STEPHEN LONG

SAN JOSE, CA ***** 408-***-**** ac6j75@r.postjobfree.com

LINKEDIN: https://www.linkedin.com/in/longstephenle OBJECTIVE:

IT Consultant with 3+ years of experience in field service and IT roles who’s abilities include high technical aptitude, providing analytics, leading projects, creating documentation and educating others while providing excellent customer service that results in long term partnerships. Seeking opportunities to push my skill set to sales driven customer satisfaction roles in providing the best solutions to offer to potential customers. EDUCATION: CERTIFICATION & SKILLS:

University: San Jose State University

Degree: Bachelor of Science in Business Administration, Management Information Systems

Graduation: May 2014

Certifications:

Supermicro Certified Engineer: Various Product lines, AXELOS Global Best Practice: ITIL Foundation V3,

EMC: Cloud Infrastructure and Services V2,

CompTIA: A+

Working Knowledge of:

Windows, CentOS, PXE, DHCP, TFTP, FTP

WORK EXPERIENCE:

Supermicro Santa Clara, CA Nov 2016 - Jan 2018

Technical Support Engineer

Data Center support operations for one of the largest EDA software company

● Coordinated scheduling work orders, managed local depot resources, reported bugs, and assisted in training on Product SKU

● Performed on-site troubleshooting and management of repair and part lifecycle times

● Conducted preventive maintenance in data migrations using MegaRaid and StorCLI Associate Service Engineer for one of the largest CPU manufacturer

● Integrated the logistics of inventory management for repair and maintenance of 30,000 nodes

● Trained support personnels to assist in identifying failed hardware and performing hardware break fix operations

● Assisted in on-site diagnostic and repair of blade systems Accomplishments

● Developed bash scripts for SUM and IPMITool for server hardware troubleshooting

● Deployed portable PXE server for on-site support to provide system information on multi-node clusters

● Prepared RedHat Ceph, VMWare VSAN and Microsoft S2D in lab environment for assistance in troubleshooting server hardware

● Created serviceability manuals for internal knowledge base for service engineers for major clients on multiple products

● Developed automation of generating ticket metric reports using Kayako ticketing KQL and AutoHotkey

● Provided analytics of failures reported to production team for further testing and QA of hardware assembly Marvell Semiconductor Santa Clara, CA May 2014 - Nov 2016 IT Support Specialist

● Oversaw IT assets and services for Marvell Korea

● Lead a team of 15 and managed escalation of daily telecom and networking activities

● Performed troubleshooting for customers and implemented corrective hardware solutions, including off-site repair.

● Provided IT Security 1st response, system threat removal, and software audit compliance

● Deployed and configured Brocade L3 ICX 6450 -48P switches and APC Smart UPS for network room hardware refresh project

● Delivered IT support to on-site and remote executives

Contact this candidate