Manager Customer Service

Professional Summary

Skills

Work History

K S

***** * ***** ** *****,Coweta,OK 74429 • 918-***-**** • ************@*****.*** Talented General Manager with excellent marketing, customer service and facility oversight skills and more than 21 years of experience. Highly effective and comfortable working with people at all levels in an organization. Seeking a similar position with a new company in the Tulsa Metro Area. Staff recruiting

Organized

Consistently meet goals

Customer service

Product development

Deadline-oriented

Budget administration

Effective leader

Forward Air Dock Productivity Award

Fed Ex 5 Star Award

Fed Ex Circle of Honor Award

Fed Ex Human Resources Award

Fed Ex Senior Manager of the Year

District Manager, 03/2015 to Current

Forward Air Solutons – Tulsa, OK

Improved operational standards, personnel moves, and merchandising strategies. Generated $1.2 million in annual sales.

Oversaw all departments, including human resources, pick up and delivery, dock productivity, and PNL for a $1,2 billion annual revenue-producing transportation establishment. Negotiated and finalized contracts with new and existing customers. Maintained comprehensive knowledge of transportation industry to better serve customers and meet demanding sales objectives.

Ensured that each guest's experience was positive, memorable and consistent. Delivered customized and effective solutions to clients that met unique demands. Senior Manager, 03/2014 to 03/2015

FedEx Ground – Broken Arrow, OK

Overseeing operations at the Ground/Home Delivery. Work with independent contractors, managers Education

Affiliations

and employees to ensure positive safety and production Senior Manager, 10/2004 to 03/2014

FedEx Ground – Enid, OK

Overseeing operations at the Ground/Home Delivery Co-Located office. Work with independent contractors, managers and employees for safe and efficient delivery of products. Maintained a 99.5% or better service since becoming manager.

Bachelor of Science: Criminal Justice, 1992

Northeastern State University - Tahlequah, OK

Greater Tulsa Officials Association

National Assoication of Sports Officials

College Football Official Association

Member Great American Conference

OSHA Certified

Smith System Certified

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