

Manager

04/07-11/08 Guido’s Deli, Iowa City, IA

●Coordinated operations of the deli to include staffing, scheduling, and training.

●Maintained inventory and placed stocking orders, as needed.

●Provided customer service and assisted with daily operations.

Senior Plasma Center Technician/Teaching Assistant

07/12-11/13 Biolife Plasma Services, Coralville, IA

●Certified as a phlebotomist and trained incoming Plasma Center Technicians in phlebotomy and screening.

●Complied with federal regulations and standards in screening donors and vitals.

●Provided customer service to incoming donors and answered questions as necessary.

EDUCATION:

The University of Iowa, Iowa City Iowa May 2015

Bachelor of Arts in International Studies & Latin American Studies emphasis and Spanish minor

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