Product Manager

Dana Fakhreddine

Long Beach, California

************@*****.***

213-***-****

Signature Strengths

Team-building of diverse functional groups

Zealous champion of customer needs

Deep-dive analysis of complex operational problems

Product Manager Jan 2018 April 2018

CareerBuilder

Newport Beach, California

Creates Initiative briefs to explain and justify consumer innovation

Championed Beta program for an analytics product; scaled to over 4000 clients within two quarters

Communicated Product updates, progress & requirements to Customers, Sales, Design, Engineering, Project Management, QA & Training teams via daily Scrum meetings and regular call cadence

Identified market needs, feature gaps, and desired customer outcomes

Breaks big-picture items into deliverables, ready for assignment to appropriate teams

Analytics Operations Manager Jan 2015 Dec 2017 Broadbean Technology, a CareerBuilder company

Newport Beach, California

Delivered multiple HR analytics software systems to enterprise clients

Translated customer needs into succinct product requirements which matured into new features

Prioritized business and tech trade-offs when adding, removing or postponing product features in backlog

Trained internal & external teams on product functionality, new features, and practical business applications

Scaled product support program to 3 FT support analysts, and established escalation channels

Advocated for an automated service to support custom BI queries via Tableau software

Gathered data from external vendors (ATS, Career Site, HRIS)

Business System Analyst Jul 2014 Jan 2015

BMS Inc

Irvine, California

Delivered a web-based reporting module to automate bankruptcy court briefings

Full SDLC experience including analysis and drafting of BRD

Facilitated joint application design (JAD) sessions with Product, Engineering & Legal experts

Conducted Functional QA testing prior to software product release

Junior Project Manager Feb 2013 Mar 2014

BirchStreet Systems

Newport Beach, California

Drove timeline execution across internal & external teams assuring project readiness

Resolved client inquiries, maintaining ownership throughout resolution

Continuously maintained SOW, product training guides and internal help guides

Education

University of California, Santa Cruz (UCSC) B.A. Global Economics 2011

UCSC Microfinance Brigades (Honduras) 2009-10, EAP Participant (Argentina) 2011

Bilingual: Spanish, English

Technical Skills Full SDLC- agile/scrum, Technical Requirements Documentation, Wireframes, Mock-Ups & UI/UX Prototyping - Justinmind Prototyper 6.0, MySQL Workbench, Microsoft Office Professional, CRM - SalesForce, Atlassian JIRA/Confluence

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