Customer Service Employee Relations

JENNIFER WILCOX

***** ******** **** ****, *******, TX 77429 832-***-****

*********@*****.***

To obtain a challenging position with the opportunity to gain knowledge and experience

EXPERIENCE

AUGUST 2016 – PRESENT

HR REPRESENTATIVE, Schlumberger

Act as first point of contact for employees regarding employee relation issues and/or concerns

Organize and conduct employee information meetings on employment policy, benefits and comp

Dedicate face time to ensure employee support through interaction and feedback

Advise & assist business/line managers on interpretation & administration of HR policies & programs

Coordinate internal and external training and recruitment activities

Screen and review applications and conduct interviews

Assist in organizing internal & external teambuilding events and external local community events

Complies with all applicable standards and policies by the company

Assists with the coaching and development of new team members

Identify and participate in continuous improvement initiatives

Support line management on a variety of HR tools and processes

APRIL 2012 – AUGUST 2016

PAYROLL ADMINISTRATOR/HR AGENT, Schlumberger

Process payroll for 30,000+ employees on a biweekly basis

Set up and process garnishments into SAP

Answer questions regarding payroll, vacation, garnishments, Short Term Disability

File and track garnishment payments/orders

Issue refunds and do research on garnishments

Train employees on payroll and VOE’s

Advise employees with questions about their checks or vacation

Verify banking/W4’s and VOE’s

Process changes for employees in system for new hires, terms, etc

Check setup of tax records, set up quotas

Process posting for 900+ employees to assist with tax dept

Assist in explaining W2’s

JANUARY 2011 – MARCH 2012

SENIOR PAYROLL ADMINISTRATOR, Power Line Services

Process payroll for 400 employees on a weekly basis

Enter in changes into system

Fix any errors with time or per diems

Process and sort checks/direct deposits to go to locations

Track vacation for all employee’s company wide

Enter in per diems daily for employees

Run and process weekly reports for 401k and child support

Process W2’s

OCTOBER 2003 – JUNE 2009

HR GENERALIST, Dunrich Holding

Process payroll for 80+ employees on a weekly basis

Responsible for maintaining new database and adding customer information

Handle various daily reports for management

Responsible for issuing and maintaining new-hire paperwork

Maintain employee files on current and past employees

Handle employee relations

Interview applicants for potential position within company

Process unemployment paperwork on past employees

Assist customer service issues when management needs to be involved

EDUCATION

MAY 2003

BACHELOR OF BUSINESS ADMINISTRATION, Sam Houston State University

Human Resource Management & Marketing

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